Thirlby Automotive 8th in
Traverse City (MI)

I brought a car battery in for testing, everyone was very helpful. The battery was good so I didn't buy anything. Excellent service though.

I feel super lucky to have found Nate Decker, Thirlby's paint expert. I finally found what I have been searching for. Nate matched a original paint 1950 VW beetle with a PERFECT match including the right sheen... Great place... So knowledgeable... Thanks again

These folks know there stuff and help you get what you came there to purchase.

Whoever thinks that hometown service was gone is wrong. These guys are amazing here on 8th street. Holy moly, so friendly and helpful… from the moment that you walk in the door and out after you complete your transaction, nothing but a hometown experience. Very personable and comfortable atmosphere. These guys are fun to interact with and if they can’t answer your questions, they will somehow find the answer for you! Highly recommend them for all of your Auto needs!

With the catastrophic breakdown of my primary vehicle on a late Sunday afternoon, I was in a "world of pain and desperation" trying to understand my options. Ryan, at Thirlby's 8th Street, was extremely knowledgeable, cheerful, and helpful in getting me back up and running with the parts I needed. Thank you Ryan!!!

Knowledgeable staff, quality parts, impressive in stock inventory.

We use the paint department here all of the time. The guys are helpful, knowledgeable and give great advice for us less than professionals. The parts service department has slacked a bit over the years. But, we still keep trying.

The gentleman at the paint desk helped me a ton with removing street paint from my car. Great problem solving.

Great people and great service. Thanks for helping me learn how to put on my windshield wipers! 🫶🏻

Thank you Ryan for the new AGM battery. Installed and out the door in good shape. You have a dedicated valuable employee and please recognize his efforts

Went in to pick up some brake pads I called ahead for stood there for 10 min and got ignored completely. Went to their competition and was out the door with my pads in less than 5 minutes.

Chad was so resourceful & helpful with my RV mirror to get me back on the road. He went above & beyond Jimmy rigging a solution together for me, so I didn't have to wait for weeks for an RV part. Excellent job Chad

If I could put zero stars I would. I stopped to get a part. When I went in four people were standing around doing nothing. When I left their parking lot I got a flat tire from a nail in their parking lot. It was so bad that it sounded like an air hose because of the force of the air. When I called to tell them they never offered anything just was rude on the phone.

Thirlby's has always taken care of me- the staff is the most knowledgeable of any parts store I've been to; and the prices are very fair, even in the current economic state. Highly recommended for parts, tools, oil, and paint.

Got some windshield wiper fluid and set it on the ground on the passenger side of the car only for half of the gallon to leak out into my carpet even though I never removed the cap and there was foil still there just not completely sealed. Now I can add carpet soaked in windshield wiper fluid to the list of problems with my car. Good place to buy affordable parts though and always a friendly staff.

Andy at Thirlby delivered outstanding service! He was professional, friendly, knowledgeable, efficient and personable. He went above and beyond by being kind enough to install my rear brake light bulb, in the rain! Please continue to support local business, specifically the 8th street Thirlby location while they weather through all this construction downtown. Great guys that have my loyalty! 💕

We are on vacation from Florida and our coil pack died. The car was just barely making it. We visited 2 Thirlby's in Traverse City in order to get a part for our car. The reps were very knowledgeable and friendly. They really value their customers

Great service. Polite, professional, and knowledgeable. They also have a ridiculously large amount of parts in-stock even for vehicle's that you can never seem to find parts for (without online order.) Have got my parts and tools from them for years. 10/10 would reccomend

Needed a car battery and they were very helpful with a very reasonable price. Everyone was very nice. I also liked the cramped, busy feel of the place. Those are the best types of parts / hardware stores, where you know the people there know what they are talking about.

I went here for some windshield wipers and then for my Moped some stabilizer for storage, quick, easy, and friendly. They were easily able to get what I needed and did so efficiently. So no complaints.

Love, love, love these guys. They may not be the cheapest but the have the best selection and will always treat you right. Service is amazing. Called them on New year's eve on the off chance they'd have a heater core for my 96 Buick. On the shelf! Thanks Thirlby for saving the day.

I'm so thankful for a place like this in Traverse City! After the oil change place told me I needed 7 new lights I wanted to check to see if I could install them myself. Andy helped me get what I needed and offered to install the ones he could. Upon inspection, it turned out the lights were just loose but Andy worked with me to fix all the "burnt" lights I had and showed me how to do it myself so if it happens again I can fix it. Can't say thank you enough for people like this willing to help out. Even though I didn't buy anything this time, I know I will return to Thirlby for any auto part needs.

I had never been inside this business before although I have driven by it for years. They came highly recommend as the ones to go to. I had a painting project and would never have thought of them. I have to say- best service experience! Everyone I encountered was friendly and helpful. The color match was perfect and I received step-by -step instructions.

If you live here in Northern Michigan try and keep your money here too. Thirlby is one of two locally owned and operated auto parts companies I know of. They always are willing to help and the customer service is what you expect. It's that old TC feel without getting your head knocked off on price for parts or paint. When the dealerships and local mechanics buy there then there is often a good reason. Of course there are fancier franchise box stores...by all means if you like paying more for the same item you are encouraged, I'm sure they are ones by a local person too.

Customer service is TOP NOTCH here! Everyone has a great attitude and are very helpful and knowledgeable. Will definitely go here for all of my auto needs! Shout out to Ray...installed a car battery in the rain for me - I owe you, man!

Incredible customer service. I was on a weekend vacation and my thermostat housing cracked and I was stranded on a Sunday with work looming on Monday morning in Detroit. They helped diagnose the problem, had the corect parts, and checked in during the repair process and helped. Incredible I am so thankful. Very polite and professional!

Thirlby is the best. Knowledgeable staff, prices I can rarely beat even when shopping the Internet and parts are usually in stock or delivered the next day. My only gripe is that they are not open later on Sunday, but it is nice they give their workers that time off.