This rating is based on customer reviews, inventory size, pricing, and service quality
Based on recent reviews, Wallace Auto Repair & Towing in Mobile, AL earns 80/100. Many praise professionalism, quick response, transparent pricing, and strong repair quality. Complaints focus on poor workmanship, high charges, and frustration over holiday storage fees/policy, creating some inconsistency. Wait times are rarely flagged; customer service is often courteous and responsive. Little is said about inventory variety, yard organization, or ease of finding parts, so those aspects remain unclear. Overall, positives outweigh the concerns for most customers.
What clients say about Wallace Auto Repair & Towing in Mobile (AL)
Wallace towing and transmission have always been just that phone call to make. Professional at its best. Anytime I or my family have called, Mr Wallace was right there. Professionalism at its best.
Wallace was quick and transparent throughout the repair process. The price was competitive and the quality of work was exceptional. I can’t recommend this place enough!
Very disappointed with business ethics! My brother was in a life-threatening motorcycle crash the week of Christmas and Wallace Towing picked up the bike on Dec 22. We attempted to pick up the bike the next day on Dec 23 but they were closed Dec 23-26th. Now, the first day open since the crash, we are being charged every day he has been closed for Christmas vacation. Not only is our family in serious distress during Christmas, but to be charged for almost a week when the business-owner would not allow us to get the vehicle back is shoddy business ethics. Happy to pay if we had simply left the vehicle there, but that is not the case!
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