Firestone Complete Auto Care in
Santa Ana (CA)

I arrived and was greeted in a very professional manner. Was work was completed in the expected time frame. I had a very nice experience while there.

Came in today because my car was making noise turned out I need struts and a alignment the both Kevin and Tai where honest and the mechanic Steve showed me and explain why my struts needed replacing will 100% come back

I brought in my car because I was feeling excessive vibrations in my steering wheel. Malek greeted me at the door and was just very pleasant! Told me to start with an inspection to see what’s going on with the car. The technician Gerson told me what was wrong and even showed me that my tires were cupping and out of balance when I stepped outside to speak to him. I drove home after my visit and did not have any issues anymore. I love this place and would highly recommend coming here!

Malek and Kevin are phenomenal people! The technicians there are also fast and efficient! I brought in my dad’s car for an inspection and Malek told me that it needed tires and even showed me why. Didn’t upsell me on anything else and just wanted to make sure my dad was safe on the road. Loved the work I feel good knowing my dad is safe now!

I purchased tires with a lifetime warranty at another location. This location is closer to eork so I went here to get a flat repaired. Before even pulling up my account the person there tried to convince me that they don't sell those tors, let alone guarantee them and fix them for free. I asked several times to please pull up my account because I've had one repaired twice before at different locations with no problems. He finally pulled up my account and kept saying he'd had to check with his manager. He stood around for a while and I hope he did ask, but idk. They finally looked at my tire and said it couldn't be fixed, I would have to purchase a new one. I said I'd come back the next day. Instead I went to my usual location and guess what they said!!! They fixed it for free! So worse case they lied and tried to steal from me. Best case, just incompetent. But seriously!?? 3 people I'm one location and none of them knew better?? Obviously not going back. But I feel like they owe me a free tire. 😉

I have been using Firestone for many years. This location has always provided exceptional service and reasonable prices. All of my vehicles are serviced here, and tires are also purchased here. I highly recommend this location.

Tai and Malek was very helpful with my 2006 Kia Sportage, it need tires and even though the vehicle is old they was able to find me a set and get it done the same day I stop by.

Totally great experience with Malek, the store manager. I came in to inquire about a service and possible making an appointment. Malek took the time to listen and attended to my needs and provided time right away to solve them.

I had an excellent experience at Firestone Complete Auto Care, and I want to give special recognition to Malek, the store manager. Malek was extremely professional, knowledgeable, and honest from start to finish. He took the time to clearly explain the issues with my vehicle, walked me through the recommended services, and made sure everything was handled efficiently and transparently. His communication was outstanding, and I truly felt that my car was in good hands. The service was completed on time, the pricing was fair and reasonable, and the overall customer service exceeded my expectations. It’s rare to find a manager who combines technical expertise with genuine care for the customer—Malek absolutely does. Highly recommended location, and I will definitely return for future services. Thank you, Malek, and thank you to the entire Firestone team for a great experience

This place is great. Clean, quick and professional. From the moment I walked in, I was treated with respect. They all were very clear as to what was happening and what they were going to do. The prices were very fair and the service was A+

Thank you Malek and Steven for taking care of my car and helping my tires transported asap! Malek definitely provides excellent customer service and values your time! Definitely satisfied!!

The best service and deal I got out of all other auto shops! Will definitely come back again for any future maintenance.

I had an amazing experience at Firestone thanks to Malek. From the moment I walked in, he was professional, respectful, and super helpful. Malik explained everything clearly, didn’t try to upsell anything I didn’t need, and made sure my car was taken care of the right way. You can tell he really cares about his job and about helping customers.

Malek and the team were very professional and meticulous handling my Tesla Model Y. They performed a flawless alignment, as well as mounted and balanced my new set of tires perfectly. Wouldn’t trust anyone else with my car and its alignment or tire checks anywhere else.

Malek Wahbeh Is amazing. Was welcomed in and i was taken care of instantly. Malek explained what he could do in terms of inspecting my tires, and ended up doing exactly what he said. Ended up giving us amazing prices. Will definitely be returning soon.

I had an excellent experience at Firestone in Santa Ana! The service was quick, professional, and very friendly. Malek was super helpful and made sure everything was done perfectly. Highly recommend this location — great customer service and honest people!

I've been going to Firestone in Santa Ana for decades, Malik is by far the best customer service rep that Firestone has had at this location. My friend's shop is two doors down and I opt to go to Firestone at this time since Malik I feel is fair and honest. He worked with me on the repairs including new tires I needed to make my car safe for my new long drive down the 91 where my company is moving.

Just need to add air to all 4 of my tires the they was very quick take about a min to get all of em done.

Malek was awesome! I’d totally recommend this branch, it was a mess before, but ever since Malek came, everything’s been great. He helps you right away and gives the best advice on what you need

I had an excellent experience at the Firestone in Orange City! Malik, the manager, runs the shop with professionalism and care. The service was fast and reliable they got my car in and out quicker than expected without cutting corners. The team did a thorough inspection and clearly explained what needed attention. Malik’s knowledge and honesty really stood out. you can tell that the team knows their stuff and genuinely cares about keeping customers safe on the road. Definitely my go-to tire shop from now on!

Excellent service! The mechanic quickly diagnosed the issue and explained everything clearly before starting the work. My car runs like new again. Highly recommend for anyone looking for honest and skilled service.

Malek was great! Super helpful, professional, and made the whole process easy. You can tell he really cares about his customers. Definitely recommend going to him if you need service!

Thank god for Ivan!!!!!! He got me out of a jam. I was running late to work when my car started sputtering, not to mention the check engine light came on. I was close to Firestone so limped it over. Not a bit did Ivan greet me at the door but he checked me in and got me a ride to work. Ivan made sure the car got done by the time I got off of work. And yes he had me pick up lol. My car is running great!!!!!!!! Thanks Ivan I appreciate you.

This place is great. I was able to get 4 new tires for less than it costs to get just 3 new tires elsewhere. The staff are friendly, provide reminder calls, and even give advice about how to maximize the benefits of my tires. I’ll definitely keep coming back here.

Around a month ago, I brought my 2015 Civic Si in due to a flat tire. I was recommended 2 new tires and an alignment, which made perfect sense after an easy to understand explanation. After the fix, the techs did their due diligence and further inspected my car and they found a few issues with it, showed me what they found, and gave me a quote. Myself knowing that I bought the car used over a year ago and have only done basic maintenance on it, I know it needed some TLC, so I approved the repairs and maintenance. After I drove off, I noticed my car was driving strangely and something was off, then the check engine light came on. After bringing it back in, they fixed the problem and up to this day, my car is driving better than it ever has since owning it! I was even offered a free oil change on my next visit due to the inconvenience. Very satisfied with the service Malik and his team delivered! Job well done!

I've been having issues with my previous tires in the snow going to big bear. They recommend a tire that will work on the highway and give me more traction in the snow. Great tires, great price! I was in and out in under an hour. I'll be going back.

I could not thank the manager on duty enough for taking my appointment today. I originally had an appointment at Lake Elsinore location but they told me that they did not know I had a lifted Tacoma even though they confirmed my appointment. Plus they told me that that their main tech was out on injury so they could not help me today. I was disappointed since I was hoping to get the alignment done there since I was in the area. This location technician was on point and I appreciate their professionalism. They got me in today about 2pm. Thanks again!!