This rating is based on customer reviews, inventory size, pricing, and service quality
LKQ Central California in Bakersfield, CA earns a mixed verdict: about average overall (63/100). Strengths noted: competitive pricing, wide inventory/OEM options with warranty, and a few standout, professional staff. But recurring issues loom—spotty customer service (hang‑ups, rude tone), wrong or late parts, high shipping and hard returns, long desk/pickup waits, and limited pre‑inspection. Yard flow is workable yet signage and entry fees frustrate some. Often has needed parts, though selection for older vehicles seems thin.
What clients say about LKQ Central California in Bakersfield (CA)
Very vey vey very baddddd customer service no stars! People are rude there and got hung up twice I hope the owner of this company checks his people ASAP!!!!!!
terrible store to buy auto parts.Today I went to inquire for a vehicle part, and they seem to be busy but talking and of course they don't like to be interrupted
Last year they sold me the wrong auto part, in conclusion they are very unprofessional and they should have open a bar or liquor store instead so everybody should gather for chatting.
Very bad experience non professional at all
Have requested a part online for my car, and guess what, they sent a wrong part and they charged too much for shipping like 180 in the same state. Return process very complicated you need to call or send an email to get a return authorization number and you need to stay at the phone for a while to get an answer. After returning I have requested the part another time this request took two weeks to be confirmed and shipped and at the end they sent wrong color and broken item. After that I called them and they simply asked for return to get refund. And till now no refund even for the first request. I don’t know if there is a worst than this!!!!
Everyone was courteous, only issue that I have is you pay at the front counter and then you have to drive around back to pick up your parts, there's no way you can inspect the parts before they let you go around back, I would like to inspect the part or parts that I'm purchasing before hand.
Amanda is my Customer service rep. She is the only one who I have talked to personally that has told me everything right. I give her 5 *****. Everyone else who helped me gave me false information. Please check with multiple people before making a final choice at this location.
My daughter delivery a part for exchange, it leak a little bit of oil on the counter one of the g cashier give my daughter a rag and tell her to clean it. I don't think that was professional I think that's part of the cashier's job
My number one choice of buying OEM parts for my fleet which comes with a great warranty. They also offer military discount which their support is greatly appreciated.
Service is horrible. they told me my part would be in on Friday And they lost my part so they had to reorder it and I will be in next week when I already had the core out and now I can't drive my car until the part comes in. by far my worst experience ever.
Asked for a part on the phone, guy immediately said he didn't have it. Pretty phenomenal to have your entire stock memorized...at least pretend to look it up. Jeez. Humor me.
Right of a shaddy business. They charge you a $3.00 admission fee to get in. On top of that an extra $2.00 to look at the newer cars. They say that they dont have a list of the cars but thats BS.
Website
