This rating is based on customer reviews, inventory size, pricing, and service quality
In Akron, OH, reviews for Greg’s towing & recovery are mixed and polarized, averaging 57/100. Strengths: many note very fast arrivals (even late nights), professional drivers, fair long‑haul pricing, and proactive updates. Weaknesses: repeated complaints about high or shifting fees vs posted rates, rude or disrespectful interactions, a damaged accessory, wrong/unclear address, after‑hours impounds, and long waits or no‑shows. Yard organization, inventory variety, and parts‑finding aren’t applicable here, so evidence is limited. Bottom line: good speed at times, but pricing and consistency are concerns—confirm quotes, location, and pickup timing.
What clients say about Greg’s towing & recovery in Akron (OH)
Wrong address is listed on google and their correct address (474 South East Ave in Akron) is not listed on any gps. Prices are outlandish, making us pay $340 for 3 minutes away. Furthermore, they towed the vehicles after they were closed so we could not retrieve our car that same night, as well as towing vehicles who were only parked for a couple minutes. When we arrived, we were told we had to wait 45 minutes for someone to show up (despite being open) and we ended up waiting 1hour and 40 minutes for someone to arrive. Thankfully, we were able to get our vehicle and the guy who helped us retrieve it was nice, but again we waited almost 2 hours for him to show.
They towed my friend’s car and are charging her $345 to get it out, when her car got towed not even two miles away. When she asked where to get it back they just gave her an address. When we found the car they automatically started getting disrespectful towards her, laughing in her face, and calling her slurs. She then called the police and they said to get her car out asap as they will continue to up the charge and fees.
Told me he would be there within the hour. Never showed up and never responded to my texts or phone calls after the initial call. Don’t waste your time.
These guys are the best! Got my car from Cleveland to Columbus no problem. Treated my car like it was theirs. Fair price, professional, constant updates. Cool old school tow truck! Highly recommended
My daughter’s truck broke down at 8pm on a Saturday. They showed up within 15 minutes and were so helpful and friendly. Wish every tow truck driver I had to deal with was as great as these guys. Thanks.
Rude, aggressive driver. They towed an old car of mine I hadn’t seen in 5 years. Called me at 10 pm to tell me to pay them $900 or be sued. They refused to explain the charges. Refused to listen when I said that the garage that had kept my car from me had $1,000 of my money. Arranged for him to come to my house the next afternoon for me to sign over title, which I discovered I did not have. Parked in a no parking zone with lights ablaze. Disrupted traffic on my street in a quiet neighborhood. Several drivers had to maneuver around the truck. Asked driver twice to park on the correct side of street. He snapped, the lights are enough. They can see me. He again threatened to sue me. I asked for a written explanation of the charges. He refused. Is this some sort of scam? As I walked around his truck to go in house, he blew the horn full blast right in my ear, causing pain for the next few hours. . I called the police to make a report so they would be on notice should this happen to somebody else. Driver was Zack. Beware if he calls you at 10 pm. Or any time.
These guys got up out of bed on a cold and rainy 3:00 AM, to come tow my truck home for me! These guys were fast, professional, and performed SUPERBLY! After they agreed to tow my vehicle, they were there within 15-20 minutes!!! Thats unheard of! I would highly suggest that you call them if in need of a tow. Really good guys, and accept several forms of payment. Theyre saved in my “Go-To” list of local small businesses. Top notch!
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