This rating is based on customer reviews, inventory size, pricing, and service quality
In Springfield, MO, reviews for AutoZone Auto Parts skew positive: many cite friendly, knowledgeable staff who diagnose issues, install batteries, and quickly guide you to in‑stock items; selection is solid and checkout often fast. Prices range from fair to a bit high. Cons noted: occasional rudeness, a failed same‑day delivery with poor follow‑up, a questionable battery test, return limits, and delays on a military discount—so service can be inconsistent. Waits are usually short but depend on the associate. No clear info on yard organization. Overall: 82/100.
Address:
1425 E Chestnut St, Springfield, MO, United States
Just had a great experience visiting my local Autozone. James L was not only extremely helpful but also incredibly kind. He has the kind of never give up attitude that is special and rare! Thank you for all of your help!
I went in today because my check engine light came on and the gentleman that helped me was very nice, he printed off the report and along with giving me a quote for the parts. I will go back, it saved me over $100 since the use of the equipment is free!! You can't beat that, thanks AutoZone and you're friendly people.
Came in for a new battery and knew nothing about getting a new battery! Seth and Thad were so kind and respectful, figuring out what battery I needed and even installing it for me! Great experience!
We came in to get my friend’s battery checked, I believe his name was James was so helpful and replaced the battery since it was very much dead. Thank you so much for the helpful and respectful service!
Man at the counter was extremely helpful and knowledgeable! Amazing service for a Friday night at 7pm! I don’t remember his name unfortunately but he was a g
They used to be so helpful. I used to spend so much money in this store. They we're different. I came to get a new battery for my remote control for my car remote. I couldn't figure out the signs and nobody spoke or assisted!?? I'm going to Batteries Plus!! They are at the counter, waiting to assist. Done in minutes.
Got a nail in our tire. Came in to ask to borrow a jack and the employee was extremely rude and bland. And proceeds to give us dirty looks as we wait for a friend to bring us the right tools to change out our tire to the spare. Completely unprofessional.
The guys that I had help me to find a part that might work on my trucks radiator worked hard on trying to find something that might work. Unfortunately that part didn't work and they didn't tell me I couldn't return it if it didn't fit. It wasn't nothing but a drain pitcock valve that I don't know how you could damage unless you tried to drive it in with a sledgehammer, but because it was opened I couldn't return it.
If I could give this a a zero I would. Order a part for same day delivery. Never received my package then when I called in to see how we could go about this, I was told there was nothing they could do, no refund, replacement or anything . I essentially got robbed by this pathetic excuse for a auto parts shop. Spend your money elsewhere.
Writing a review because of Alex an employee at the East chestnut location. I had a question about my gauge and refrigerant and why the readings were off so he guided me and troubleshooted my fuse box to solve the underlying issue, and like magic my A/C kicked back on!! Saved me money, Alex is the man!!
I went here this morning to get a new battery as it was corroded and leaking acid. They told me it was still a "good battery" and just cleaned it up for me. Well, that wasn't sitting right with me, as I've had my car for four years and never changed the battery, AND it was corroded!!!! So I went to O'Reilly's and had them check it out, and they actually showed me on their screen that it said "bad battery, unsafe to operate." So they got it changed for me and they were even able to remove the "welded on" terminal, as Autozone said. So now I have a new battery and terminal all thanks to O'Reilly's! The people here at Autozone that helped me were very kind, but I'm disappointed that they lied to me.
I needed a new battery for my vehicle and I was able to purchase a great quality battery for a reasonable price that includes a 3-year warranty. Special shout-out to Lester; from explaining my options to installing the new battery into my car, he went above and beyond to assist me!
The customer service was top notch!
Jamie W saved us! Our battery was corroded, he taught us how to clean and properly maintain it. He had amazing customer service and treated us like one of his own!
We went and asked for a certain item. The young guy at the counter took us right to what we needed, and we were able to get in and out of the store in less than 5 minutes.
Sad experience. Military- asked for the military discount. Was told rep couldn’t do it without manager. Said manager was in the rest room. Waited and waited. Not sure if what rep was saying was correct. Apparently another customer had some kind of return. Ooops, rep not trained for that or can’t help him either. Seems like if a “manager” is on duty, he should be available.
OMG Alex is a life saver!!! Best Auto Zone I've ever been to!!! Not only did he went above and beyond and replaced 2 fuses for me but he also installed my signal light bulb for me!! I am beyond grateful and I will recommend EVERYONE to come here!!! Thanks for being a blessing Alex!!!!
Amazing service. Friendly and so helpful. Got diagnosed and a battery installed in less than 30 minutes. Definitely my go to store for now one. That you gentlemen!!!!
Bobby and his team went way above and beyond to get the wipers I needed, and then to help me install them. I’m very happy with their service! Great job.
It totally depends on who you get to help you. If they're knowledgeable, then they're usually extremely helpful. If you get some kind of clown helping you, then you're likely to get ripped off on a product you don't need or something of that nature. I was lucky enough this time.
The quality of their store brand parts is usually pretty good and far better than O'Reilly or Amazon which seem to have no quality control at all. Their reward program caught me by surprise I never pay attention to that sort of thing but with my last purchase I received a $20 store credit which I did not know the gave out.
My heating an aire company stopped here to pick up afew things ..an I want everyone who shops here to know there is a gray shirt here by the name of Chris we watched the most unprofessional out of control an rude individual we have ever seen in our life mistreating yelling an screaming at a female employee at the top of his lungs in front of other employees an customers. If this is how you treat your employees an this is the type of people you put in positions of management then this is a poorly ran company an my company will no longer do business here this gray shirt should be fired immediately no questions ask.
I got my battery tested and it was bad like I figured since I had to have roadside assistance come jump my car. The kind man stood in the cold at night to install my new battery. All the staff were super nice and helpful.
AutoZone you rock very helpful I called about 3 minutes until closing time and I was about 5 minutes away and the manager already knew what I wanted had it pulled and on the shelf and let me in to purchase it very very important for my vehicle to run and he was very helpful and kind to do that and they are always very kind everyone in that store this one on West Chestnut expressway in Springfield Missouri very informative you can ask him anything and they'll find the answer if they don't know it
I hate to give bad reviews. So I'll start with a positive, GREAT selection. I was greeted, and asked what I was looking for. However trying to converstate the problem im having, staff was disconnected. No suggestions, he hurried & told me "I need fourteen dollars" I paid & left. Like he wanted me to hurry up & leave.
Thats what these kinds of customers do. Cause we go in there assuming they know more & heard more & they can probably (& usually) do/suggest what to do, &/orwhat you need to buy to fix your problem.
My car was making a funny sound, and as I had a two hour drive home to make in the evening and didn't want car trouble on the way home, I was worried about it. I took my car in and spoke with a very kind and helpful man (I wish I could remember his name), who looked under my hood and performed a quick diagnostic. Nothing needed to be done, fortunately. He gave me a print out of what the diagnostic revealed and when I went to pay him for his time and advice, there was no charge! I can't rate that sort of kindness and service highly enough. They deserve your business!
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