I needed an oil change for my little Lexus. After reading so many good reviews about this garage, i stopped there on my way home and asked if they could do it without appointment.
The owner was very friendly, he checked for the correct oil filter, and since he had it in stock, took my car right away.
Asked me to wait 30 minutes. And 30 min later the car was ready.
5 stars service, and a good price.
You guys won my business.
Thank you !!
Came here one time for oil change. Don’t want to come back. Over price charges for who brings their own oils and filter. He didn’t remember what he quoted before with his customers. Doing like that is not keeping customers coming back.
Very trustworthy place they let me watch over as they worked on my car they also gave me a free light bulb for my brake light. Would I take my car 4Runner here again yes thank you Mr.Binh and Mr.Henry 💪
I have taken three of my vehicles to Henry over the years. He is an honest, no nonsense kind of person who really knows his trade. He has good people working for him and oversees their work. I have referred several friends to him and they have all been very satisfied with his work and prices. He does not gouge. Once I took my Accord for an oil change and to have him check something and he said to take it to the dealership because the problem ($1200 worth) should be covered under my extended warranty. And it was. Thank you Henry for allowing me to worry about one less thing!
There are a few essential things you need in life: food, water, shelter, and a TRUSTWORTHY/RELIABLE mechanic. Pro Japanese Auto Repair just filled that mechanic void for me.
I spoke to Henry on the phone earlier in the week regarding front shock replacement for my Gen III Toyota Prius. I told him I bought my own shocks so I just wanted a quote on labor. Before giving me a really fair quote, he first asked which brand of shocks did I purchase. After I told him KYB he was quick to validate my choice "oh very good, that's what we would use too!" I had a really good feeling about Henry after I hung up so I decided to come in this morning.
I arrived just before 8am and was greeted by a very nice gentleman who I presumed was Henry. He took my car for a quick test drive which I thought was odd, but later found out he did this to check if my shocks even needed to be replaced. While my car was being serviced, I got to chit chat with Henry a bit. He's been in the business for 30 years and is seriously one of the most down to earth people I've ever met. Genuine and kind-hearted. He even said that he knows most people can work on their own cars now through YouTube, so I can call him if I ever get stuck with something on my car and he'll walk me through it. What?? Wouldn't you want customers to come to the shop instead?? Well I got my answer after chatting with another customer who was getting an oil change. She's been coming to Henry for 3 years and was introduced to him by a friend who had been coming to Henry for 20+ years. When you provide good service, your customers will be back AND they'll tell their friends/family.
One last thing in this epic novel of a review. During my chit chat with Henry, I mentioned to him that my car makes a rattling noise on cold engine starts and I think it's the heatshield. While the car was on the lift, he told me to follow him into the shop and we both looked underneath my car. He took one look at the heatshield and noticed that it was bent into the exhaust pipe and bent it back into place. Voilá! Rattling gone!!! Toyota of HB tried to charge me $175 for a new heatshield + who knows how much in labor (see photo).. Henry fixed it in all of 2-seconds for FREE!
Thank you Chu Henry! I'll definitely be back for future maintenance/service and I'll be telling everyone I know.
For almost 25 years we have been bringing our cars to Henry at his shop, he is very friendly, honest and they always do excellent work, I could not recommend them enough. I always feel confident my cars will be taken care of.
I came here as a referral from my friend Holly. The location is really convenient since I live 10 minutes away. There is also a Chipotle nearby so I walked to get lunch while my car was being inspected. This was my first time coming to a mechanic as I am a new driver with my first car. I was really nervous about being upsold since I literally know nothing about cars but the manager, Henry, was honest and helpful. He never tried to upsell me on service I did not need. Because he is an expert with Japanese cars, I felt safe entrusting him with my baby 2017 Red Honda Civic EX-L. I was very impressed by his knowledge and he gave me tips on how to take care of my baby and how to keep it running smoothly for up to 20+ years. The pricing was way lower than going to the dealership. The most important factor was that I felt that I could trust Henry and I will continue to go to him! I will be back. My car is running perfectly now and my MPG is so damn high, almost 36mpg now! Thanks again Henry!
I've taken my Nissan truck to Henry for 3 years. First time I went in to have my brake pads replaced. Henry called me within half hour to say I didn't need new pads, the current ones were still good. I had problem with the truck not starting, I thought it was a bad starter. Henry called me back to say it was the key switch and replaced it. Cost me $40. I now take my Honda CR-V for old changes. Synthetic oil and filter for $50. Wal-Mart across the street charges $75. Two thumbs up for Pro Japanese, I won't go anywhere else.
Called to help with a diagnostic from dealer who had recommended replacing a torque converter on a 3 year old Camery. (($2500). He explained how other owners of this vehicle has been in to see him completely explained the issue. He made no attempt to have me come in to his business, Just seemed very honest.
Honest and great prices!
Been coming to them for about 6 years and has always been a pleasure. They are quick and always have shown me the parts replaced to ensure they did the job. In short they built trust with me.
Great guy Henry is. Fixes all my familys cars. Very reasonable quick and accurate...has fixed and maintained my Infiniti, Toyota, Buick, PT Cruiser and my sons Mazda and all my friends vehicles 😊
711 N Fairview St, Santa Ana, CAUsed auto parts store
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