This rating is based on customer reviews, inventory size, pricing, and service quality
Reviewers paint Big Rig Salvage in Florence, SC as overwhelmingly positive, operating more like a top-tier towing/HD service than a classic yard: 98/100. Strengths include very professional staff, fast response, clear communication, and fair fees. Customers report quick arrivals and safe, competent work. Weak spots: little insight on inventory variety, yard organization, or parts lookup; one mid-rated review says this isn’t a salvage yard, offers new 18‑wheeler parts, and couldn’t help without a connected trailer. Overall excellent service, but parts shoppers should call first.
I can only rate based on limited customer service experience.
I needed a semi to back my trailer in a dock.
I called about 0630 on Sunday morning. Didn't expect an answer that early just wanted number in phone for later.
I think an answering service picked up (not sure) and then she forwarded me to the business.
The guy was pleasant. Told I might need him later around 0900 to back my trailer into a dock because the landing gear was stuck on the ground.
He said no problem. 3 hour min. Told him I would call back and let him knw for sure.
I manually lifted the trailer with leveling valve when it stopped raining about 0900 so i didnt need the service.
I called back just in case they were waiting on my call. The guy was still pleasant and not bothered at all.
While this might seem to be nothing significant. I promise you I wouldn't take the time to review my experience if I wasn't impressed or disappointed.
Average doesn't warrant much attention.
This place will definitely get a call from me if I need them in the future.
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