This was my first visit, and I had a great experience. The gentleman who helped me was friendly and efficient, quickly got me exactly what I needed, and had me on my way in no time. Thank you!
They sold me the wrong part and when I came back in to exchange my part. That told me that I didn't buy it at the store. They could find me in the system. They accused me of stealing and that I had already returned the item. They were pretty rude. I wouldn't do business with them ever again.
I purchased a car battery from another auto parts store which was too short staffed to install it (it just seemed discourteous to ask them given the workload they had.)
I stopped by Advance Auto Parts, and even though I didn't purchase the battery from them, they installed the battery for me for the nominal charge of some corrosion seals. The gent who did the install was incredibly good natured and competent. All of the employees I interacted with were accommodating and helpful.
Refused to honor a product exchange with receipt in hand. Lazy, unmotivated people who'd rather turn you away instead of taking care of business. Crazy how people lie about policy when Google exists and your customer service team insists that you should take care of my issue. Makes sense why so many carquests and advanced autos are closing across the country!
Today I had my coworkers car start dying at work so we ended up jumping it with my jump pack and driving it to the nearest automotive part store around and advance auto was the closest so, we ended up getting the car there turns out the serpentine belt got shredded to bits on the way to the store and the battery was bad, the lady’s in there gave us a huge helping hand and actually went hands on and replaced the serpentine for us(they didn’t have to do that) and they stayed until 9:33pm way after they closed just in case we wanted to buy the battery for it. Truly above and beyond expectations for what you guys were gonna do thank you so much y’all
7pm on a Saturday night, my 2019 GMC wouldn’t start, hooked up the battery charger, determined I was in need of a new battery and to have it installed. My SUV is also my office, being out of commission for any length of time hurts my income. Called Sam’s, they wouldn’t do it. Called Autozone, they said they could, charged the battery to get my car started, drive to them, got there and they wouldn’t install it.
My dad told me to go try Advanced on South Airport. Arrived a bit before 8pm, asked if they could do it, Brian said “let me take a look”. Brian said “no problem, let’s see if we have the battery”. They had it! Brian was so nice and extremely knowledgeable, retired from GM, he was the exact guy I needed to help me. We got it installed in record time!
Advanced will be my stop from now on! Thank you Brian for saving the night and my business!
Jason and the other associate were great with suggestions when my 2011 Tahoe gave misfire symptoms while in Traverse City for a long weekend. They used code reader and narrowed down possible causes. They offered to loan out the tools to use while in parking lot. Jason came out and “guided every step” along with resetting code and double checking it was fixed. He’s really amazing and went above and beyond. Advance Auto Parts has incredible staff at this location!
Advanced auto in traverse city is the best. Amazing customer service. Its obvious they actually care about customers and are very helpful and friendly.
This place is a real joke. No one could test to see if a fuse was blown. They were clueless. My brake lights were out, it was probably the bulbs but no one could check them.
They couldn't replace a back window wiper.
These guys are always amazing and so helpful. I somehow had the immense blessing to work with Josh during my last visit. I won’t get into details but he went over and above to genuinely help me with my experience. He really had my back. He has a huge heart and it means the world to a person like me. It’s easy to feel a bit alone sometimes in a world of caring for everything and everyone and he actually helped me to feel cared for.
Great prices. Great people. Easy to work with :) Roger in Traverse City took great care of me and double checked the item for me of availability and accuracy, amen :)
BARELY turned into the parking lot (radiator belt shredded) they got us the belt in record time and if it can go wrong it will go wrong.. leaned on the radiator hose (it has a plastic end clipped on the end) it broke and even though they didn’t have the part the veteran employee (thank you for your service) helped us get the truck fixed. Absolutely amazing customer service!!! I would give a 10 star if I could.
A very pleasant experience. The manager and has employee Shawn were very helpful and kind.They installed a battery in my car for me and turned around a bad day. I will never go anywhere else for parts! Thanks guys!
Great place. People are very helpful. Answered all my questions. Didn't try pressure me to buy anything.They also told me what would work as good as the higher end products. The guy that helped me cared about helping me save money and what would be best for my vehicle. If I could I would have gave them a thousand stars!!!!!!
I have always had a good experience here. John is the sweetest and most helpful guy in customer service. He has helped me on two occasions and the last one was helping me take out and put in a new battery in my car. He also advised me about some other repair work and informed me that what Tuffy had told me was false. He probably saved me over $1000. I didn't know people like him still existed. Thank you John!
The 2 employees that helped me were really cool. Seemed to know enough about cars to take out and install my new battery. They were very friendly. They wore masks the whole time which was appreciated. The thing that sucked is they did not have a battery cable I needed. So the gentleman said he could order it through the site. Well he fought with it forever and it sounds like the site is a joke. We could not order the part.
The staff is helpfull and the parts most of the time is conveniently in stock when you need them quickly. Although if you have time to order online and wait for the parts its much cheaper that way. Overall good store and glad they are here.
Ordered online and they had it waiting for me when I got there...nice!!! Love coming here! Excellent customer service every time! I’ve been to other parts stores that bc I’m female have treated me like I’m a dumb woman sadly but never has that happen here. They have my business for life 👍👍👍
Rude. I was there last week and the guy at the counter spent most of his time bragging about how good he was and how lucky they are to have him "back". He did this while people waited in line for him to quit yapping each time. Today I sent my 16 yr old son down to get his battery changed and the same guy was extremely rude, said that he couldn't do it and "can't you tell I'm the only one working?". Obviously poor customer service. We won't be back until he's gone
I had a great experience with a battery test and replacement here! Dennis was the store associate who helped me, and he was awesome! The whole process went seamlessly, and I was in and out very quickly. Great service!
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