This rating is based on customer reviews, inventory size, pricing, and service quality
In Florence, SC, Jiffy Lube earns a strong but not flawless reputation: Overall 90/100. Most reviews praise professional, courteous staff, clear pricing, no-pressure explanations, and fast turnarounds (often 10–25 minutes). Customers note thorough checks, help with lights, brakes, and oil service, plus staying in the car and friendly teamwork. Complaints center on upsell or quality concerns (missed fluid checks, pressure during inspections, one alleged oil mishandling, warning light after visit). Little to no info on inventory variety, yard organization, or ease of finding parts.
What clients say about Jiffy Lube in Florence (SC)
The employees were respectful, courteous and very efficient. Low ratings on Yelp for this location on Irby and the one on W Evans isn’t justified after my experiences. I’ve been multiple times with all my vehicles and besides the price being cheaper if I did it myself. It’s not bad and I’ve never had a bad experience. Can’t always trust yelp
They took the oil out of my car and put it back in. I guess the guy didn’t know I heard him say” we going to drain that oil and put it back in.”But yet they charge me for an oil service. I will NEVER go there again!
The oil change service is not complete if ALL fluids can not be checked. However, you will be charged like it was checked. If you don't look and ask you will not be told about it either. Its time to find somewhere else to go.
The customer service was great. The technician explained everything very thoroughly to me, but he didn't try to sell me anything I didn't need or could wait to do at a later time. I really liked that!!!
Great customer service! They inform me of services I needed and other services they provided with the cost. I always appreciate information. I love the fact that they did not try to push anything on me that I couldn't afford or want. Everything was done in a timely manner. I will be back.
Autozone referred me to Jiffy Lube to replace a headlight. They were professional and courteous. This was my first time there, but after this wonderful experience, we will be back!
Everyone was very professional and friendly. I went to get my oil and tires checked before I got on the road for my trip. It took less than 15 minutes and I was on the road. There was no fee. Thank you, Jiffy Lube
I had a great experience at Jiffy Lube! The staff was friendly, professional, and got me in and out quickly without trying to upsell unnecessary services. They explained everything clearly, checked over my car thoroughly, and made sure I was comfortable while I waited. The service was fast, efficient, and affordable. I really appreciate the honesty and care they put into their work. I’ll definitely be coming back for my next oil change and would recommend Jiffy Lube to anyone looking for reliable car care!
Warning Alert!!!!!
Do Not Take your car here.
The service rep tried to get me to buy extra items.
Told me I had a leak
Left there and my check engine light came on.
The worst customer service and the manager didn’t acted like ohhh well.
I was told not take it my car here but I took it anyway.
My first visit to this type of business and I was impressed! I stayed in my vehicle during the oil change. The workers function as a team and communicate well during the servicing of your vehicle. Jiffy Lube checked more than just my oil and I was pleased with the service. Yes, they do try to "upsell" you but they are doing their job and making you aware of any issues that you may have with your vehicle. If you don't want what they are trying to sell, just tell them that and they proceed. I will return to this location!! I was in & out in about 25 minutes including registering for the service and paying.
Everyone was so professional, yet fast. They were not pushy when I did not want to replace my air filter and instead gave the recommended time frame that I come back and explained why it is important to do so. We will be back! :)
Ryan the mechanic who assisted me was a true professional. He made me aware of areas of my truck that needed attention and dissuaded my worries about things I thought might be a problem. Great team at that store all around.
The Jiffy Lube team did a great job replacing the rear brake pads and changing the oil on my car. They were all very nice and I was happy with the results. My car was clean and I was on my way home soon.
I am thankful I have a place like Jiffy Lube to take good care of my automobile. I have seen them go the extra mile to help me understand what I need to do to keep from having to trade my car. It has more than two hundred thousand miles on it and I don't want to have to get used to a new one with so many bells and whistles. I never have had to wait more than 5 or 10 minutes for service. Keep these young people employed as they are professionals.
I had a very nice experience at Jiffy Lube. As soon as I pulled into parking lot, I was greeted by one of the employees. I was not pressured into choosing the highest price point oil change. Was simply asked what type of oil would I like to use. My car was brought right into the bay. The guys there did an inspection of car, changed oil, and had me ready to go in around 15 or so minutes. I would definitely recommend this Jiffy Lube.
I went to get my oil changed in my Sprinter last week and received great service. Andre was filling in from another store. He was funny, knowledgeable, and he saved me a few bucks also. I will probably be getting the fleet account soon based on his recommendation.
Been twice to this location, both times were very professional, done in a timely manner, and they are very clear on what price you are paying! If you happen to get Cedric G. working on your car, know you are in good hands! He walked me through all concerns and receipt
Had a great experience with Harley and his technical team! I was in and out in 30 minutes with multiple items addressed in a low pressure sales environment! Kind and courteous team and I will definitely be using them in the future!
Quick and easy. Had my oil changed and an inspection done on my car. Was given a price before they did and the price stayed the same at checkout.
They didn’t try to sell me anything else and they were all friendly. Will be using them again.
Their team is very patient and professional technicians. The good service attitude allows me to enjoy the service here for a long time. I will recommend friends around to get to know. consume
Every time, I get service that far exceeds anywhere else I have been to service my car. All of the employees are helpful and welcoming and treat me so kindly. Being a 50+ single woman, I love knowing that I have a place to take my car that no one will take advantage of me about what is going on with my vehicle. They never ask me to replace anything that doesn't sincerely need to be replaced. Thank you to all of the kind gentlemen at this location!
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