This rating is based on customer reviews, inventory size, pricing, and service quality
Based on recent feedback, Alberto's Towing in Fullerton, CA scores 76/100 with mixed-but-positive sentiment. Many praise professional, courteous drivers, fair pricing, clear communication, and fast arrivals—even on tricky EV, box-truck, or tight-garage jobs. Still, recurring issues include long waits/reschedules, occasional no-shows, dispatch miscommunication, and a few reports of damage or unsafe driving; customer service varies by rep. Inventory variety, yard organization, and finding parts aren’t relevant to this towing service. Good value overall, but timing and care can be inconsistent.
What clients say about Alberto's Towing in Santa Ana (CA)
Don’t go with this company unless you want to be severely overcharged and wait on the side of the freeway for HOURS. They charged me an additional bill just because they had to use little blocks to get my car up the ramp.
One of the best toe experience i've ever had, by the way, I have triple aaa and this tower... Jesus.... In anaheim or santa ana, did a wonderful job bedside manner was amazing.Recommend ten out of ten just the shining example of how you can have a problem.Fix a problem and make a customer very happy.... Did I mention he sat on the 91 traffic.. Four hours.... stellar human.... Couldn't recommend this company more ...Even above triple aaa wonderful job..... Their team is amazing... From there coordinator all the way down... really really great company
I called this towing place about a month ago but the driver went to the wrong address and they still charged me the initial fee when I cancelled. The operator was very rude and they kept me on hold for hours because i kept calling asking for an ETA. I dont recommend using this company. Bad service all around.
Francisco was great! He communicated well and delivered my car safely without any issues. Thank you so much to Alberto’s Tow and Francisco again. Give this man a raise!!
Good communication with the company from initial call through pickup, driver was very professional and personable, tow rate was very affordable and the pickup and drop-off were on time as promised. Very satisfied with this company, would use them again and recommend them highly.
These guys were on time, giving up to date info prior to getting to my place. They were prepared to tap into my 12v batter to get my Tesla out of the garage since it died there. Once they got it out they were so quick getting it on the flatbed and gone to the service center. Very professional, polite and fast. Overall I would use these guys again.
I needed my truck pulled out of the mud. I called two towing companies before them, and both were not customer-oriented at all and asked a bunch of unnecessary questions.
Alberto’s Towing was ready to help right away — we quickly agreed on everything, they arrived within 40 minutes, and pulled my truck out. I’m very satisfied with their service
We had a Collision and Esmeralda helped confirm the vehicle was safely received and next steps regarding insurnace. She was very patient, helpful and reassuring. Esmeralda was awesome!
Terrible customer service. This towing company took my money and then changed the pickup time with no respect and no communication. I was left waiting while they kept giving me excuses instead of doing their job. Very unprofessional and unreliable.
I do not recommend this company to anyone — save yourself the headache and go somewhere else.
Quick service after waiting hours for AAA they didn’t have a truck big enough to tow my f350 but Alberto’s towing handled it quickly and professionally. Would use them again.
Got stranded on the I-15 and needed a tow. Great service. Operator was really kind over the phone. Told me my tow truck would arrive in 15 minutes and it did. Tom, my driver was quick to get my car hooked on and get us back on the road. Really nice guy. I would highly recommend this towing service to anyone.
Good service, completely take care of my Motorcycle. Hopefully I don’t need towing anymore but definitely I will call Alberto’s Towing just in case I’m in the need of their service. Highly recommended to who ever needed a towing service.
I spoke to four different people on the phone making arrangements and each one of them was friendly, professional and eager to help me with my request. The tow truck driver, Jesus, was also a very nice person. I had to get a rental car from the Santa Ynez airport and the rental had to be returned to that airport. I live in Long Beach so it would have been a big inconvenience to drive it back to Santa Ynez. Alberto’s had the best price I could find. It’s not a cheap venture but it was worth it.
17 minutes ago
New
On 9/24/25 approximately 1:15-1:20pm in the mobile Home Country Club, the tow truck was going to tow my 4Runner WITH MY 5 YEAR OLD INSIDE, VEHICLE ON, and WINDOWS DOWN!!
I left the truck parked outside because I needed to take one of our vehicles outside to park in the street, as I parked my truck over I noticed the young man driving the tow staring at me, leaving my truck parked in front of our mobile home.
I didn’t take more than 30sec to start moving the cars when the tow truck was already with the metal part to town under my truck. I told him he was going to tow with my son inside.
The young man NEVER apologized, rather backed up to check if my son was really inside.
I understand you’re a business, but I would recommend for future tows, to inspect the situation and perhaps check if there’s a person inside, SPECIALLY A MINOR, to prevent any legal issues.
Very reliable and helpful.
Arnold helped me today and was spectacular. My car was in a very tight spot and he was very patient and had no problem dealing with it and getting it out safely.
If you get him, you’re lucky and in good hands!
Just used Alberto's towing for the first time, and they are very knowledgeable. They help you through the entire situation, and provide great service with great rates. Will definitely be using them again for any future needs!
Car broke down on the side of I-5 at midnight recently. Got matched with Alberto's thru my insurance. They took ~1.5 hours to arrive. I was anxious and kept calling them multiple times but they never got annoyed and reassured me patiently each time.
Michael from the company who towed my car, was excellent. He calmed me down properly, gave me a lot of confidence and he took very good care of my car while loading it up for towing. He drove us back home along with the car at 2 am. I couldn't have asked for more.
⭐⭐⭐⭐⭐ 5-Star Review
I recently needed a tow and was helped by Jesse from Alberto’s Towing Company, and I couldn’t be more impressed. From the moment he arrived, Jesse was professional, polite, and clearly experienced. He handled my vehicle with great care, made sure everything was secure, and took the time to explain what he was doing each step of the way.
He showed up quickly after I called, and his calm attitude really helped reduce the stress of the situation. You could tell he genuinely cared about doing the job right and making sure I was taken care of.
If you ever find yourself in need of a tow, I highly recommend asking for Jesse. He made a frustrating situation a lot easier to deal with. Huge thanks to Jesse and Alberto’s Towing!
Ruben was the best. He was on time just like he had told me and made it easier for me. I would totally recommend him with all of my contacts. Thank you Ruben you are much appreciated.
Reuben was very experienced and professional! Made me feel very at ease in an already stressful situation. Made sure my car was secure and safe on its way to the destination. Couldn’t be in safer hands! Thanks Reuben!
711 N Fairview St, Santa Ana, CAUsed auto parts store
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