O'Reilly Auto Parts in
Florence (SC)

Had everything I needed

?

Always friendly people and service is fantastic

Disappointment would be my impression of this location. I've worked for a competitor to this company in college for 3 years and helped a number of customers in the same situation I was in. The associate behind the counter was unwilling to help me find a belt that fit my 2004 Jeep Wrangler with a unique belt length situation. After first trying to fit a smaller belt and returning it the associate turned me away to avoid me trying to find longer one that fit. I ended up going to another O'Reilly's location where the staff were very helpful and I was able to find a belt that got me back on the road. It's a shame I wasn't able to do business at this location due to laziness of one employee but the good news is that not all locations are like this. Attached a picture of the belt that I was unable to purchase at this store.

One of the employees actually crawled on the ground next to my car in the parking lot to ensure I was renting the right rental tool (for free). This place is outstanding. Also, their prices are cheaper than Amazon Prime, and the parts are better quality.

Terrible customer service. Walked inside and the employees didn't even look up to say anything.. Went to the counter and the employees both in their phone, the employee who helped me just looked up at me waiting for me to say what I needed without saying how may I help you or anything. After buying a gas cap I asked a simple question. Can I attach the cord from the old gas cap to the new one? he didn't even know the answer, or wanted to help.

Great people, great service

Clean store. Nice people reasonable prices.

Horrible customer service. Would rather sit around talking to each other.

Love the customer service. Definitely top tier.

Was told to bring in for a replacement for their mistake and then charged, given a different brand and lost my lifetime warranty on part and they would nit make it right

I've had better experience here,

Always friendly service. If they don't have what your looking for in store, they typically get it in within 2 days

James and Brianna and the staff on shift did an awesome job they all need a raise or an reward best service I ever had

I love coming to O’Reillys they give exceptional service they go out and beyond their customer service to make sure their customers are happy not only are they a customer service but they turn into mechanics I love them

Was in and out quickly. Associate was helpful.

Very good prices good staff

Very helpful staff, easy returns

Good employees, also know there parts

Had everything I was looking for, and for a good price.

Stopped at O'reilly's for oil for my car. They helped me with what type I needed and put it in the car for me. They were very knowledgeable of the different oil types.

Love love this place! Always helpful and ready to help you with your auto needs. Doesn't matter which store you visit, you get the same great treatment!

Clean well stocked a d great service. My new goto autoparts store.

Fantastic. The lady there was super nice. Sorry I didnt get her name

Always a good quick in and out usually have what you need

Great customer service!

Just a heads up but your light pole beside your building has been knocked down and some type of alarm is beeping. Myself I'm just taking a nap here. Pls check your cameras as well. Stay safe