This rating is based on customer reviews, inventory size, pricing, and service quality
JM Recovery in Bakersfield, CA trends positive overall (81/100). Reviewers often cite fast response times, courteous pros, fair to affordable pricing, and reliable tows or jump-starts. Strengths include clear communication and follow-through when things go smoothly. Recurring complaints: pushy or rude drivers, delays (including insurance calls), price changes after drop-off, poor shop handoffs, and one theft claim; a few reviews even reference a different company name, adding uncertainty. Wait times range from minutes to days. Little info on inventory variety, yard organization, or parts-finding.
Stole items out of my car and tried blaming some one else but I had them on camera plus it was only one day after they took the vehicle and I still paid them to get what was left
I got roadside assistance through my insurance because my car wouldn’t start. He arrived quickly and got me to my house quickly. Then he went above and beyond to help me with the issue afterwards, great guy great service.
My insurance called JM recovery to pick up my vehicle and take it to a shop and he took 2 days to take it and was left outside of the building of the shop with the keys inside and didn't notified the shop. Really unprofessional I do not recommend
Our rental car got a flat and we called the rental car company. The rental
car company sent two different people that never showed up (we waited over 5 hours!). JM Recovery was the third try and he was there within 45 minutes! He was friendly, efficient and changed the tire quickly!!
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