What clients say about Virginia Towing & Roadside in Manassas (VA)
Great experience, the driver was knowledgeable, respectful, careful. He got my vehicle out of the snow and ice with no damage. I give him a thousand stars. 👍🏽
Lu’s performance was outstanding. He did an excellent job and even checked back with me to make sure that the dealership acknowledged receipt of the car after delivery. Professional service kind and courteous. Would use them again with no hesitation.
My car battery died at the gas station, and I saw Lu and his tow truck and asked for help. He helped me jump my battery without hesitation. Great customer service! Thank you!
The epitome of five star towing service, I called probably around 2:00 pm on Sunday and was home by 2:30, driver had a great attitude and knew exactly what he was doing, I could not recommend this place more !! Oh yeah not to mention they don’t whack you over the head with these insane prices nowadays !
I was driving to Charlottesville and got a flat tire - called my insurance company they messed up which caused me to wait for 2 hours in a pitch dark one lane road . As I was nervously waiting, I received a call from Virginia towing and roadside - driver introduced himself as Ron - from the start he was extremely professional / comforting and reassuring . He started with telling me he knew my exact location and not to worry. He showed up exactly on time - loaded my car on his truck bed - it took him total of 15 min tops - he knew what he was doing - kept a smile.
I manage hotels as my profession and have focused on guest service all of my life . Ron is really an excellent representation of VA towing - his professional and kind demeanor is out of this world! - I had put an incorrect drop off address Ron was extremely accommodating on letting me change to correct address - Ron once again thanks for all your help - people like you make this world just a little better place to live
Great service from Lue. Was able to quickly swap a tire and tow the car where needed. Even took a call after to track down the spare tire (that my partner had already took out the car). Couldn't ask for better service.
Virginia Towing had quick and friendly service while I was stranded on 66 during rush hour. They answered all of my questions and were very good with communication.
This tow service was great from start to finish. I called around to multiple companies they were the only tow service that answered on the first ring. Tony arrived within 25 minutes and was great! I would recommend them to anyone who needs a tow in the area.
I received excellent service from this company. The driver showed up within 60 mins of my initial call to my insurance company. Barry Z was professional and knowledgeable. Many thanks!
They arrived quickly, even though it was traffic time
I called and they were able to send a tow truck within 30 minutes.
The dispatcher was very helpful and kept me updated on the driver's ETA.
They were able to get to me quickly, even though I was in a tricky location with the most affordable price
I have high praise for this towing company. The person that came to my assistance was so very professional and mannerly. Had to tow my vehicle to a dealership because battery was fine. However, all my windows were cracked open including the sunroof. Rain was in the forecast for the next day. He made sure every window was covered so no rain would get in and even sent me pictures! Above and beyond. I believe in old fashioned custom service and he was definitely top in customer service.
I just had a good experience with a driver named Rick. My car broke down about half a mile from my home early in the evening on a Saturday. I called this company's number, they picked up right away, they gave me an accurate estimate as to when they'd be there and the cost, and stuck to it. The driver was professional and friendly. Both of my sons and my dog were with me and he let all of us ride in the cab of his truck home.
Called to have a car towed from our business during the recent snow storm and was surprised at how quick the driver was dispatched to do the tow. The dispatcher was extremely polite, attentive, and patient. The driver was quick with the tow! Thank you for all your guys do!
Arsani was prompt, safe and professional. He was familiar with the garage I selected for repair in order to drop my truck off appropriately in accordance with their customs after business hours which was much appreciated. Thanks for the ride to the garage.
My girlfriends had a bent wheel and flat tire and right as I was about to waste a bunch of time with the manual tools that come with the car to change to her spare wheel, Osman and two others from Virginia Towing drove by and saw the situation and jumped out of their trucks and came over with an impact and a jack and swapped out the wheel out of the kindness of their hearts. Truly some great people. Thank you Osman and the other two gentlemen, it is greatly appreciated!
I was stuck on the road for hours until I got in touch with Virginia towing. Rico constantly stayed on the phone with me until he got there within 30 minutes. Highly recommended
I live in MD and work in VA, of course my car would not start late at night after work. Originally quoted about 2-3 hours before someone would arrive however ended up being like 45 mins. A flat bed tow truck arrived and had an awesome driver named Richard. He has a great personality and did not seem to mind towing me all the way to a shop by my house which was far away. I was able to catch a ride with him as well. An experienced driver and the whole ride home, Felt safe and was nice that it wasn't a silent awkward drive home. Instead it was a fun drive home. He educated me on what was wrong with my car and when at the shop even talked me through what to do since the shop was closed. He was why I had to post a review. Thank you Richard and thank you Virginia towing for having such experienced drivers.
DO NOT CALL OR USE THESE PEOPLE, ESPECIALLY WITH AAA. They were 1 of the tow companies that was suppose to be on there way to tow my vehicle and because AAA isn't paying them enough they canceled my tow THREW AAA. My car got towed by va state police because the car sat there so long. Kept telling me people were on the way and they weren't. I went to turn off hazards on the side of 66 after waiting from 3:51pm till 2am for a driver to call and say" hey were are here for your car and it's not here" and now somewhere tow co.oany snagged the vehicle . The AAA memerbership means nothing to them because it's our fault that Aaa isn't paying them enough so they canceled 7 of my tow calls.
This is my 2nd tow in a couple of weeks utilizing this company via my insurance. Both experiences has been nothing less than professional and they have the tools to pull in a non working vehicle with the brake engaged. 3 other providers were dispatched to me earlier today and who were unable to move the car via wheel lift and dolly. Finally it was dispatched to Virginia Towing Services and I spoke with Mary who reassured me that they would be able to get the car successfully and drop off at the repair shop. Sure enough 2 gentlemen arrived on time and got the car lifted and off to the shop! My advice, save yourself some time and call this company directly to schedule your service or of dealing with the insurance request this company! They will get it done professionally and efficiently!
Wish there was an option to rate driver and facility.
5 star for the facility (lady at the phone was extremely helpful and cooperative) and -5 for the driver. Very unprofessional and rude. Took over one hour to load the vehicle on truck and dropped off in the middle of parking lot and left.
He should find another profession because this isn’t for him.
My car was drop at the wrong address. Driver Harris just dropped my car with key in ignition. My car was in Brandywine when the address literally said Clinton MD. Driver just left my key in the ignition. I was told to go find my car by a man from the company. I was told it wasn't they problem it was mine. I drove 40m to find my car and wait on another tow
My mom’s insurance used them to tow her car. Very polite and professional driver! Luckily the driver said they cleared their last job close to her so she didn’t have to wait long. Highly recommend to request them if you ever need a tow!
My service guy came and told me my car needs to be towed because he could open the wheel cap. I asked him to give me 2 mins to open the wheel cap for him. He said he'll be right back from the gas station 2 mins away and he just disappeared. I kept calling him and at first it would just ring and no answer and then i think he just blocked my number cause the calls were going directly to voicemail. Then I contacted my car insurance and they told me that Virginia towing can no longer complete my job. That sums up my experience with you guys. My insurance company is Travelers and don't try looking for afzzaps in your records because that's not my real name. You may find my number in that driver's blocked contacts list though.
Having your car breakdown on the side of the road is no fun. I had my car towed twice lately due to mechanical issues. On both occasions I used the service of Rami from Virginia Towing & Roadside who provided excellent service! I highly recommend this guy. He is professional, friendly, and communicates well with people from the point of pick up to the point of drop off. It is also good to know that your vehicle will be in good hands.
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