This rating is based on customer reviews, inventory size, pricing, and service quality
Across recent reviews, G.S. California Towing Inc. in Santa Ana, CA earns a mostly negative verdict. Many cite rude or unhelpful front-office service, long phone/wait times, strict release paperwork, and steep or shifting fees; several report missing items. Positives highlight fast arrival, professional heavy‑duty capability, and compassionate drivers. As a tow yard, inventory variety, yard organization, and parts‑finding ease aren’t well covered, so uncertainty remains. Overall score: 48/100. Choose for capability, but pricing and property concerns dominate.
What clients say about G.S. California Towing Inc. in Santa Ana (CA)
If I could give it a zero I would
I know everyone got to make a living but I hate tow companies!
They just tried towing my car being in my parking space! My parking permit was in my car when showed to the guy he was like oh ok well you still need to pay to drop the car when they hadn’t even stepped out the apartment gate they don’t even give a warning or anything they just love to take money but yet when we call them to tow a car park in our parking that wasn’t ours they took forever to get there that eventually the car ended up moving to a different spot and even then when the tow truck came they didn’t take it. This is the second time they do this! The guy told us that we need to be more careful b/c they are going to pass more often now. We paid the guy and he asked for an email when I was giving it to him he was like write it on my phone but before he gave me his phone he was like this is my personal phone and it’s very very expensive don’t drop it or anything like if I look like that type of person of doing that trust my parents taught me better I’m not like you guys heartless just to make money you guys loving towing peoples car from there own parking spot! Then my father tells me that they were looking in my car to see if I had any illegal or open beer containers witch I didn’t I guess they were just trying to find any reason to try to take my car or idk what or idk maybe they like the fact that I had my electric bike in there and they where trying to take it or idk what but sketchy as hell! This is the reason why I hate tow companies! I rather risk it and get someone with a truck to help me tow my car than using them! My parents taught me to never hope the worst on anybody but tow companies are the worst!
If you get you car towed here I recommend contacting hwy patrol for specific instructions because they will make it hard for you to get your vehicle back.
Their service was fast, very professional, they had a lot of experience and their drivers had the best certifications to operate their equipment.
“G.S. California Towing's advance heavy-duty fleet features a 50-ton rotator equipped with a side rotating boom, enabling their operators to recover heavi vehicles and equipment with minimal lane obstruction”
Shady and overpriced. If i could give negative stars i would. If you know anything about towing you know it doesnt cost 320$ to go a mile down the road. The receipt has no break down of hook up fees, cost per mile, nothing just what they feel like charging. Do your research before going with the first tow truck the police call for you
Any properties looking to work with these guys, be cautious. They almost towed MY car (on time with all payments) on MY parking spot (had the parking pass).
The guy called his boss and mentioned that the manager had called them. We got the manager to come help us and told them she never called and was the only person in the office. She had to call their offices to tell them who called them and that only a resident of the parking can tow someone else's car on THEIR spot.
A little sketch of you ask me.
had a family member get their car impounded here and when we got it back they stole his hat and left a mess in the back seat plus the lady in the front was rude would give 0 stars if I could.
I am writing to express my deep dissatisfaction with the services provided by California Towing following a recent incident involving my vehicle. Today my vehicle was involved in an accident, and California Towing was called to assist. The initial quote provided by your driver was $133 to tow the vehicle a short distance across the street and $180 if it needed to be delivered to my home. However, after the vehicle was moved less than 100 feet, the driver suddenly demanded $360 just to release the car from the tow bed so that AAA could retrieve it.
This sudden and unreasonable increase in price was both shocking and frustrating, especially considering that it contradicted the initial quote provided by your driver. This type of bait-and-switch pricing tactic is highly unethical and feels exploitative during an already stressful situation.
Furthermore, after waiting over an hour to speak with a manager, my husband was subjected to an entirely inappropriate and discriminatory comment. When asking about payment methods, the manager rudely asked if we were paying with an EBT card. This was not only irrelevant and unprofessional but also felt like a racially charged remark that left both of us feeling deeply uncomfortable and insulted.
It is unacceptable for a company to engage in such practices and to treat customers in this manner. I expect a formal apology for the unprofessional conduct of your staff, a review of your pricing policies, and appropriate action taken to ensure that no other customer is subjected to this kind of behavior.
these guys are unbelievable, but not in a good way! my elderly parents (92 and 93 years old) were hit by a red light runner. They were taken by ambulance to a hospital. Therefore, they didn't have a chance to recover personal items from the car. these yahoos insist that my mom or dad must show up in person (remember they are hospitalized) to retrieve items. they also refer to a form on their website to release the vehicle. but that form requires you upload 1) vehicle registration and 2) insurance card. the kicker is that those are in the car, WHICH IS IN THEIR TOW YARD THAT THEY WILL NOT RELEASE BECAUSE WE DON'T HAVE THOSE DOCUMENTS!!!!!!!!
my parents' insurance, Farmers, also called them and got the same runaround. Farmers wants to move the car to their own facility, but this rank tow company wants to keep it there to rack up the charges.
I dare. the company owner to respond to this review.
Thank goodness I read the reviews before I had them tow my car. This has to be some of the worst reviews I've ever seen for a tow company especially with that last girl with her son dying and all them not even giving her a little bit of slack that just really broke my heart. I don't know why people have to already kick somebody when they're down. They could have shown a little bit of respect to the girl.
This tow yard is the most un compassionate company! My son just died on March 17th & they towed his Honda for expired registration. My son was homeless and slept in his car. I explained to them I was homeless also sleeping in my car. I asked them if I could make payments because this is all I had of my deceased sons. Rosa told me No! I begged if they could work with me. After showing them a death certificate they still made me go put it in my name just to get our property! I realized why this money hungry company wanted it in my name... Because when it goes to collections they can't collect from a dead person but they can collect from me! Not to mention I won't be able to bid on a car in my name when it goes to Auction! I suggest using finish line towing because they towed my sons car 30 days after he died & because of DMV laws can't change a title until 40 days after they died I was able to get it out without registering it. The storage fees added up to 1,900 and they let me take it for $800 which I took from his funeral expenses. I still haven't had his celebration of life now this tow company is heartlessly taking the last piece of my son I had!! I have lost hope in all humanity. I pray that you find God in your life and heart before the end because where you are going is a very HOT place. I'm adding to this review because the next day I came for my property & brought my sister because seeing my sons car was making me relive that night. My anxiety was so high I was throwing up over and over. Rosa still made me go back there to get the property even after calling the police and refused to give me a copy of the paperwork with all the info on it that was mailed out to my son. I don't have access to this mail. Now the car is in my name I should get a copy. If when the owner finds out about this situation and makes it right and I'm able to leave with my dead sons car I will leave a new review. Try to put yourself in my shoes.
Spoke to the RUDEST agent there names Rosie. Each time I tried to ask a question she cut me off or overtalked me. I didn't get the information I needed and she refused to let me speak to anyone else not even a manager. HORRIBLE experience.
I had gotten to a wreck that totaled my car the day I got to into California from Kentucky.
I had a slew of personal items in my car, and since I hadn’t got an apartment yet as I just been in California for two hours when I totaled my car, I forgot one of my most important and prized possessions which is my jewelry box. I had contacted Rosa at the front desk after I had left the tow yard about seeing if I had left it in my car, I ended up moving to LA within the next couple of weeks, and kept meaning to go down to Santa Anna to pick up my jewelry box! Today I passed through the area and surprisingly they still had my jewelry box! Rosa and the staff here are true gems and i cannot reccommend them enough.
thank you all so much would rate a million stars if i could!
I was in an accident and I forgot to get my beats wireless earphones out of my vehicle. When I went to pick up my vehicle I looked for them inside and no where to be found. Someone took my earphones.
My mom was in an accident tonight and G.S. towing recovered her vehicle from the scene. Later that evening after she got out of the hospital we went to get her belongings and release the vehicle to her insurance company. I didn't catch his name but the driver who met us was so kind and understanding. If we are ever in need of towing services in the Santa Ana area again we would definitely call them. Thank you so much for your patience, kindness and warmth!
This place saved me! I was stranded for 3 hrs calling several different towing companies to get my car towed. All the companies claimed my car was too difficult to tow. As soon as I called them they were super professional, polite and got to my car really quick. I’m so glad I found this towing company they will be the only ones I call from now on if I ever have car issues again. I highly recommend them.
This place is a scam full of con artist. Very unprofessional and full of shady business practices. if this place gets recommended to you during an accident or for whatever reason you just need to get your car picked up and it needs to be at a yard never ever trust this place they will do whatever they can in their power to give you and your insurance company's a hard time and constantly change who can pick it up and waste your time. they will drain whatever they can out of your pocket and your insurance before your insurance can even take care of whatever problem needs to be resolved. This place needs to be shut down ASAP and investigated, not recommended.
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