Been coming here for years to the parts department. Andres and Alan have been always wonderful to deal with and as long as you understand what part you're looking 10/10 you'll get exactly what you need. OEM is not cheap, however, for critical engine parts that need to last a long time this is the place to go.
Went there to purchase a vehicle and the staff were very friendly through out the whole process. Even explained the controls and features of the vehicle when taking the car on a drive after the purchase. Financing and sale of the vehicle moved very quickly and the staff was very helpful. The warranty of 20 years or 250k miles on the power train is very impressive. Pricing was good as well.
The customer experience in service and parts have gone down hill since the new department manager was changed. However, sales staff is amazing. It has been so inconvenient ordering parts because they are now closed on the weekends. It takes two trips across town to get parts they do not have is stock.
Employees are very professionals and helpful but parts are expensive. I started buying online for 1/4 their price and if I don't like the quality I just return it at no cost to me.
So un happy with the service here! I bought a vehicle for work purposes plus they sell me an extended warranty...now the car rattles a nasty metal against metal scratching noise when I turn it on and off .well I get here and the stupid car doesn t make that noise not to mention I use my car for traveling as my job consists of me seeing patients in their homes for care..they then tell me i have to leave my car here for 2 days are you kidding me!!!..the frustration.....and no car for use for working...what ever happen to the description in buying my extended warranty plus the use of a loaner car in instances like this... in this case.???????anything to make a fast buck....
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