NAPA Auto Parts - Bramer Auto Supply in
Traverse City (MI)

Purchased a Car battery from them a year and a half ago and could Not find the receipt. Employee told me "if we did our job we taped them to the side of the battery" It's not there. He continued to test the battery with his cheap junk battery tester and it said it was OK yet both of my expensive mechanic grade SnapOn testers say replace battery. Do not ever buy any parts or come in here for advice because they have no clue what the hell they're doing

Best place in town to get quality parts. The staff is very friendly.

The clerk was helpful, and found the topper gate lift I needed. It was a bit more than I had expected, but I got what I needed!

It's like Thirlby's, but the employees aren't going to take their pent up mid-life crisis energy out on you. Very kind and professional.

Love bramers auto, they have always had the parts I needed on hand for my vehicles. Their prices are as good as some online parts store or better

Post COVID, some of the worst parts. Four parts that should have lasted 8-10 years failed in two years. Very costly and time consuming. Do not recommend their parts.

Well I used to have good service for over 6 years I've been going there for everything I needed for all my business equipment and personal I had purchased their 3-year warranty battery 18 months ago going to get it replaced and they wanted to prorate it and charge me an additional $100 the battery are ready was almost $400 it was the only battery with a 3-year warranty from them that's why I got it well now they don't want to cover underneath the warranty and I highly do not recommend you will have nothing but Hassle and be disappointed

Young man came out and fit all 3 window wipers on my BMW X1 because I expressed some concern on my ability to do so......he went above and beyond! Great service, I will be back!

Always had good experiences with NAPA stores. These guys like their jobs and show it. Fast accurate service in a busy store. Appreciate them always.

Always extremely helpful at the front desk and they have helped a few times putting wiperblades lol it can be tricky.

great staff. very friendly and knowledgeable. always top notch parts!

Everything we were looking for super helpful friendly staff! Recommend to everyone

John and Randy went above and beyond! I was in a bind and had to have my car done almost immediately. I explained my situation and they just said bring the car in and we will get you taken care of.THEN, They even checked the warranty on my battery and found out I still had one that I was unaware of! Recommended me to an auto parts store and they immediately took care of me. I can't say enough about the service here. I'm just so grateful.

Recently stopped in for assistance with my vehicle. Jay was extremely helpful, kind, and patient. It is apparent that customer service is a top priority at Bramers. Thank you!

Knowledgeable staff, great service. A long time northern Michigan family business, there are cheaper brands you can visit but Bramer's is always a better choice.

Very very helpful staff ready to answer any questions you may have about Auto Parts and almost always have what you need in stock if not will gladly order it to get it there as soon as possible. I've came to them and search for some difficult to find parts anywhere else in town and the guys were able to not only track down the part I needed but able to get it to their store in a very timely manner without charging me an arm and a leg and just glad to be able to help their customers. I've been going to them for years over anywhere else in town and hands down there customer service and dedication to their customers is amazing. Keep up the good work guys

Awesome people to work with, been in this community for decades helping to get the job done and always there for the next one.

I have been a Bramer Auto supply "Napa" customer for a quarter of a century. Why? They are not just another big box chain. It is the experience of the life long parts family that Bramer auto offers that keeps me a customer for life.........Rocko.

The lady and the tall man who is the manager or owner are very knowledgeable and great at there jobs. The shorter guy with the glasses is not very good at his job. I am being very P.C about this i could be mean and say what i really think. I will be nice the guy with the glasses should be avoided when you go in.

Nancy, Mike,Greg and the rest of the crew are always ready to help finding the parts we need. They make our job easier by always being efficient and standing behind the parts. Thank You!

Very friendly, helpful and knowledgeable staff. Will happily install wipers, batteries, headlights etc. Highly recommend this store.

Love the family that owns this Napa business not only because I used to work for them in the past but.. Because they are truly great people that do a amazing job! Mike, Nancy, and Mark will do what ever it takes to get you on the road again :-)

My dad has been going here for as long as i can remember. Knows the staff friendly service. They have everything.

Very helpful people working here. Installed my new battery in a 2011 GMC and didnt charge for the install. The saleman,Cody also tested the alternator and battery for free , to make sure it was the battery that needed replacing.

Recently went there to pick up some parts for my Chevy 1500. Guy I worked with was extremely knowledgeable and helpful. Got a great deal and quick service. Highly recommend, 5 stars!!!

The guy working helped us out even though we pulled in after he was closed for the day. He was extremely patient and knowledgeable and helped us get back on the road. Superb customer service.

Great shop whenever I go there the staff is extremely knowledgeable and cordial. Most recently I was scrambling to find a strange rare tool that everyone else in town had no idea about. They knew exactly what it was and they went above and beyond to get it to me without having to buy a whole set. Keep up the great work!