What clients say about American Fleet Inc. in Springfield (MO)
I wish comunication and customer service was much better! Mark sold me a bad Engine! After 3 weeks of driving i had to replace all 6 injectors! One month took to Freightliner to replace them! After exactly one year head gasket blew off and exhaust manifold cracked! Payed a lot of money for this engine and so much disappointment!
I bought a DDEC 4 in 2022 , I don’t put on a lot of miles so from June of 2022 I have put on approximately 150,000 miles. At 77,000 miles I had to put in a new set of injectors no warranty over on time, at about 90,000 miles I had to put on a new air compressor and today I am putting on a new ECM because of a crack on the backside. All of this at a cost to me of approximately $9500.00. To say the least I am not impressed with this engine!
American Fleet towed my truck in 441 miles on schedule, the engine was out and disassembled the next morning at 8am. Then I got called saying the mechanics family had a death and his peers were taking over, i said give the man time to deal and if they could, let him finish when he returns. They gave him time and the truck was delayed only 5 days in total. better to have the man who took it apart put it together then somebody else trying to figure out the puzzle. I arrived to pick up the truck, inspected the truck, test drove the truck, and everything they promised was done with out requiring a punch list of leaks or forgotten items. The punch list in my case is very important because they didn't just do an out of frame. I have them replace an input shaft on a transmission replace the clutch replace the radiator replace the intercooler replace the air conditioning condenser all the lines hoses and belts and so on. To their great credit they did fix two small items that I didn't tell them about, a gauge didn't work, and the other item I don't even recall but they were both small and identified by the shop and resulted in less than $100 price change without calling me. The price change was perfectly acceptable because they and I had discussed items like this ahead of time a lesson learned from my nightmare with Pittsburgh Power. The truck ran flawlessly and four years later still does. A year after the first truck I brought them a second and had the exact same experience, on time on price and good communications if there was something unexpected. All this shop does is Detroit engines. They had lessons to learn because both my trucks are automobile hauling stinger units making the engine removal a level of difficulty not experienced in standard tractors. The first truck was a learning lesson in how to remove an engine from a WG series Volvo. The shop American fleet, did not ask for additional funds when they underestimated the labor required for that first truck. Rightfully so, they raise the price $1,000 for the second truck only to find a different style head rack required a different style approach to getting the engine out and again American fleet did not increase the charges for the increased difficulty. The first truck had a front bumper that unbolted allowing the engine to go straight out and unbolting the front axle allowed oil pan clearance. The shop thought they could do the same with the second truck, however the bumper was welded to the head rack and required torch cutting and welding back in place. To the shops credit they tried removing the engine without dropping the bumper, incurring a day delay and as such additional labor costs but they had permission to cut the bumper the whole time and did not back charge the customer for the delay. These guys were upstanding, took responsibility for their own actions in such that there was that one day delay, and still delivered the truck in the exact promise timeline without delay and without changing the price. This second truck also had radiators intercooler turbochargers and new belt hoses and lines.
Kudos to the pros at American Fleet Inc. I’ve likely exhausted Mark (Patterson) with all the big and small questions before and during the engine swap process, but I got exactly what I was looking for. Their efficiency and professionalism should make the industry benchmark. Bob, the owner, didn’t spare time giving me a tour of their clean facility, including the dyno table.
I hope my review stands the test of time for the AF as well as for my beloved 12.7 60 Series.
Stay safe and healthy and happy trucking!
My favorite thing is the fact they will paint your engine any color you want. I got a Detroit 60 series 12.7 liter engine and it's very strong. It has 500 horsepower with 1650 of torque and a pretty good warranty. They do offer a larger warranty if you wish to do so. I was having issues with my MPG only being 5 to 6 MPGs from the first day to 50000 miles. I happened to be driving by in the area when I 44 and told them that I was getting ready to drive by the place. After mentioning that I had called into other times about the mpg problem, they told me to come on in and we will do an overhead on it and check it out at the same time. They went above and beyond by doing a computer readout on it and printing detailed information and providing it all for me. It cost nothing to me for this to happen because it was under warranty and that I had called two other times prior. I was totally impressed with the fact that they pulled my truck in on the spot with just literally minutes of notice. The environment is very clean both in the shop and in the office. The bathrooms are also very clean and they have a driver's lounge with a TV. They also have free internet. Plenty of parking by the way. The total price of a complete rebuilt on my engine came with lots of extra stuff and was very competitive. After driving down to Joplin Missouri, my MPGs boosted up to 6.75 at an average speed of 69 mph with 11 mile per hour crosswinds and a little bit Against the Wind. I recommend this place. Thank you you guys.
You won't be disappointed. My Detroit 8v92 blew a turbocharger miles away in VA. Bob Hendrick and his manager, Danny held my hand through a stressful engine replacement. Every mechanic has been there over 20 years and can rebuild any diesel engine. They are hands down the best and probably highest volume diesel overhaul facility. 1 yr parts AND labor. If you are within 3,000 miles, consider getting towed there. You will save in the long run since they do hundreds of engine swaps per year and won't make the mistakes that others make. Many months after the sale, you'll get to call them for support questions and they cheerfully pull a mechanic to the phone to help you. I would use these guys again and again.
224 N Stewart Ave Suite 100, Springfield, MOAuto parts store
Website
