What clients say about JSN Auto Repair in Lake Sarasota (FL)
I came in for an oil change and was greeted by Chris who was very rude. I was tempted to not drop off because of his rudeness but I needed the service done. Checkout was great with Jenna however they did not check my tire pressures as my pressure light was still on. Perhaps Chris could use some customer service training.
The mechanic did a great job on my car replacing an intake apparatus and hose they even show Took off, which was a bad part that was installed five months ago by another Mechanic however I did sit there from 10 till 10 until 10 till one. I did not know it was going to take all morning or I would’ve walked home and gone back.
Fair prices compared to dealership and another auto repair shop. Personable Staff and professional. Genna, service manager has great automotive knowledge. She also directed me to a local auto body repair shop that is very fair with their cost.
The manager Genna was a great help . I called asked for a quote and they got me in very quickly. Juan the tech did a great job and was very friendly and helpful when I asked a few more questions. Definitely recommend this place
Came with 3 cars one had to be towed from another business that treated us poorly. I showed up and wow. Gemma at front was the kindest person. She helped get all 3 back running and safe again to drive. The prices were amazing also. They are now my go to for any of my cars.
My first time being there it was a great experience. Genna, was absolutely fantastic! I have never dealt with anyone so friendly and helpful. So def coming back
As a an ex fighter jet mechanic and former dealership service advisor for over 10 years this is the kind of place I bring my vehicle. Brad and Jenna are very professional and competent. The shop owner went the extra mile to help me feel like he cared about getting my truck done right. This was an expensive repair on an 18 year old truck and sometimes things can compound, more parts are needed, technology doesn't always cooperate, and the schedule doesn't go the way you want. But I was still satisfied when I picked up my truck. It was nice to see that the staff and owner cared about my experience. Tip for the general public, try to be patient and understanding about the repair process. There is far more involved than what you think you know, and if you treat the people that fix your vehicle with dignity and respect you may still have to spend $2300 to fix your broken vehicle but you will walk away with the right information, a real understanding of what happened, and a place and people you trust when you need help. Great job JSN, see you in 5000 miles.
I brought my vehicle in for a leak on New Year's Eve. The staff promptly addressed the issue and provided a solution. I am highly satisfied with both the service and the outcome.
Recently had my first expérience with JSN and was well pleased. They were especially pleased with the way they assisted me as i am diables. They were thoughtful and courteous.
I’m very pleased with my experience with JSN. I have a car that runs great but is over 20 years old. When I’ve brought it to other mechanics for service I’m given a laundry list of a million things they want to do to make it “like new again” which is completely unnecessary and unrealistic. JSN listened to me and understood that I just wanted maintenance to be done to keep it safe and reliable. They gave me an estimate and when they began the work, they saw that the leak was not where it appeared to be on first inspection. The job was less involved as a result so my cost was several hundred dollars less than expected! Their honesty and professionalism is hard to find these days, but truly very appreciated. I highly recommend this family-owned business.
Came in with what I thought was an evap issue that ended up being a way bigger one, they worked with me to get my car back as soon as possible at the best price they could, Jenna was amazing and my explorer is running beautifuly now! Will be bringing my truck back for the indefinite future!
My truck overheated. Chris took my truck in right away and completed the job same day so I was ready for an out of town trip. No issues at all on the trip. So grateful for Chris and JSN!
Was able to get my in quick and get my vehicle back to me in just a few hours. They didn’t push any products and offered things that were actually needed. The manager and front desk receptionist were great
I was given a firm price for a specific repair I needed. They called before it was done they called to try to sell me something I declined. When I arrived to pick it up they charged me for the service I declined. They wouldn’t give me the car until I paid. Agreed to a $300 repair. Was charged $600. Beware of this business.
Prompt responsive service from start to finish. Jenna was transparent in all aspects and was very timely with everything provided. She set fair expectations and exceeded timelines, the price never changed and she was very pleasant to deal with each time she reached out. I would highly suggest JSN should you have the need for auto repairs.
Chris and Jenna were great! Customer service was excellent as well as communication regarding concerns and resolutions. Will def come back. Thank you for a great experience!
We have been servicing our cars with JSN for years and continue to be really happy with them. They are reliable and more honest than most service departments at dealerships these days. Highly recommend.
Went for an oil change. Took about 30 minutes. They gave no recommendations for me. They gave some to the other gentleman waiting. Price was the same as what I was quoted over the phone. Very very good. Note to the company: you stuck out to me from coupons sent in the mail.
I wish there were more than 5 stars to give JSN auto repair! Honda of Sarasota told me my front brakes pads need to replaced immediately and the rotor resurfaced. I contacted JSN to get a quote and they told me they would need to see the car in order to give me a quote. They also told me they don’t recommend resurfacing my type of rotor (hat style). Long story short… JSN showed me that my brakes are fine and well within spec. Saving me over $500!
If you want a mechanic you can COMPLETELY TRUST choose JSN!
Called looking for tires. Chris was awesome. He was very professional, gave me estimates, ordered tires and gave me a time estimate. Everyone was so nice and followed up with when the car would be ready. When picking my car up, Chris was trying to locate a bulb for a running light that was out. How many places go above and beyond any more? Get experience. They will be my go to. Thanks so much.
While on vacation in Sarasota, our van broke down. AAA originally suggested a different auto shop but the guy there was a complete jerk and even asked why we got our van towed there, meanwhile since we aren't from the area, we just went by what AAA suggested. On our own we found this shop and let me tell you how wonderful they were. The staff in general were so nice. They explained everything to us and kept us properly informed every step of the way. They also got our van fixed in a timely manner to where we were still able to enjoy the last couple of days of our vacation. I would highly recommend them to anyone and if we are ever back in the area and need assistance, we know where to go.
Great price on 4 tires for my wife’s car. Bryan even charged me a few dollars less than he quoted. Clean waiting area. Another great experience done in 1 hour and a half as promised. Thanks again
11/19/24 update
I stopped to have my tire check bc I was losing air. They gave me the price to patch tire upfront and to the penny. Called an hour later to tell me it was done and ready for pickup. If you have a tire problem, drive past the dealers (especially any Morgan Automotive group) and stop at JSN. These guys know Service …5 STAR
It's a dangerous place to service a car.
I had my oil changed there on Friday. But when I got home late at night, I noticed smoke coming from under the hood. Turns out it was all flooded with oil. They forgot to tighten the filter (or forgot to put a gasket in, not sure). About a quart of oil had escaped. My entire driveway is stained with oil. They are closed for the weekend, none of the phones were answered. Monday morning I drove in asking for a check up. However, the manager (Luke?) tried to convince me that it was a leak from the engine.
After an unpleasant conversation (he even wiggled my accent - sorry, my English is not perfect), the car was looked at by a mechanic. The problem was fixed in a minute - it turned out that it was their mistake after all.
I asked for the oil to be changed again, as I had refilled with a quart of a different grade. The manager refused, and in a mocking manner offered a refund.
I don't need a refund, but I do need the work done
properly. Also, the vehicle needs to be cleaned - oil splattered all the way to the rear axle, oil burning on the manifold, oil is on the wiring harnesses.
The manager said he would do a claim and that I would be contacted shortly.
It's been two weeks, but no one has contacted me.
I would like to note that the shop is staffed by excellent guys. Everyone can make a mistake.
However, the manager acting so unprofessionally and insolently that I will not go there again.
BTW, I was surprised that such a large, nice shop is actually idle - I was there 3 times and each time there was almost no one there - the boxes were empty. But after talking to the manager, it became clear why.
Really good people working in this location, they genuinely wanna help or do the best they can to help, the employee trying to help me today made a few phone calls to see if he could help and gave me a really good price on the job he performed also I seriously thought something else was wrong with my van but after they inspected the vehicle it was all little maintenance
3119 Clark Rd, Sarasota, FLTowing service
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