AutoZone Auto Parts in
Honolulu (HI)

★★★★★ Brent at AutoZone is seriously the best. He was so kind and patient helping me with my windshield wipers when I had no idea what I was doing (and almost died driving in the rain 😅). He always goes out of his way to help and makes everything feel easy. So grateful for his kindness and great customer service. Thank you again!!!⭐️⭐️⭐️⭐️⭐️

Bronson was friendly and efficient helping me replace my battery. He took the time even in the rainy weather to make sure it was all good. I definitely recommend his service and Auto Zone.

Keilea (sp long hair with a blue streak) so very helpful changing our 3rd brake light! It was a process.

Went into auto-zone to figure out whether my car issue was a battery or a starter issue. Keila was super helpful with checking my battery and ended up replacing the battery on the spot. Also did not know that I was missing a battery hold down. She was a a very great help. Thank you Keila!

We called today on a Sunday and Bronson answered very great customer service and informed us on the headlight bulb we needed. Came in shortly after and he helped us change out bulb. It was a busy Sunday lot of customers in and out but he still found a moment to help. Each time I have a issue and come into Waialae Auto Zone they are kind and understanding. I am stressed as I don't know much about cars and definitely get the help I need. Always a good experience. Been to other spots and this is a top notch spot. Much Mahalo.

Don’t care for the rude lady who answered the phone. Was like pulling teeth just trying to check for a part they sell on the website and store

I came in the other day and Keila greeted me as I came inside and quickly asked me if I needed help . She helped me test my battery and educated me on what was wrong . I really appreciated her kind service and aloha . Thanks Keila !!

Manager was beyond rude w/ battery warranty. She was very disrespectful and condescending.

Elizabeth helped me and a friend find some paint she provided top tier customer service 10/10

I had an excellent experience at AutoZone thanks to Elizabeth! She went above and beyond helping me replace my car battery. Super knowledgeable, patient, and quick with the install. You could tell she genuinely cared about making sure everything was done right. Definitely appreciate her professionalism and positive attitude—Elizabeth’s the kind of person that makes you want to come back.

I have a O’Reilly’s Auto Parts just a few blocks away from my home but AutoZone Parts comes with a lifetime warranty on all major parts such as brakes, starters, fuel pumps and they have a ton of everyday parts such as windshield wipers, taillight bulbs, coolant, oil, nuts, bolts, tools of all kinds. Plus you get new parts instead of remanufactured parts. For me, well worth the extra two mile drive.

Elizabeth stepped up to assist me in exchanging my battery that was at 18%. She ran out in the rain grabbed the battery, tested it and exchanged it hassle free because it was in warranty. She hustled but had great customer service. 10/10 recommend her.

The staff was extremely helpful! Had to replace an alternator for an old Audi A4. They helped bench test the old alternator to ensure the old one was definitely faulty, and they also had a free loaner tool to help loosen the serpentine tool! There’s plenty of free parking.

I was only on the store for a matter of minutes and asked the guy at the counter about a connector for my car battery... I guess he was having a bad day or just couldn't be bothered by me but he showed me the section where battery cables are and then left. I went to ask him a question because I didn't see anything that looked like what I needed and he proceeded to say "yea we don't have e everything you know". No shit. Listen it was nothing crazy but if you don't want to help me that's fine just go in the back and I'll find someone who does want to help or I will go somewhere else like I am about to do now

Our Lexus was "dead" and would not start after a short vacation even though I bought a new battery from Auto Zone a few months ago. Ryan said that he would charge up the battery as it was almost "dead" which I thought was strange. After some time of charging, I installed the battery and Vince came out to test the alternator which was just fine. Vince explained to me that "push button" cars require more amperage to start and suggested one with gel caps next time. All in all, they both provided great customer service and more valuable insight to a topic that I thought I knew more about. Thank you very much for all of your help.

Ryan is amazing. From the moment he answered the phone he was very knowledgeable, friendly, and helpful. He walked me to the products on the shelf, gave me great consultation to make my decision, and then he even walked outside in the rain to install the parts on my car!! I have rarely seen world class service like this anywhere.

I'm a frequent customer, and typically, the staff at the register are incredibly friendly and helpful. However, tonight, I had a very disappointing experience with one of the employees. It seemed like he was deliberately trying to conceal the cheaper option available for my car. What's more, he stated that I wouldn't be able to return the item if I installed it, and he had an attitude as if I was buying the wrong product. It was really frustrating.

This autozone is sometimes out of tools and coolant. But. Ernesto at the counter helped me tremendously. He was kind and patient helped pick the right part. He even went as far to help me carry my parts to my truck. I’ve never had a better experience with someone at autozone. Thank you Ernesto.

Long story short: Incredible service, got my battery checked and replaced free of charge, still left a tip because Kiana was a huge help to me! Full story: Kiana helped me multiple times throughout the day to replace both my battery and get me a new alternator to be installed at another shop. She was always helpful and polite, fast in her work and knowledgeable. She gave me both cheaper and more fancy options so I could choose for myself, and explained everything to me in a way I could understand. 10/10 service and a huge thank you to Kiana; she saved me and my car today!

Highly recommend AutoZone. They have a wide selection of products along with good prices. I was impressed with there loan-a-tool program where you can rent speciality tools for up to 90 days by paying down the full price and then getting a refund after your done. I needed an ac gauge manifold and vacuum pump which would of ran me easily over $200 at other places but since I was only going to use it once I just rented it from AutoZone. Just make sure you hold onto your physical receipt to make the return easy for both staff and yourself.

Ben is the goat. As soon as I walk through the door I’m greeted by him, helpful, and quick service. I asked if he could help me change my battery and I was there at a maximum of 10 minutes. (+ a few mins because I didn’t know what battery I needed). If you ever need anything, ask for Ben!

I'd like to thank the staff that worked on Saturday January 21, 2023. They were so helpful and patient. My battery died on me and Tiara and the other young gentleman helped jumped me. They told me my car's battery was really low and was concerned about me having a long drive home to Mililani. Tiara ( i hope i am spelling her name right I apologize if it is not spelled correctly). was able to help replace my battery from my car which was a little complicated both removing the old battery and replacing the new battery. the whole time we were there they were so informative, helpful, friendly and patient. It was quiet a busy Saturday. They all had great customer service. Again, thank you to the staff that was working on Saturday January 21, 2023 they were great in providing customer service. Especially to Tiara who really was able to help get my car starting again.

Just got back from Auto Zone, where Angelo changed my car battery. The customer service inside was excellent and Angelo did an fabulous job. Knowing that my car battery was about to die as Sunday ticked away was very stressful, but the guys here made it easy, friendly and fast! Thank you so much for your great service!

Friendliest staff and so welcoming upon arrival. Always a great shopping experience. Products are stocked and easy to locate. The staff are efficient in finding the products that you need. Mahalo Kahiau for your customer service! Autozone Waialae should be very grateful to have you a part of their team. It is rare to get great customer service over the phone nowdays and Kahiau was so awesome in assisting me. He was able to locate a previous purchase using my autozone rewards and confirm parts. He was knowledgable, patient, kind, and was able to assist me and make my exchange process so effortless. Kiana is also, super sweet and friendly! Mahalo for all that you do. Auto repairs can be such a stressful process and this location made it 1 less thing to worry about.

The Staff at Auto Zone are great. Friendly, helpful and knowledgeable. They will assist customers with various installation needs like batteries and wipers. They have a very large selection of loaner tools. They allow customers to complete minor repairs on site. The managers for both the store and for the commercial providers are very good at what they do. They know their inventory and if not in stock and have it delivered from another store often within the same day. As a commercial mechanic this is super important to keeping repairs moving and my customers happy. Personally I'd rate this particular store Hawaiis #1 spot of parts if getting the job done is important to you.

Just got back home from buying a new battery. I called other places first and either they didn't have the battery I need, could not install it for me, or couldn't tell me a time to come in to get it installed. I spoke with Chris here and he confirmed they had the battery, and would walk out with me to install it - and he did! Great service, and they even gave me a 10% discount that I wasn't expecting. And Chris really knew his stuff. I am very pleased and AutoZone is now my go-to for auto.

Fast and knowledgeable employee assisted me to get the starter I needed, with warranty. Lots of parking. In and out within minutes. Thanks for making my car troubles less troublesome.