Nick is the man! He stayed after hours to help me with a wiring issue and was very thorough and patient. Had lots of great tips and was able to solve the issues I was having. So professional and personable. What a pleasure he was to work with.
I am leaving a review today for the outstanding customer service I received from Scott Marston today. I had a broken axle on my dual axle enclosed trailer. I was so thankful they were open on a Monday when most trailer companies are closed. I gave Scott all the information about the axle he needed to check his inventory to verify if he had. Thankfully, he did! We have it installed and I am extremely happy about it and the customer service I received from Scott! I will keep them in mind for future trailer needs for sure!!
My buying experience was the smoothest I’ve ever experienced, thanks to Lily Stalnaker! She made sure everything was arranged before I arrived. I was in and out of there within 15 minutes, towing my new BigTex trailer!
Javi and Jason were amazing to work with, along with the entire team at Big Tex. I showed up a little unprepared, but they got me fully equipped, made sure my trailer was set up properly, and had me back on the road with confidence.
I had an exceptional experience with Javier in buying my 40” gooseneck trailer. The process was smooth and easy. Later, I had some issues with my tail lights on my trailer and Nick took care of me.
The guys here are always great; today Nick helped me with an electrical issue and had me on my way in 5 minutes. Thanks again for the outstanding customer service
Shout out to Nick, Jason, and Todd for saving me on a Friday evening right before closing when my electric jack stopped working. I love personable good people.
My first time coming to this location and the service was very great honest service. The manager did everything he said that he would do professionally
We called in to the Marietta location to inquire about service for our trailer. After speaking with Todd we gained insight into whether should repair or replace our trailer. Nice to know that customer service is still valued at Big Tex!
Had an awesome experience purchasing a trailer from Lily at Big Tex Trailer World! She made the entire process super easy and completely hassle-free. Lily was friendly, knowledgeable, and kept everything smooth from start to finish. Highly recommend asking for her if you’re in the market for a trailer!
Not a business I would ever recommend. We took our trailer here to hopefully get it fixed but instead came away with more damage than it went in with. “Someone” hit our trailer while it was parked in their parking lot. And now it’s been taking way to long (months) to fix and when we’ve tried to get in touch with them so they can repair the damage they did the “supervisor” is always “gone” or in a “meeting”. Nope. Never working with them again.
Jessica Mayes was the best! Outstanding customer service and she was very knowledgeable about the product that we needed! Thank you Big Tex! We will be back!
Needed some questions answered, so I called the location while I was at a job site in Marietta. Got put on hold 3 times, left a voicemail and drove to South Atlanta and back to Marietta to see them in person while still on hold.
Got there and proceeded to find the manager to speak to about the wait, to which he replied “we were on the phone”.
So ignored that and asked him about doing a little refurbishing of paint and redecking the 2019 Trailer from them.
He said he would have to see it to give a quote. So I arranged a time later that week and brought it.
They had the trailer for over a week and no calls or messages about it.
So I drove back down there. Instead of coming out and talking to me, the manager told the associate to tell me it would be $11,000 to refurbish it and I should buy a new trailer. I explained I had already purchased additional trailers and needed this one refurbished. Said it would be $11k and have a nice day. All that for a less then 6 year old trailer.
Waste of my time bringing it down here, making me do several trips.
However, thought Id post the update, since its been less then 72 hours since I picked it up.
Heres a picture of the trailer,
Redecking cost me:
$396 in wood/screws from Home Depot
$172 in Rust Bonding Paint
3 friends and 6 hours of labor.
Removing the Big Tex logo from our company trailer, which will be at events for the next 5 years…..priceless.
Five stars is simply not enough stars to express how wonderfully Jason Goggins has treated me the last three visits I have made to BIG TEX TRAILERS in Marietta, Georgia. I have done business at that branch over many years but until the last year it has rarely been a great experience.
Jason Goggins and Matt Norton are excellent in their roles in the store.
And Jessica (the only girl here) as she refers to herself is absolutely pleasant and professional.
Jason if you have the opportunity to read this.....thank you for being an exceptional leader and role model......we need more like you.
Sincerely Kenneth Black
Kenneth Black Plumbing
Big Tex has all the trailers and accessories available. They are very customer oriented, very reasonable pricing. The customer service is out of this world. I had a very pleasant experience with a few, one agent’s name is Jason. I am greatly appreciative for Big Tex, the trailer quality is excellent!
I found the Team to be professional and extremely helpful. They went over options and helped me make a decision based on my needs. Very knowledgeable and very down to Earth. Highly recommend.
Justin and Jess were fantastic to work with! Amazing customer service and knowledge! They opened us up to the trailer world, and highly recommend coming to Big Tex World for all your trailer needs!
A special Thank You to Justin and Jess at Big Tex Marietta.. You guys did a great job on making this purchase of a brand new trailer a breeze. The pricing and customer service was stellar. Both of you guys are were a please to work with. If you are in the market for a trailer this is the place.. Don’t forget to ask for Justin and my girl Jess.
REPAIR EXPERIENCE: I brought my trailer in for a wiring repair (dealer addressed, not warranty). The trailer was only a couple months old and the right rear tail light was shorting and draining the emergency break-away battery. Apparently water got in somewhere.
The dealer treated me professionally, completed the fix in the time committed, and followed up with me promptly when it was ready. I did not have to call for status updates. When I picked up the trailer, the emergence break-away cable fell off the tongue and got under the foot of the jack when they staged it for me. It tore some of the metal strands and ripped off the vinyl protective sheathing. The guys on-site, quickly replaced the cable and got me on my way.
I raised my original rating from 1 star to 3 stars. I hope (and want) my experiences with this dealer continue to improve. Perhaps my purchasing experience was just an anomaly.
Comment to BigTex, the manufacturer not this dealer. Improve your wiring. You have a good brand. The wiring job on my trailer is terrible. Exposed stripped brake wires, lots of chafing opportunity for unprotected wires, wires stretched too tight, poor connectors which are not weather tight. Come on BigTex. Be the heavy duty, hard working trailer of the brand image you want. Your wiring is unacceptable. I hope you are listening. Need other feedback, do a simple internet search.
PURCHASE EXPERIENCE: I’m glad I bought the trailer I bought. I’m disappointed that I bought it from this dealer. They had opportunities to do a better job. They didn’t care. I was required to sign a document that acknowledged I understood that I needed to check the lug nut torque after so many miles. I asked three times for the torque spec and they never provided it. They didn’t have it. They don’t torque them…. they just crank on them with an impact driver.
They did not provide an owner’s manual for the trailer or the axels. No maintenance guide. Nothing. They did not even offer internet links to the documents needed so you know how to lubricate the bearings, where to find the jack points and change a tire, change a lamp, relevant safety precautions, and torquing the lug nuts for example. The best the manager would do is tell us to search the internet for answers. Seriously? He’s the dealer. Shouldn’t he have this stuff available for the buyers so they know they have the right information? The average person may not know to ask these questions and assuredly will find the wrong information randomly searching the internet.
I just paid a lot of money for a new trailer and got no documentation except the receipt and title as required by law, and a QR code to do this survey. I normally don’t do surveys that require an account. I’m doing this one.
Upon getting home, I checked the tire pressures. They were all over the place. None were the same. The tire that was significantly over pressure was 25 psi different from the tire that was under pressure.
Parts on the safety chains were bent up. These were easily replaced but took too much effort to get parts in good condition for my NEW trailer. It was like they were reluctantly doing me a favor.
The guys doing the work on the lot were friendly and helpful, but they were obviously not trained and not held to any standards. There were parts and tools scattered all over the lot.
The employees knew their stuff and were very no-nonsense, which was nice because I just wanted to get something and get out of there. Left with everything I needed to run right to the tag office to get my tag instantly. Trailer I got works great (the 60PI)
They also have accessories you might need, hitches and drop hitches, locks, etc
I had a wonderful experience both trading in a used bumper pull dump trailer and purchasing a gooseneck dump Big Tex. Angelo was great to work with as was John who helped with getting the paperwork right and making sure that my truck was correctly hooked up and that everything worked as expected. It’s refreshing to do business with a stand up company. I’ve owned several Big Tex trailers and never been disappointed. Thank you!!
1815 Cunningham Rd SW, Marietta, GATowing service
Website
