BJ's Wholesale Club in
East Ithaca (NY)

It feels like Costco, but it isn't. Slimmer product selection, weird brands. Best deal is the gas prices.

When i signed up for the premium BJs membership there was a promo where if you spend $150 you get $50 back. I spent the $150 (technically more) and when i followed up they said i didnt sign up with the correct link... which feels like false advertising because they sent me emails about this even after signing up. Also i hate that beeping robot that follows me around the store, i wish that thing would stop.

BJs just isn’t a deal anymore. A few years back, buying bulk often meant lower price overall. I’ve done the math - for most items, BJs just doesn’t offer discounts vs Aldi and Walmart. And even if there is a slight discount for some items, you end up spending money on produce or meats that go bad wayyy before the expiration or sell-by date. Meat section has especially gone downhill, I opened a corned beef roast a week before the sell-by date and it was rancid, not the first time either. Staff and service in this location had always been good. But if you’re looking to actually save money, BJs just doesn’t serve this function anymore

I bought a TV on September 26th for $752. BJS promised me 40 gallons of gas for 1 cent. They said I could have it for a month. This is a complete scam. On September 29th, I filled up 6 gallons for 6 cents. On October 4th, I went to BJS again to fill up. Gas was $3.77 a gallon. I asked the manager, Mark, why, and he said they only fill up once. I don't understand how they can fill up 40 gallons at once. Even though they initially told me I had a month. The sign says one thing, but in reality, it's a scam.

••••••Update••••• After several emails and phone calls I finally got a response from management. The tires had a 45 day satisfaction guarantee and I was able to return the original set and have a different brand installed. I changed my rating from 1 to 3 stars because they finally did something to address the issues I was experiencing. The tire center at this location is nothing short of a joke. Shop is way understaffed and under tooled- they couldn't properly air up my tires after installation. Now I am having issue with tire balance and vibration. I have left several voice mails in an attempt to contact someone which remain unanswered. I cannot endorse using this location for any of your tire needs. (Ithaca, NY)

I hope management can identify they need more support up front checking customers out. There was one worker with a huge line of customers struggling while I saw multiple managers on their phones walking around. Please read the room and support your employees.

Horrible customer service. I called About a pending order that was delayed over 2hrs store manager was very rude and unhelpful. Never again using their online services.

I am a disabled handicapped individual that had to have the NY state police come to BJ's Ithaca yesterday to file report of the on the job BJ's janitor for physically inappropriately touching me as I tried to leave the store. I only have use of my one arm and the sexual offending janitor took advantage of this and the female door attendant who also works at PetSmart had seen the whole offense and then lied about it after that she didn't.Dangerous place to shop with sexually and physically inappropriate workers. Do not take kids or family members to this store. Danger

Went to the deli on a Sunday at 1:27 to get an order filled. The sign said the deli closes at 2. Heather came out and said she was leaving and couldn’t fill our order. When we asked about the sign and the deli being open till 2 she said no that she didn’t know why that sign was out .. her manager put it there. I asked to talk to her manager and she said she didn’t know where she was. Didn’t even offer to help locate the manager. When we complained at the service counter someone took us back to the deli and the girl Heather threw a fit and started to cry. The woman (whose name I missed getting) who took me back to the deli was wonderful and was going to try and find someone to help me but after the scene Heather threw I wanted out of the store. I pay to shop here that is not the customer service I expect from Heather.

We are always coming in for school lunch snacks or diapers. Today, Joe, one of the managers went above and beyond to make sure that we were safe and ok after a really scary situation with a distracted driver in the parking lot. Thank you again Joe!! We will definitely be back!

Thank you so much, Joe! I have had no problems with the store ever Let me begin there! Especially since Joe has taken over! I had purchased something a while back he was able to find it in the computer and help me with an amazing resolution! Thank you so much again

Absolutely horrible. What kind of store allows themselves to run out of bags? Never order pickup from this place or youll find yourself being handed a cart full of items with zero bags and absolutely no help from the staff. AVOID AT ALL COSTS!!

The deli is an absolute disappointment. Service is fine enough when you order in store, but there is often no associate at the counter, leaving you waiting for 10+ minutes before eventually giving up and grabbing something pre sliced. However, when you place an order through the advertised deli preorder system; your meat will NEVER be cut to the selected thickness (unless you want standard), your order is often not ready when you arrive 30+ minutes later as instructed, and there is no system to collect your order without speaking to a deli associate, who is often busy or completely absent. Most recently, I arrived at 1:30pm on Sunday to pickup a deli order that I had ordered around 9:45 that morning. I placed my order early so that it would actually be ready when I arrived. When I arrived to the deli counter, there was no associate in sight. The rotisserie employee looked at me a few times but did not address me. After about 5 minutes, and manager from a different department noticed me and was able to collect my order for me. When I got home with my order, I opened my turkey to discover that it was finally cut to the right thickness (the first time in WEEKS), but it WAS THE WRONG MEAT. I am so unbelievably disappointed in the service I receive at the deli and it seems to only be getting worse.

I love how you guys have a robot that goes up and down the aisles yelling "woo woo" every few seconds that you can hear across the store. That is just lovely shopping ambience right there. Back to the drawing board I say. This one is a failure.

They made me the cutest cake for my son at the bakery! The cake itself is so moist and delicious too, with frosting people actually eat. Give them a call for your next birthday!

Do not buy meat from the ithaca location! 3 times Now in the last couple of weeks, I've purchased a Jimmy Dean Breakfast sausage log and got it home only to open it and find it's rotten. The meat is brown and smells like death. I told one of the managers, who was totally disinterested, and they dont seem to care about it. One day they nearly sold me undercooked rotisserie chickens.Thankfully they caught me before I left and took them back. I've also heard they are having employee problems in the meat dept. So I highly recommend avoiding it! Do better BJ's Ithaca!

Good side: You can find most of daily goods here. It has a tire center and gas station with the lowest price in the area. Never crowed. Bad side: There are limited choices and discounts compared to Costco. And specific to this location, many items are not always available. Some items marked on sell never found in this location. The listed price does not match the charges at the check out occasionally. There are very limited number of recycle machines and they are not working most of the time. It really drove me crazy so many times when I tried to recycle the bottles and cans but had to bring them back home again and again.

Bought a zx fleece pt for $26.99 It was so tight in the forearms I started to loose feeling in my hands. I am a normal sized person and never had this problem before. After giving them the receipt and dealing with customer service they finally gave me a credit for $14.64. nothing on my 7 item receipt even matched that price. I will never buy clothes from here again.

I have been shopping at BJ’s since they opened the store, and up until today it has always been a fine experience. I put a deli order in on the app one hour before I was in the store, got to the store, the deli meat was not in the case so I stood in line and after the four people in front of me were served, I told the man I had ordered stuff through the app and it wasn’t in the area it usually is, to which he replied in a mumbling manner ”Gonna be a long time before you get that.” What the heck BJ’s? Seriously!? I told them cancel my order. When you pay over a hundred dollars a year for a membership, I would hope that would come with a little more common courtesy. And being “short staffed” is no excuse when there are always people sitting on their butt serving samples, when they could be utilized in a more efficient manner like taking care of customer orders. Also their produce section was terrible. Half rotted fruit and vegetables. No thanks, I’ll take my business elsewhere.

It (the store) was good...as a member, it would be nice if the gas prices were a little lower. Cheaper at Mirabito up the road with their card. Also, I use the scan as you go app and pay on my phone and then check out. Out the door I have had the "checker" scan my phone than start scanning items. It's been all the items, a couple and we were heading towards all today and I asked "why does it sometimes make you scan all or only a few" as the line behind me continues to grow. The reply? "I don't know". That's your job, no? To know the answer to that question? Anywho - wasting mine and others time. You either should have the app and trust me or don't have the app at all, just my opinion.

Always a lot of good merchandise at reasonable prices. Very good prices on propane and gasoline for cars. Tire and repair shop has great offers on tires , rotation and exchanging winter summer tires if you buy them there. Nice vegetables and meat in the grocery department. Great prices on laptops also.

Glad that I joined BJs. The best gas prices in town, a good selection of produce and pre-made meals, and fair prices all around. I'll note that the store can be sparsely staffed at times so you'll probably need to self-checkout each time you go. Not a big deal, in my opinion.

Loving BJs both in store and in person for shopping and groceries. Employees at the Ithaca location are very friendly and the customer service is exceptional. I had some issues with a receipt (after getting back home) and called them. The employee that picked up was very quick in transferring my call to their manager and the manager made sure to note everything down for when I would go back in store to resolve the issue. I have also shopped when they were just filling up the shelves and an employee made sure that I had what I needed. They take time to answer your questions when you shop! Thank you for the great customer service !

Place is huge but easily manageable to find what you need. Love the new coupon program. As you just look what is available and you "clip" which ones you want and they automatically get deducted from your bill. Staff us always helpful and friendly. I do miss those huge bags of popcorn you use to sell. Also wish you would start carrying Dr. Pepper in cans.

This BJ's is a very nice, well kept location. The staff are always very warm and welcoming and willing to help. They always pay attention and bring up additional staff at the registers if it even begins to get backed up. I've never had a bad shopping experience at this location.

Excellent experience. Good for buying in bulk, particularly for food items. Significant competition from Amazon on other fronts. Discounts on gas vary, but usually less than other gas stations. Customer service is great. Never a problem so far, and the free food samples are the bonus on any Friday night or Saturday shopping trip.

Free samples are always a plus here. Members get decent gas prices. The ability to buy some things in bulk is somewhat limited to packaged/processed goods. You can't buy meats, produce, bakery items in bulk like you could at Maine's before it closed. Some prices are better and some are the same as any other store. Savvy shoppers will have no issues identifying the items.