This rating is based on customer reviews, inventory size, pricing, and service quality
In Santa Ana, CA, Tom's Towing LLC shows mixed but leaning‑positive sentiment: many note fast, professional drivers (Adam is frequently praised) and efficient, on‑time tows. Common complaints include long waits or no‑shows, unhelpful phone support/cancellations, wrong equipment, and occasional rude or unauthorized tows. Pricing is rarely mentioned; no clear info on inventory, yard organization, or parts‑finding. Overall: 70/100—strong capability, but consistency and customer service vary.
Tom’s Towing proudly serves the needs of the motoring public in Greater Orange County, CA. We are fully licensed and insured and all of our tow truck drivers and road service technicians are trained and certified.
Our Flatbed and Wheel Lift Towing of Cars, Trucks, Vans, SUVs Motorcycles and Equipment can assist you whether you are in need of emergency towing after an accident, got stuck in a ditch, wish to transport a classic or exotic vehicle safely, or have any other towing need.
Whether it’s an older, modest vehicle or a high end luxury car, Tom’s Towing can tow it with safety, professionalism, and utmost care for your vehicle.
Monday
Open 24 hours
Tuesday
Open 24 hours
Wednesday
Open 24 hours
Thursday
Open 24 hours
Friday
Open 24 hours
Saturday
Open 24 hours
Sunday
Open 24 hours
What clients say about Tom's Towing LLC in Santa Ana (CA)
Fantastic service. Fast and efficient. Never fun when your car needs to be towed but the driver called let me know he's on the way and when he got there everything went pretty quickly. Very professional thanks again
I ran into a ladder and my insurance company called Tom’s to tow my car. Adam came and immediately identified the problem. He provided so much help beyond what he had to as a towing person. Very warm hearted and professional….ask for Adam when you need help!
One of the best companies out there. My family calls this company when anything is needed for our cars. Drivers are very respectful and helpful. They will be patient with you as well when you need anything. Excellent
My son called for a tow and requested a flat bed the guy showed up with regular tow truck, then got upset and went off on my son using foul language. He left and I called AAA instead
Absolutely terrible. My insurance initiated a tow with this company and phone agent would not answer any of my questions and then canceled my tow without any warning. Too many good companies out there nowadays … stay away from this one
Waited 2.5 hours and they never showed up! Okay hey ignored all of my phone calls. Refused to cancel the tow so that Hagerty Roadside could reassign the service.
Person towed my car without confirmation; went inside to call the location I wanted them to tow and told them to hold on in case of the place not being able to provide the service necessary. Last thing I was told was “I have to wait until I get confirmation to take the car” so walking out to having my car gone after a 60 second phone call was discouraging. Hung up repeatedly when trying to call and figure out the location of my car. Incredibly unprofessional and disappointing.
I had to contact Tom’s towing because my radiator was leaking and I had to tow it to a mechanic which they referred me to since I did know where to take it. Honestly, their service was very professional, on time, and very friendly. I couldn’t have asked for a better service. The mechanic they recommended fixed my car in one day, gave me a great deal, and told me what to fix to avoid future problems. Thank you so much guys, I will definitely refer people and will contact you if I needed any of your services.
Very nice employees got here and worked fast to get my vehicle where is needed to go. Also when he got there he made sure it was in the right place before just unloading it. So far one of the best experience I have received with a tow company. Thank you!
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