Recently I had been in an accident that wasn't my fault.It was the worst day ever another car plowed into me my car smashed in on the driver's side .injured and panicked the CHP shows up and for whatever reason called this tow company and gave my key to the tow truck driver still in shock my roommate made his way to where the wreck happened.the CHP already left .The tow truck driver started trying to drag my car up with it in park myself and my roommate both pleaded with him to stop that we didn't need a tow I never asked for a tow and we told them to please unhook it we didnt need his services I have insurance with tow free on it .He refused to stop said the CHP called him so he had to tow it which was a lie .Their was zero holds on my car the accident wasn't my fault it was my car all legit with insurance and I never asked for a tow CA state law says if we asked them not to tow it even if they already came to the scene then they aren't suppose to take it .But he drug it up there anyway against us telling him not to then he says if we have 375 he will take it to my house but I didnt have that much money and I needed to go to the hospital he smirked and took off with my car on a weekend so I go to get it when they open Monday with the 350 and now it was 600 then I go back a couple of days later to take pics for insurance and offer them my title to stop charges but they wanted 1400 and my title
Which I definitely didn't have that kinda cash.
he said I could retrieve a few items from my vehicle he followed me out there and watched me like I was a criminal when I was a victim of an accident that's all I did nothing wrong and he refused to even let me take any pics for the insurance .I used my car for work I am taking care of my 3 young grandchildren due to my daughter being in the hospital I have no way to take them to school.no way to go see my daughter in the hospital I have no way to do my job I've lost everything and I did nothing wrong and these horrible people broke the law by taking my car without my permission and then charging more and more so I couldn't get it out .I was in an accident that wasn't my fault I didn't call them for a tow they towed it against what I wanted I didn't need their tow service now they have taken all I had what was left of my car these people are criminals and they are evil unhinged money hungry human beings who do not care about doing anything but burning hardworking poor people down on their luck already .its disgusting
Was recommended this service by one of their former employees named Joe. Was able to get a tow for a very decent price. The driver, David I believe his name is very professional, courteous, and fast. Would highly recommend them.
I was having issues with the thermostat in my car so of course my car was heating up...I came back from traveling and had to return my rental, so my daughter followed me to the airport and we knew that we would have to limp our baby back home. No big deal, take our time and we will her home!! We were a mile from home at 11 o'clock at night and had to pull over to let her cool down, went to start her and the battery just gave up. I called and they answered the phone right away and told me it would be at least an hour wait, no problem we aren't going anywhere anyways...He then asked for our location and being new to the area we had to google ourselves to give him the most accurate location...LOL but then he was like OH, I will have someone there in 20 minutes. In less than 20 minutes Julian (pretty sure that was he name) showed up and took us all home. He even checked the battery for us and gave it enough of a charge to start it so that we could at least get going the next morning. Appreciated the above and beyond that he gave us!! Hopefully don't need you again anytime soon, but will definitely call you guys again if we do!!! Thank you!!
Everyone is so helpful and nice to me and I loved seeing there baby, BTW my car was mistakenly towed there not there fault can't shoot the messenger...
Terrible tow company. The absolute worse I’ve ever been to. Very unprofessional. They have a bunch of youngsters that used to drive through the mobile home parks and look for cars to tow, and think it was a funny deal. Then, at there impound yard, they made it next to impossible for me to get my things out of the car. And when I finally jumped through all of their very unnecessary hoops that I did, and they were giving me access to the car to get my things, they told me I couldn’t take anyone back with me to help me carry my things back to the car I came in and, they wouldn’t let me drive back there. I argued with them for about 10 minutes straight, and finally a supervisor over heard the noise and asked me what was going on. I explained it to him and he made it right.. so for that supervisor, GREAT JOB!!! He did do the right thing. Good boss working for a real low rent company..!! Payless is no good..!!
Payless towing is the pinnacle of customer service when it comes to towing. The guy who picked us up name was Josh. From moment he got there he was awesome. Before he did anything he made sure my daughter and I were safely seated in the cab of his tow truck. He got my vehicle picked up very quickly . He gave us water, very nice and talkative. Dropped my vehicle off at the dealership and even gave us a ride home late at night. From the moment Payless tow picked us up in middle of nowhere of the 58 in a very dangerous spot tow was amazing. Payless has a gem 💎 of an employee in Josh. I would highly recommend Payless tow Great customer service!
When I had a bad experience with Triple A Towing. I called Payless Towing, Sunshine was the person who answered the phone. She's very helpful, very polite and treated me very well. Just want to say thank you again, Sunshine for helping me.
Even in the 112 scorching Bakersfield heat, my truck needed a tow. Josh from Payless Towing and was very professional, efficient and safe. Im writing this review because anybody who treats me with that kind of service deserves a great review. Thank you Josh & Payless Towing!
I called for a tow and spoke with the dispatcher Sunny, she was very kind and had great hospitality. The driver was friendly and came quickly to tow my vehicle. I will be referring all my friends and family to Payless Towing.
It’s 9:30pm & we couldn’t find a tow company to help us out. My BF was stuck in Mojave and needed a tow, we couldn’t get someone out this late to tow from Mojave to Bakersfield. He definitely didn’t want to wait till the morning, leaving the company truck behind. I remembered I had a contact, who worked for a tow company. Sunny answered my plea for help. Put me in contact with Payless. We were assured by her that we would be taken care of & she was right. My BF is a general manager and was impressed with Sunny’s calm demeanor and will be using Payless for all company needs regarding tows. It’s stressful when you’re broke down, this company definitely deserves the
⭐️⭐️⭐️⭐️⭐️
Exceptional service! After contacting various companies around Bakersfield and facing wait times of 30 minutes or more, I found Payless Towing. They offered a remarkably swift 15-minute response time and the most competitive pricing. My car battery had died, and thanks to their prompt assistance, I was able to quickly recharge and continue my work trip. Time is invaluable, and Payless Towing truly understands that. Thank you!
Wife and I were on a weekend trip to Fresno suddenly our new Lexus stopped working after a quick stop in Bakersfield. Josh was eager to send us a tow truck right away and was able to tow it to Lexus without any out of pocket cost. Furthermore his driver was happy to take us to Avis for a rental car to get us back home to our kids. Keep up the great service Payless Towing.
The dispatcher , I believe her name was Sunny, was very helpful, patient & resourceful! She was able to answer all my questions in a great timely manner & was very patient! I would definitely recommend Payless towing in the future!
I needed a tow and I'm so thankful I was able to speak with Rita. She was professional, knowledgeable, and very patient with me. She made a stressful situation so effortless for me. The driver came out in a timely manner and was friendly as well. If you ever need a tow, ask to speak to Rita!
I called Payless Towing and spoke to a lady named Sunny, she was so helpful and her hospitality was just phenomenal. I will definitely be referring friends and family to Payless Towing. The service was amazing.
April of this year I had been out clubbing on a Saturday night and wouldn't you know it, my car doesn't want to start. Tried jumping it, nope it still would not start. I wasn't about to leave it so I called 3 different towing services,Payless being the 3rd. The dispatcher I spoke to gave me a better price than the other 2 places I called and told me she can have a driver there in 20 min. Her name was Sunshine and true to her word, the driver was there in 20 min. Because of her service and the driver who did the towing, Just this June I had another car issue come up where again I needed a tow, and Payless was my first call and Sunshine was the Dispatcher who answered giving me a chance to Thank her for her service.
Needed a tow for my car and I’ve had problems with how tow company’s handled my car before so i tried Payless towing out and they sent out a driver named Julian. Julian by far has been the best driver i have Ever had experience with. He was sure to be cautious with my car and took it to where it needed to go with absolutely no problems at all ! Big thanks to Julian and Payless towing for the good experience and any time i need A tow , i know Exactly where to go !
Great towing service, highly recommend! Rita was very helpful. Very professional and knowledgeable. Was a pleasure dealing with her. Thanks again for turning my bad situation into a smooth headache free experience.
I really never leave a review unless I was not happy with a service. But this is not one of them kinda review. I was so very happy in the way I was treated by a very wonderful , beautiful lady named Clara. She went Above and Beyond , I wish that I could find more caring people like that wonderful lady .she was the sweetest . Let me just say Payless I hope you give that lady a Raise. You are so lucky to have her working in your business. She is one of a kind. And Payless thank you for giving me a piece of mind knowing my car was handled so Professionally. It's
very hard to put my very Expensive Bugatti, in the care of someone besides my self.
Thank you so much for Your professionalism. I would definitely recommend payless towing to anyone and if you use payless, be sure to ask for Clara. 🩷
I called stranded off the side of Weedpatch HWY on a weekend one night, after calling other shops and getting no help I finally found Payless and was pleasantly surprised by how sweet, thorough, and professional the dispatcher was. Sunshine made sure she had all my info correct so she could get a tow to me quickly. And quick it was, within 15 minutes my tow was there and in 30 minutes I was home. Thank you Sunshine and Payless for not leaving stranded at night. I'll feel safe in the future to call or refer my family and friends. Thank you again Sunshine. She really is the sweetest and most thorough dispatcher I've ever encountered!
Payless towing is above five stars! They always show up in a timely manner and their employees care. The dispatcher Sunny is concerned for your well-being, she’s kind and bubbly. Thanks Payless for getting me through an awful situation. I refer all my friends and family to Payless towing!
This tow service was great. I was stuck on a busy road and didn’t know how to handle the situation. The dispatcher made me feel better and told me to stand away from the vehicle for safety and she would get someone out to help immediately. Sunny made the experience better, they were fast and friendly and she actually cared.
Can't recommend Payless towing enough. Called in with something I needed and an employee named Juan was right on it and handled everything for me. He was very respectful and straight to the point. 10/10 service and I'll be recommending this place to all of my friends.
A gentlemen by the name of Russell gave me the best Towing service I've ever had! He was totally gentle and knew exactly how to treat my camaro carefully considering no other tow trucker driver has done it without nearly doing damage. I would recommend him to everyone!
When my daughter wrecked her car I called Payless Towing! They came in a timely manner and transported her car to its next destination. I highly recommend them!
Our company has had our vehicles towed by Payless. The service was top notch. The driver was professional and courteous, with a quick response time. Payless Towing has always been reliable, timely and a pleasure to work with. Great people. I would highly recommend any of their services.
The Payless towing team has been great over the years my family has used them. From the owner Josh willing to come out on the hot summer days when they’re over booked to give you a tow. To the office staff. Their dispatchers answers the phone quickly and has always had an exact ETA for a driver to be on site.
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