What clients say about Automotive Consultants in East Ithaca (NY)
You are better off buying off of Marketplace or Craigslist. You get yhe same problems without the mark up for being a dealer that is only accountable for a very limited time.
Could not ask for better people to work with. Bill and Jeff will take care of you from start to finish. I couldn’t imagine buying a car without them. I’d give them 10 stars if I could.
They're honest people,very helpful,and professional.I was able to get a reliable vehicle at a decent price,and they walked me through the entire process while going over and beyond.I definitely recommend this place if you're on a budget,but are in need of reliable transportation.
We bought cars for several decades through Bill at Automotive Consultants, and we always got terrific help and deals. When we relocated to California the distance became too great, so we were no longer able to do that. BUT - fast forward to now, and when I needed advice in picking a hybrid SUV (my first hybrid), I decided to call Bill for input. He was terrific - he looked at the offers we were getting out here, told me which models were the best and most reliable, and made a call and arranged a sales-pressure-free appointment with a dealer near me that led to my most recent new car purchase. You will not find a better, more honest, or more helpful automotive consultant (hence the name) anywhere! Two thumbs up (and five stars)...!
I went in there based off a car in their website was straight up told that the cars on the websites not there and don't bother looking cuz none of them are there. So they use their website to bait people to come in pretty much
First time I shopped for a car without my son but I gave it a try because the representative, Mr Card, came highly recommended by 2 friends. He has such a knowledge of cars that he can find exactly what you are looking for at a much better price than I would have obtained from a dealer with no pressure at all to make the sale. He is so customer oriented, goes above the normal sale to be sure you are pleased with your purchase. I highly recommend him and will use only him should I need to purchase another car. Would gladly give him 10 stars if I could.
These guys are incredible! They helped me get my car sold within an hour of our first phone call, and for a wonderfully fair offer! I am still in shock at how fair, easy, and low stress they made this whole thing for us. I understand now why they are in a class by themselves in reputation. I will never bother to go anywhere else for my car searches. Jeff and Bill not only know what they are doing but more importantly, they do it with honesty and genuine integrity.
Tracy Carpenter
had a great experience with bill and jeff bought a legacy from them about a year ago now and have had zero problems with it i very much appreciate the honesty they provide with their vehicles on the lot and pricing is the best you’ll find never will they try to push you into something you don’t want just want to get you into what will make you happy and be reliable for what you need it to do. great people and great business
I had a great experience with Bill, very transparent and honest very much appreciate he knows the story on every car he sells so he and you know it's something reliable as well as he's extremely fair with pricing got a 2017 nissan frontier sv crew cab with only 30,000 miles for 20,000 won't find a better deal out there. Great guy with a great business
Bill and Jeff at Automotive Consultants are the best! I recently found myself in need of a vehicle that will tow my small travel trailer across the country safely and reliably and stopped in and talked to Bill about my needs and he went out of his way to get me into the perfect vehicle for me. He even let me change my mind on which vehicle I wanted after I had made a commitment to buying a truck when my dream vehicle appeared. He provided me with a well maintained, immaculate vehicle at a fair price and made sure it was safe and sound by having new brakes installed at no extra chrage to me. I now feel that I will be safe and comfortable as I wander about the country in my new to me Jeep Grand Cherokee. Bill and Jeff both went out of their way and were very patient while waiting for my loan to come through and connected me with Jamie at Warren Insurance who was also very accommodating and understanding. In some ways, it feels like Ithaca has been changing alot, but these guys make it feel like the small town community that attracted me and enticed me to come here 45 years ago still exists here. Thank you for making me so comfortable and for your understanding and honesty and your willingness to go out of your way to make sure I have a safe journey forward! I dont give five star reviews often, but you guys deserve it!
I bought my vehicle from them a few years ago and ever since I had problems with it. At first it was electrical which was fixed under warranty. Over the years I had it I spent more money than what it was worth. Within a year I had transmission problems until it finally gave out on year 3.
Very pleasant experience, and love our new vehicle! I've been driving it around for half a year now and no issues at all, very excellent service.
Bill was very kind and got straight to the point. No frills, no up-selling, just pure honesty and that's what I call good business! Would definitely purchase another vehicle again from this establishment.
We worked with Jeff on a Toyota Prius that just came in, and couldn't be happier with his customer service. He went above and beyond to make sure the car was ready for us to check out since we were coming from the Rochester area. The price and quality of the vehicle were both very good, and appreciate the honesty we found here. We didn't end up purchasing due to a private circumstance, but I would absolutely recommend and use Automotive Consultants in the future. Thanks guys!
Bill and Jeff are really great to work with. My friend told me to go there and I was not disappointed. They had the exact car I had been searching for and at a fair price, it was inline with what I had researched. They were friendly, helpful, and made sure everything was inspected before turning the keys over to me. After my test drive I noted a concern with the brakes. Bill had them inspected and were replaced! Bill was super patient while I sorted out banking and loan issues. He even helped me find the right people to work with for the loan and let me know if there are ever any issues with the car I should come straight to him for help. Buying a car from Bill really emphasizes the power of local relationships and the importance of community. I will definitely send people your way!
I bought a 2017 Audi Q3 from Bill and it was one of the best experiences I’ve ever had. It was the first time I met him and it felt like I’ve known him forever. He was more than willing to work with me for a final price and made sure the car was exactly for me. They took very good care of me and made sure my monthly payments were affordable. I highly recommend checking these guys out! Great people down there!
We recently bought a car through Bill Card at Automotive Consultants in Ithaca. I have never felt so taken care of in a car buying experience! Every step of the way, we felt very confident that we were getting the best deal and the best customer service. We learned so much about the car buying process, which was very helpful especially during these uncertain times when every industry is affected by Covid. It's a priority of his to get his customers a quality, reliable car, and he makes sure of that. We knew we weren't going to get the run around, or risk buying something that wasn't as reliable as it appeared. Bill is an excellent communicator and made us feel like we were his only clients. He made the whole process very smooth and easy, while getting us exactly what we were looking for.
I highly recommend Bill Card and Automotive Consultants for your next car purchase! They will take care of you like you are family - which is a really great way to buy a car :)
Bill and Jeff are possibly the only honest car salesmen out there. Bill helped me find the right car and make an informed decision, even though I ended up opting for a lease. He is genuinely helpful and enjoys guiding buyers towards smart decisions, rather than pushing them into a sale. He clearly prioritizes building customer relationships. His desk is usually a mess, but don't let that fool you... his cars and his intentions are spotless. I highly recommend you give him a call.
Thank you bill. Maybe we can do business again but I'm never buying a vehicle with high mileage again. I drive way 2 much for all that. I know you do what you can to help.
The people were great and they worked with me while I was waiting for my bank to approve my loan, but everything that they said they would address before I purchased the truck they didn’t do or didn’t do properly.
First problem - the tire pressure sensor. The light for the tire pressure was on when I test drove it. When I said something about it they said that they would fix it. They told me that they replaced the bad sensor, but the light came back on an hour after leaving the dealership. I have checked the pressure in my tires numerous times, it is right, they didn’t replace a sensor.
Second problem - the car pulling to the right. Also when I test drove it I told them the the truck pulled to the right rather bad. They said they would get an alignment done and it seemed fine for a day, but it wasn’t. So if they did an alignment it wasn’t done well, either that or if they noticed that it was another problem causing the pull to the right they ignored it.
Third problem - Apparently there was a new fuel pump put in the truck before I bought it. I cannot remember if they told me that this was done while I was purchasing the truck, but 11 days after I drove off the lot my truck broke down on the side of the road. I had to use my AAA miles to get it towed to the shop they get their repairs done at (Kuntry Kustoms - Ithaca). I was told that when they replaced the fuel pump that they broke a clip on a fuel line which caused my fuel line to pop off and thus why my truck broke down. So the place that they take their vehicles to for repairs don’t even properly repair things.
Fourth problem - Before purchasing my vehicle I was told that they do a 50 (or whatever number) point inspection on the vehicle to make sure everything is running okay. Well come the winter I had to put the heat on, my truck was blowing cold air when it sat (to warm up, at a stop sign or light) or if you had the heat up too high and you weren’t going fast enough. Turns out my truck was so low on coolant it wouldn’t heat my truck unless it was in motion. There was enough coolant so the gauge in the truck showed that the truck wasn’t overheating, but there wasn’t enough to heat my truck. I would have assumed that checking the coolant levels in the truck would be apart of their point inspection. If it is, they didn’t look very well.
Fifth problem - my Cabin air filter. The door to the filter was missing a screw and the filter itself was so dirty that it was causing the heat (when there was heat) to barley blow out of the vents. Clearly didnt’ take a good look at this during their 50 or whatever point check.
All in all I am incredibly disappointed with the number of problems that I have had with my truck not even 2 months after purchasing the vehicle. I will never purchase a vehicle from Automotive Consultants again and I definitely will never be reaching out to Kuntry Kustoms to work on my vehicle. Automotive Consultants should think about finding a different shop because clearly they are part of the problem as well.
Bought a battery from Battery Warehouse which this guy owns exactly 1 year ago. Special order battery that I paid for with a credit card. Spent $260 on the battery, sent my wife down to pick it up when it came in, and he gave her no paperwork or receipt for the battery. Now a year later, the battery is bad and he says too bad, you don't have a receipt. Claims he never,ever,ever, would forget to give the receipt to a customer. I have the credit card statement of when I bought it and how much I paid for it. Do you think this guy would offer to do anything extra to maybe look through his files to help a customer out? No way!....All I got was "I can't do anything without a Battery Warehouse receipt." YOU NEVER GAVE US ONE! Terrible customer service, didn't offer to help in any way, shape or form. If I could give 0 stars I would!
Huh, as you were walking out of automotive consultants on Saturday, you told me you owned the shack you sell batteries out of too. Must be I didn't hear you correctly. My apologies
I had a great experience with Bill. I got the car I was looking for at a fair price. I’m still happy about it months later. I even got set up with a good mechanic for maintenance needs!
My family bought a couple cars through them over the years and from what we could tell, always got the best price possible and worked with the owner, Bill Card himself at all steps of the transaction to make sure everything went smoothly from start to finish. The internet has probably since changed the car business dramatically, but it doesn't change the integrity Mr. Card has (in a business that has a reputation of being shady, however deserved or undeserved) nor how hard he works for his clientele to get the exact kind of car they need at the best price possible. Hard to imagine buying anywhere else and an asset to the community.
I have no clue what that other guy is talking about. I just purchased a car there and got the utmost top notch service. They would not let me purchase the vehicle until they made sure I looked it over thoroughly. If you want a dealer that will make sure you get the best service possible, come to these guys. They care about the customer.
Beware they might scam you. I bought a used car from them. The steering creaked everytime you turned it so they said come back to pick it up in a week after they have replaced the front ball joints. When I came to buy the car a week later they said they had replaced the front joints but the steering might still creak until the grease sets in. I thought they must have replaced the joints if they said so. They hadn't. When I went back, the people who sold it to me weren't there. The owner very angrily said he couldn't do anything about it, "it's not something I can throw a hundred dollars at to make the kid happy". They tricked me, and they might trick you, so be careful, and if possible avoid them entirely.
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