I bought my plow from Aarts Auto & Truck Parts about a year ago, and I recently ran into a problem when a hydraulic line blew out while I was out plowing snow. Not thinking much about the warranty, I just went straight to Aarts, assuming they’d have the part I needed. When I asked about getting a tech to fix it, considering it was the dead of winter, I was ready to pay whatever it took to get it fixed on the spot.
But here’s where Aarts really impressed me: not only did they have the part, but when I mentioned the issue, the guy at the counter checked with their service team and came back with the best news I could’ve asked for. He told me that since the plow was only a year old, it was still under warranty—and the repair wouldn’t cost me a thing. I honestly didn’t expect that.
Within 25 minutes, I was back on the road, ready to finish up plowing! The best part? Even though it was getting late in the day, everyone was in a great mood and happy to help. It’s not every day you find a business that goes above and beyond like that.
This is exactly why I love supporting local businesses. Aarts Auto & Truck Parts could’ve easily turned me away or made me deal with a bunch of red tape, but they didn’t. They took care of me, and I’ll definitely be back next time I need something.
Thank you, Aarts! You made my day!
Had to return parts for a family member.. The man behind the counter came out to the car and brought them back into the store for me..Got the needed refund. Thanks for the help
I was looking for a light plow for my Jeep Wrangler and they had a nice Light duty one that fit up nice.
Bought it there, and had them install it. Seems good so far!
Even though I’m a small twice a year customer for my windshield wipers, they are always helpful and professional and go the extra mile to install my wipers for me! They are the reason I love supporting small local businesses.
Always had great service and they normally carry better quality than the box stores. I'm not here much because of deliveries but most times chatty Kathy strikes up a conversation about something. Great parts guy, but how does Bill get anything done during the average day? 🤔
Nov. 26, 2021. I made a purchase (purchase #1). I told the guy at the counter 3x it was to be tax exempt. He rang it up as taxable.
Nov 27, 2021. I returned the cores from purchase#1 and pointed out that I was charged tax. The guy said "Yea,vgee I don't know how to fix that. Rather than call someone over who could fix it. He refunded the credit. Re rang the sale. The result on my bank account is I am charged 2x for the purchase. Until the refund posts to my account.
Dec 1 2021. I contacted them that I still have not seen the refund credit to my account. I was told it's your bank. Blah blah blah. They didn't bother to look into it
Dec 3 2021. I made another purchase (purchase #2). I was charged twice for that purchase. And assured that the second charge will be off my account by tge end of the day. I also informed them about purchase#1 still has not posted to my account. Again told it's your bank. Not us. Didn't bother to take the time to look into it.
Dec 6 2021. Neither purchase 1 or 2 have posted to my account. Contacted them. Again same story. Not our fault Didn't bother to take the time to look into it.
Dec 7 2021. Called again. Demaded a manager. When I got a call back. She finnall after 4 times looked into it. Oops we posted the refund to the wrong account. The second charge for purchase 2 came off my account. By tge end of the day I see I was charged a third time for the original purchase on Nov 2
Dec 8 2021. Called again. Was told. Yea, I ran that aa a charge. Im so sorry. But both should come off you account in a few more days.
But we will give you a $50 off your next purchase. Only if you talk to whoever it was she said. Fat chance that will happen.
Plus not having the funds available because I was charged over and over has cost me way more than $50.
My advice. Stay away. If you do have to go there. Watch your back. Check your invoice before you pay and after. They definitely need training on paying attention and getting it right the first time. As well as hiw to use their computer system.
Amazing small hometown feel….After scheduling a Western pro plus install I ran into a hiccup and had to then reschedule only 2 days before appointment. Everyone I spoke to was still very kind and told me no problem. I was told they needed to plan for a full day to install on my 21 year old truck. To my surprise they were done in what seemed like half a day. The installation was very professionally done I am so happy with the results.
Another business I deal with in my hometown 1 & 1/2 hours away from Traverse City had 4 installs on there trucks and highly recommended Art’s. I’m so glad I listened, I will highly recommend them as well.
David Smith
Stolen Horses Express, LLC
Very prompt service, employees were wonderful, extremely helpful. Highly recommend for all your needs.
Called around 4 in the afternoon and they had our truck in the next morning at 11 to replace the cutting edge on our Western MVP3. Quality, pricing, staffing, everything was wonderful. We will be back!
Had a great experience at Arts auto with my 2020 GMC Denali. They put an amazing mvp3 plow in stainless steal on and it looks amazing. It was adjusted to perfection and looks great. The wiring was clean and I know it was a fair price. I drove from Midland Michigan for a quality job. Thanks Jason Sheffer, MBA owner of Great Lakes Bay Lawn Management.
If they don't have it, you dont need it. Right prices, astounding inventory, and the most helpful, and knowledgeable counter persons in town. Thanks guys!
This will be your one stop shop for all your automotive .truck. plow parts in Grand Traverse County every staff member there goes out of their way and gives 100% effort to get you what you need.
Second time getting a plows from Arts. John jr. and Chance are the best to work with. I wouldn't go anywhere else. They will always take care of you no matter what the issue may be.
By far the best place to buy Auto Parts in Traverse City thank you for all that you do you guys a great deal a great part and a great group of guys to help you
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