i was visiting traverse city towing my rv when i began having truck problems on a Wednesday night. i felt lucky enough that they were able to begin work on the truck Thursday morning. it was a lot of money$$$$ i understand fixing vehicles isn't cheap. long story short the work they performed and charged me for did not fix the problem. yes the truck ran better but the check engine light was still on. i returned shortly after. they said to put sea foam and and use premium gas and that's going to fix it. the problem was an o2 sensor. Google seafoam, it does not clean o2 sensors. they should have known and replaced the sensor from the beginning. i needed to take my truck to a second repair shop to have the repairs completed. overall I'm very disappointed with my experience at this shop.
The car I recently bought needed exhaust work and I took it to Keystone Auto. The guys there took care of what needed to be taken care of and did it within my budget. The following week, I had new tires that needed to be installed and I went back to Keystone Auto. Nick told me they don't install tires but he referred me to a place that did. I don't know anything about cars so going to a mechanic always makes me worried that I'm going to be overcharged or something. I don't worry about that with Keystone Auto. Honest guys who do quality work. Thanks, Nick.
Nick and his crew are the best in town Great prices on time repairs and totally honest!!!
I have had a couple repairs be cheaper than the estimate. I only take my vehicles to them
Great place did my breaks for very cheap and did a great job took a long time so if ur looking to get them done quick but pay a pretty penny for it pick a different place but this place is overall great.
Nick is the BEST, wish more business had his professionalism and "do whatever it takes to please the customer and put them back on the road safely" motto!
Went there because my husbands oxygen machine power cord was not working there was something wrong with 12 volt plug. The gentleman took time to find the fuse, put a new one in it and the realized it was plug for oxygen machine. Took about 45 minutes and did not charge us. Such nice men. Thank you so much. Would recommend definitely.
Best service I could ever ask for !!!, I bought a car and the boys at keystone did the justice that needed to be done!! My vw passat now runs like it should!!
5 stars all around, the most stand up and straight up service I have ever found in tc !!
Thanks guys,.. you guys are awesome !!
These guys are great. I have taken multiple vehicles here and I feel like their pricing is fair and the work is excellent. They make one of life's biggest hassles much easier so you can get on with your life.
Was visiting the area when my clutch went out. They took the car and had me out in 24 hours. Price reasonable and everything seems to be working great. Service was great.
great experience the brakes went out on my work truck I spent a lot of time on the road got me back on the road within a few hours at a great price awesome service
O stars would be better. Do not go to this place. At first I thought the owner was a nice guy. But I have never had a garage play games like this place before. I went there to have my radiator replaced, and when I left with a replaced radiator it all seemed good. However, I watched the individual who worked on my car, and let's just say I wasn't overly confident in his work. A week later I was driving in Lake City when my car started over heating. I had my vehicle towed to Mighty Muffler in Big Rapids which is probably the most trusted car garage in the state of Michigan. They don't try to skrew people over and have a proven track record. So I find out through them that they put the fan in wrong, and the fan punched a hole in the brand new radiator! So they called Keystone Auto, and the nut job that worked on my car comes up with some bs about how the straps were not right, and how they were not going to refund there screw up. I mean, and honestly, what am I supposed to do? Go in every week and have my radiator replaced, and why did you do something if you didn't think it would work??? So after the manager from Mighty Muffler called there manager, and after I called in a second time they said they would pay for the new radiator and labor. So I got my car fixed, and it is now running just " " fine, but, but, they were unwilling to write a check for both labor and the radiator to Mighty Muffler, they refunded just the price of the radiator, so I am still without the money for the labor. They are just being complete " "!!!! Avoid this place at allllllllllllll COSTS!
Kept me informed, even though I was out of town. Finished on a Saturday and didn't leave me without a vehicle over the weekend. Very satisfied with the service.
They took 3 months to do a half ass job on my friends Subaru.... They dont stand behind their work, and my buddies Subaru now has blown head gaskets. They should have never agreed to work on this car when they have no idea how to properly fix Subaru's... craftmanship and quality of repairs - Horrible! Customer service - Horrible! Turnaround time - Pathetic! I will continue to spread the word everywhere I can! DONT GO TO KEYSTONE AUTO UNLESS YOU WANT TO PICK UP A BROKEN CAR!!!!
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