NAPA Auto Parts in
Honolulu (HI)

Awesome team at this location. Andrew was spot on helping get me some needed items. Mahalo!

I was on the hunt for parts for my Mercedes on a Saturday and as my luck would've had it the parts department at Mercedes were closed. I needed to source a washer pump so I called the Napa nearest me. They were able to check and referred me to the Kalihi store. I was able to give them a call and sure enough they had the part in stock. When I talked to the staff at Kalihi they were very helpful and helped to make sure that the part I had was what I needed. Some of the serial numbers on my part actually matched the Mercedes part which was nice. I'm sure I saved a good chunk of change by not having to go to the dealership. If you are looking for parts don't hesitate to call the team here. They are a great bunch of people here.

Favorite location! Staff is very helpful they go the extra mile

They are the best stocked auto parts company on the island. With a giant warehouse in Waipahu, so parts don't have to be shipped in.

I know this is Hawaii but if you say you're going to close at 4:00, then you should close at 4:00. Not 3:55-350 or whatever. 4:00.

Josh and Kalani very fast service got me in got me out answer all my questions Mahalo Brothers Go Napa

You need parts for your car they have all parts that you need and discount come today sharing the Aloha spirit

Had issues with my moped and the employee came out and walked me through step by step the process and waited till I was able to fix my issue. Very helpful! Easy parking and great place to go for great service

Ask for a part I have purchased here before they said it's not in, when or even could order it n they made no effort to accommodate me so I left n ordered it from Amazon n got what I wanted..

I found out that Napa will not sell the automotive gloves anymore. In fact they don't have any gloves in any napa branches. Now where am I gonna get my blk gloves?

Excellent service and ensured all my issues were resolved. Originally purchased genuine NAPA parts from Hanabusa NAPA in Waianae, but had issues with parts/vehicle while driving in Kalihi and this NAPA location quickly solved my issues and provided a cash refund to me for the discrepancies. Highly recommend this NAPA location and service team. Mahalo nui!

Always got Cool stuff on sale. Got a pair of Mechanic's gloves for $4. Reg price $15. 👍

Could have and should have recieved better customer service from the first person who I spoke to regarding a return. I was told they couldn't take it back because the original store wasn't a corporate store. Although the receipt I had showed otherwise, all my questions seemed to be dismissed. I called the original branch to clarify and was told they were a corporate store. So I went back into the store to double check. Luckily I got a different guy who checked and verified that they could indeed accept the return. Thus guy was apologetic and provided me with the service that I deserved. He definitely earned my respect and reaffirmed the reason why I buy from Napa.

Nice staffs. Checked parts orders carefully before giving them out to customers. Thanks.

This store went above and beyond my expectations...By far the best customer service representative... Employee #7772, Shayna -- was most professional and with a smike offered to help me replace a rear brake light --just as the store was closing and darkness coming on fast...she did not want me to drive away without both brakes lights functioning...concerned for my safety and that of other drivers on the road. This service representive, SHAYNA, of NAPA Auto parts should be commended by the local and corporate leadership!! Aloha and mahalo...

I have been to napa many times. And they allaying provide extraordinary service. I went in asking for a tow hitch. They didnt have the one I needed but they offered to order it I only had to wait 1 day to receive the item in question. They employ a few veterans aswell qho are very knowledgeable on all the things I was asking for. I really appreciate the help

Roy awesome guy very knowledgeable fast and courteous, and he's pretty funny as well. Great experience. Whole staff is awesome

Such an awesome experience Barry was such a great help in a stressful situation it's a Hidden Gem in Kalihi and the parking is not that bad for being in the area

Car repair can sometimes be a pain in the _ _ _ YAH you know what I'm talking about. But NAPA HART STREET Honolulu HAWAII get the best happy ,friendly, courteous, knowledgeable, employees to me makes things a lot less stressful than it already is. MAHALOZ NAPA🤙.

Small store with helpful and courteous staff. Prices seem about average and they do have sales which look appealing. Tough to find as it is in the back of an industrial area from the main drag. They carried a wide range of products including a fuel system cleaner I was looking for that I could not find elsewhere and it did not ship to Hawaii. Will be back here again and maybe next time I can catch their sale.

This Napa stores' service was not as good as OReillys Dillingham but now they've caught up & actually past OReillys Service.

Ask for Steve or Steven. They both know their stuff. I've learned a lot in Napa's classes for techs. Jeff is a great rep and knows how to help you get ahead in your business. Excellent selection of parts available between their island wide network of stores. Derrick manages the store like a pro.

Excellent service. 9 times out of 10 they have the part I need in stock and the other time it only takes a day for them to get. I normally go straight to Michael and he is a top notch employee. Super knowledgable and goes above and beyond - couldn't have done a lot of jobs without his advice.

this is the first place i go to for OEM parts. location is convenient, prices are great, quality is on top. this is like the main warehouse (second to Waipahu) so they almost always have what you need in stock. and even if they don't, they can order it from another location and get it real quick! plus, they know their stuff!! these guys are awesome!! 😁

The place itself isn't bad but the products they sell are. They sold us an aftermarket part for shocks. The shocks ended up breaking in half after only driving 30 miles at most. The store workers were extremely apologetic. They let us return the parts but considering how much they costed still not worth it. Customer service is 4 stars The product 1.5 stars

The staff rocks! Although there appears to be a limited supply of merchandise to browse, luckily there's lots in the back which the staff may access. Knowledgeable, professional, & helpful (like going the extra mile helpful as you'll read below). A cockroach flew out of my vent and AT me when I got back into my car & then proceeded to taunt me from my gear shift as he Matrixed around my attempts to hit him. The staff actually came out to help me evict the aggressive invader.

This is the warehouse that most Napas get their parts from, so anything you need is in stock. Knowledge staff knows how to get the parts you need. And they are always cheaper then OReilly.