Pronto Wrecker Service JunkYard in Austin (TX)

Austin (TX)

Address:	830 Prairie Trail, Austin, TX, United States
Phone:	+1 512-836-8327
Services:	Auto wrecker
Methods of Payment:	Credit cards Debit cards Cash only
Website:	Website
Rating:	Based on 97 Reviews
ZIP Code:	78758
Open Hours:	Open 24 hours
Popular times:	Saturdays Mondays Tuesdays Wednesdays Thursdays Fridays Saturdays Sundays 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am

Or book our professional car removal services online!

Call us NOW

1-888-853-0481

24/7 Available

Free Towing and Same-Day Pick-Up Available

We Are Junk Car Buyers With Over 30 years in the Industry, Working Since 1992

Online Quote

Description

Since 1984, Pronto Wrecker Service has been the go-to auto repair shop in Austin, faithfully extending our top-notch auto wrecker and repair services to Williamson County, TX, Caldwell County, TX, and surrounding areas. With decades of experience under our belt, we specialize not only in swift and professional semi truck towing but also in heavy-duty towing, ensuring your vehicle is in the safest hands possible. Trust in Pronto Wrecker Service for speedy, reliable, and high-quality auto solutions. Reach out to us today for all your towing needs.

SAME DAY SERVICE AVAILABLE! Price Quote Guaranteed

Top Dollar Paid
for Your Vehicle!

Working time & Location

Friday		Open 24 hours
Monday		Open 24 hours
Sunday		Open 24 hours
Tuesday		Open 24 hours
Saturday		Open 24 hours
Thursday		Open 24 hours
Wednesday		Open 24 hours

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What clients say about Pronto Wrecker Service in Austin (TX)

DO NOT AND I MEAN DO NOT HIRE THIS COMPANY. We hired them to do a company call and they ended up charging us $24K for 10 hours of work. They lied about our AMEX declining to go through when they never ran it, held our tractor and trailer hostage for 4 days and forced us to pay cash before they would release it. Scammy business practices and the owner Thomas is extremely unprofessional and rude. We blacklisted from using them in Texas. There's a reason they are under 2 star rating in Google and Yelp. Stay away.

Nomar Maysonet

09/24/2024 19:32:59

Absolutely egregious company. I called to find out if my car had been towed and was told that I would have to call back in an hour because he was on his lunch. I simply wanted to know the address of the company and how much it would be. He hung up on me. I then googled the company and called a different number and the guy said that I had just called (I didn’t because it was a different number) and that he would text me the address. I tried to explain that I did not just call and I tried to give my number so he could text me. He hung up on me before I could do that. When I arrived he was helping another group of girls who was also trying to get her car back. He was extremely disrespectful to all of us. He commented “wow, so many of them, and none of them saw the (towing) signs. They must be blind bats”. My experience here is something I will never forget because of how atrocious the service was. It is absolutely disgusting that this man was so disrespectful. I wish I could give them 0 stars because this place does NOT deserve a 1 star.

Ashley Yap

03/29/2024 21:33:09

I want to express my disappointment and dissatisfaction with the recent service provided by Pronto Wrecker Service, concerning the repair of my vehicle, recently. Unfortunately, my experience with this company has been marred by multiple instances of misconduct, which I believe constitute a violation of my rights as a consumer. Firstly, I had already procured the necessary parts for the repair of my vehicle and obtained a quote from an alternative source prior to engaging Pronto Wrecker Service. Despite this, I was shocked to discover that the company attempted to overcharge me for the parts, disregarding the pre-existing arrangements I had made. This blatant attempt to exploit the situation for financial gain is unacceptable and reflects poorly on your company's commitment to fair and transparent pricing practices. Furthermore, I was deeply troubled to find that my vehicle was dismantled by your staff without my explicit consent or authorization. As a truck driver, my vehicle is not only essential for my personal transportation but also integral to my livelihood. Despite my explicit instructions to await approval from my company before commencing any work, your employees proceeded to disassemble my truck, leaving me stranded without transportation and exacerbating an already stressful situation. Moreover, the threat made by your staff to involve law enforcement without just cause is deeply concerning and borders on coercion. It is unacceptable for Pronto Wrecker Service to resort to intimidation tactics in order to pressure clients into acquiescing to unauthorized services or charges. Lastly, the attempted imposition of storage fees by your company without my consent further compounds the issue and demonstrates a lack of respect for customer rights and satisfaction.

Kydallyn Pratter

02/22/2024 05:20:54

We had truck mechanical problem and had to park a rental trailer in the Wal-Mart parking lot. It was at night using the trailer lights. It got towed by this company. When we left this rental trailer it was in perfect working order because we are paying to rent it and it wasn't damaged. We had 2 witness who worked with us who saw the trailer in its origin all working condition. We had to pick it up before midnight for $309.53 and when we went to pick it up at 1030pm the cotter pin on the bulldog hitch had been ripped off, chain and all. The trailer lock was still intact but twisted like they'd tried to remove it but couldn't. The wiring harness had been ripped, torn and the pigtail cut off making the trailer lights inoperable. The metal on the frame was twisted and the front left tire was flat. When I told the driver there was damage on the trailer and we couldn't drive it home in the dark he told me to "shut up and just get this trailer out of here" in front of my 70 year old dad. On top of everything, they obviously dropped the trailer off the wrecker and bent the leg of the stand you use to jack it up and didn't even bother to park it with a stand. I'm a disabled veteran and my dad is 70 years old and he's acting like we're supposed to pick up a fully loaded trailer with our hands to connect it to my truck. Then, when I'm walking in the street to move my truck he drives extremely close to me without any regard for my disability. When I called today to complain to a manager or owner, someone named Thomas is rude and tells me hurry up I have other calls to take an d hung up on me. Total disregard for damages done and said they're not responsible even though we have eye witnesses that can verify the condition of the rental trailer when it was parked. When I called back I got voicemail and left a message stating I just wanted them to replace the wiring harness and pigtail for $20 even though they damaged the frame, flattened a tire and ripped off the cotter pin. I also told them I would sue them for damages so they call me back to argue the trailer was already damaged and that I deserved to be told to "shut up" because I started it. So someone paying $300+ to recover a rental trailer doesn't have a right to complain or tell their company they caused damages to someone else's property? I didn't curse or use foul language or yell. They are rude, unprofessional, negligent and liars. I was not a customer because I chose to use them but unfortunately because I parked in a wrong spot due to a vehicle emergency. Do NOT choose this company because their business practices are horrible, their customer service is horrendous and you won't be reimbursed for any damages during transit. Being parked in the wrong spot doesn't entitle ANY COMPANY to damage your property or be verbally abusive. If this is how you treat disabled veterans and senior citizens you deserve to go out of business. Unfortunately, evil businesses like yours continue to thrive. Good luck with that because karma still has a way of coming back to you.

Vonn Anderwald

08/14/2019 21:58:48

I was in a wreck, (Saturday) and APD had my car towed by pronto towing, and i was not given the option to use my own towing service. My mother-in-law called the next day (Sunday) to let them know she's coming to get my car, and was told that he wasn't available until Monday! When it clearly says on their sign they are open "24 hrs a day to release your vehicle". Monday comes and my mother-in-law went up there to get my car. They couldnt release it to her since she is not the owner of the vehicle and was told they had put my car inside the work shop to be worked on, and started to take apart my car without my consent or notification! They then decided to move my vehicle AGAIN with out my permission into a storage because i did not want to pay the workshop fee even though they had no business touching my car in the first place! These people are extremely rude and has no type of customer service. They dont care about you nor your vehicle. Only your MONEY. So I go up there later that day to get my car and ready to pay but i had to give an hour notice. I waited almost 2 hours at the facility and finally a lady came from across the street asking if i had a report? I told her no. That i was in a car accident, and it was towed here, and i have a towing company coming out to pick it up. She then asked me is the car drivable! (If it was drivable it wouldnt of been in there in the first place!) I said no and then she said well its gonna cost ANOTHER towing fee to bring it out side their gate!! So me already annoyed and just want to go home ask how much is the towing fee to bring it right out side the gate? She doesnt know how much but yet telling me i got to pay more fees and she has to make a call to find out! Then she asks who is going to pick it up after its outside the gate? I told her i had another tow truck coming now and she tells me "oh you have to use one of our towing services"! She then makes the call and tells me he said he cant do it anyway tonight because its "Too much of a hassle to bring it outside the gate", and if i wanted it out tonight "they will tow it to the place i need it to go to". If not i would have to come back tomorrow!!! They make up rules to keep your car to try to rack up more fees!! They are straight trying to rob people!!!! The lady said they cant leave cars out side the gate anyway because its a "Liability" even though they got dozens of cars outside their gate! I leave come back the next day (Tuesday Now!) and finally got my car the hell out of there. These people have no kind of heart taking advantage of people and their vehicles. APD needs to remove them from the highway department list!!! Shame on APD for letting this man Thomas (owner) get away with this! APD says they have a list that they rotate towing companys when car accidents happen, but i dont know if they are aware of this man owning two companys all in the same building with two different names. "Pronto towing" and "Alberts towing". Beware of these two towing companys!! Highway department should look into these two companys! And really should of been aware of it with all the bad ratings and reviews!

Priscilla

07/26/2018 05:38:49