PACIFIC TOWING, INC. in
Vancouver (WA)

If it was possible to give them a 0 star I would. They said the will tow my car from where I live because the apartment didn't give me a parking pass. They where extremely rude and disrespectful from the get go.

I was stranded on the side of the road with an overheating engine. I needed help ASAP. I immediately went searching for a towing company. The first company I called, which was advertising 24hr service DIDNT EVEN ANSWER, the second company spent 5 minutes taking down my information just to tell me I would have to wait THREE HOURS. Finally (thank god) I called Pacific Towing, a small mom-and-pop business. Dave answered the phone and got straight to it. He stated the price upfront, and within the first minute got all the information he needed and assured me that help was on the way. Moments later, I received a call from Lotti, my driver, he assured me that he would be there in 15 minutes. Lotti arrived in 10 and I was on my way home. Lotti was super respectful and easygoing, after speaking with him for a few minutes I could have sworn I knew the guy my whole life. I've got to say, I have NEVER been this impressed with a company, their staff, and their customer service! HIGHLY RECCOMEND

Called Triple A to have my vehicle towed, and I was connected with Chris form Pacific Towing. He got there and did the required inspection per Triple A. Saw that the tabs weren't renewed (Car broke down a while ago haven't got around to fixing it yet), and said that Triple won't allow them to tow it. I explained the situation and he immediately got on the phone to try and reason with them for me. They still said no. This is where the 5-star review comes into play. He says "Triple A won't do it still, but I'm going to call my office and see what I can do." Called, spoke to the owner, and got the tow fee lowered exponentially and was able to tow my vehicle with car and precision. Chris is absolutely the kind of guy you want running your tows, he has heart, and knows that people get down on their luck sometimes. Thank you again Chris. Pacific Towing is lucky to have you.

Best towing in town!! After calling 6/7 different places, they were the ONLY ones who could come out same day. Everyone was prompt, courteous and did an amazing job!

I locked my keys in my car and somehow managed to do it with my dog in the car. My phone was dying they showed up immediately. The driver Lonny was so kind they got my car open and saved my day and saved my faith humanity. So kind so quick and very affordable 🥰

Great experience. Car broke down on a Sunday morning at 07:45. Contacted Pacific Towing and without a lot of fuss a driver was sent. The driver was friendly and professional. He even dropped me off at my place as it was on the way, saving me getting an Uber or someone come and get me. The car was on its way to the shop and I was home by 09:30.

Our car broke down in a parking lot at an angle. We called Pacific Towing because it was closest, but we will be using them every time now. They were professional and super kind. Ryan towed our car and he was able to get it out of the weird spot. Only dealt with a towing company once before in another state and it was a nightmare. This was such a different experience, and I cannot thank them enough for how helpful and kind they were. Thank you!

Pacific Towing answered my call at 2am on a Saturday night when my car was broken into and left inoperable at Delta Park n Ride. Driver Chris Luna quickly got my car to my home and even helped me look the car over for any other concerns or damages. Above and beyond service in my hour of need. Will recommend for any towing needs.

There open Mom-Fri , but when you call the number on the door you will get a answer and help! The service was great, and a very clean place! The storage fee could be cheaper, but thats our fault for letting the Kia stay so long! Thank you, i recommend this tow company!

I really appreciate the customer service of Pacific Towing. Laura was great in getting me a tow scheduled. My wife called AAA but they couldn't come out due to the amount of service calls because of the hot weather. Pacific Towing came out in about 15 minutes or so after the call. My car need to be towed to the mechanic shop to be repaired. I would highly recommend Pacific Towing.

I absolutely recommend Pacific Towing for ANY service they offer. We had an odd situation which required research on their part to address our towing needs. From the first call (and several in between), every single team member was courteous and actually fun to talk with. In the ind the tow went off without a hitch. I couldn’t recommend them more!

They were really Amazing! Very understanding and helpful when It came to granting me excess into the vehicle to retrieve the belongings that were left In the car that belonged to me, at the time that the car was towed. As for, It was no real fault of my own, I had no part In the activity or events that took place right before the car was towed after being left abandoned. But I do appreciate them understanding my struggle, listening to my situation & concern & Allowing Me to prove that my I.D was In there, along with my personal Items In closed duffle bags amongst the chaos. Also Thank You to the officer for being not only Professional but very Patient with the process.

I was in a bad accident Vancouver pd called these folks to tow my car. Once I was able to call the ladies entertained my lack of brain function very kindly. I kept repeating my questions. Absolutely professional, kind, courteous and even concerned on my well being. You don't find that to often these days. They all made sure I was able to retrieve my belongings and if I had more questions I was welcome to call them. I highly recommend the folks at pacific towing. Thank you for everything ❤

I needed my car towed a few blocks to a mechanic in Downtown Vancouver. Travis showed up within 20minutes after I called it in. It was a flat fee that was much cheaper than the other companies I called in the area. We got my car loaded and unload quick and painless. I hope I never need another tow, but I would definitely use them again in the future.

Levi came to tow my car when I explained it wasn't starting. He went out of his way to check for himself under the hood and if he could fix it. He found the main issue, along with some other things he made me aware of, and even went ahead and jump started it for me. It saved me a trip to a mechanic/dealership, and throughout the whole experience he was extremely kind and informative. I am super grateful for his help and am no doubt keeping this place in my contacts in case I need the service again.

Staff was great at this location. We were able to get my niece's car out of the impound quickly. The two tow truck guys where very helpful after working long hours. They even had after hours support from the office ladies over the phone. Good thing cause the guys where a little lost with out the office ladies but they all came together as a team and we had a great visit.

Keeping a long story brief. I called for 4 tows in a 3 hour time span. My car kept stalling. The first 2 guys to come out to tow my car were super cool and were able to jump start it. They were very nice and professional. The first lady I talked to in the office- 3 different times- was also very nice and professional. Then I called for the 4th time and talked to a different lady. The conversation escalated quickly. She used a very rude tone of voice and was very unprofessional toward me. She talked down to me and when I told her I was going to use a different service she said: "Fine, go ahead." I wouldn't use this company because I don't feel they value people.

I could talk all day and not have said enough good things about Pacific Towing. They are responsive, accommodating, thoughtful, and kind. Earlier this year I broke down on the side of the road and called them; they arrived promptly and were able to provide a roadside fix so I could get home safely and get a permanent repair in place. It was a hot summer day and I was stuck on the side of I-5 without water or shade and the owner called in one of his team that was off that day to come get me since the on-duty rep was out on a tow in another area. They went to great lengths to make sure someone was on side promptly and I was safe and assisted. Months later, my vehicle broke down at home. I wasn't able to be with the vehicle and ride to the shop with Pacific Towing, but because of my first great experience I knew they would always act with integrity. They picked up my vehicle from home and took it to the shop for me, calling when they were onsite and loaded up and right after it was dropped off at the shop. Butch, the owner, communicated well throughout and is such a kind person to boot. He, as his employees, always act with the utmost integrity and thoughtfulness. I have Pacific Towing programmed in my phone now, and they're my go-to for towing and roadside assistance. They're always there when you need help. Moreover, after calling direct, Butch let me know that they work with AAA and he arranged for all billing to go through them since I am a member. I had not called AAA initially as I wasn't sure what company they would send, and when having my car picked up from home when I wasn't there I wanted to go with a company that I knew I could trust, so I called Pacific direct. Finding out about AAA during a casual conversation, Butch just took it from there. I had planned to pay out-of-pocket for the tow, which was already a great price, but they made it even better. They make it all so easy - thank you for your service!

Thankfully I haven't needed a tow, so on the recommendation of a friend, I called Pacific Towing and they were great! The gal on the phone was so understanding & the tow truck driver, Josh, was so friendly, and personable... I will know who to call in the future if I need a tow again personally & will be giving my fleet manager at work their name as well for when we have a disabled company vehicle as well. Thank you for the great job!

This is the first time I've had to use a tow company and it was very stressful. I was told it would be about a 2 hour wait since there were a lot of tows that were happening on a Sunday and they got here a lot quicker than I was quoted. Brian (hopefully I spelled right) was super understanding and patient. He even let me vent about how crappy the morning was turning out to be. I hope I don't need to use them again but if I do I won't hesitate to call them.

Within a week of one another, my husband and I both used Pacific Towing and would highly recommend! (We were referred by our mechanic, Brandon at Hamm Motorworks, so we were confident we would be in good hands.) When the battery died on my Audi on Andresen, it started with the phone being answered on the first ring and a totally pleasant voice (Tracy) taking my information and indicating it might be about 40 minutes. Probably 30 minutes later, Levi showed up - clean truck and nice, personable guy! My husband's SUV had to be towed from south of the 205 bridge and he had the same pleasant experience with Adam. Not your typical experience! Again, highly recommend!

Jake Best of Pacific Towing rescued myself, my Uncle and my car this evening due to a blown Starter. He was awesome! Very friendly, and professional. Wait time was excellent, quick hook up, quick drop off exactly where we wanted it. Would recommend to anyone else in a heart beat! Thanks again Jake Best of Pacific Towing Inc.

We called when my boyfriends trucks radiator fluid blew up on him causing us to pull over on the side of highway 14! Not a fun place to be! We called AAA and they connected us to pacific towing at around 7:05pm, they gave us an arrival time of 7:25pm. Levi was there by 7:15! He was awesome, got my boyfriends truck quickly loaded up and had such a great attitude! He quickly released our truck once we got to the destination as well. Over all the quickest tow job I have ever witnessed. Levi made getting our truck towed a pleasurable experience! I will definitely be calling Pacific Towing again the next time I need to be towed (Hopefully not soon!). Pacific Towing you have one AWESOME employee on your team!

This towing company was great at first we used them 2 times and the drivers were cool. Every time we called the drivers were no longer there. The third time the guy was an ass and we tried today and they were trying to get over on us by adding extra charges. They have terrible customer service and we will never use them again. Triple J towing has great customer service and we will use them anytime we need a tow. This deserves zero stars!

I had to have my car towed twice from Pacific Towing through AAA, and amazingly both times I was helped by Mike. He was very personable and competent. His attitude turned my rough day into a bearable one. His driving was good and response time was quick. I would recommend this company. 5/5

Michael was amazing! My pregnant wife, 4 year old son and I were a couple of miles away from home when my car suddenly stopped working. We called AAA and they set us up. Took less than an hour to get a full flatbed tow truck out to our location. Micheal was friendly and sympathetic to our situation. He snapped into action getting my car hooked up, pulled on the platform and told me to relax in the cab. The heater was on full blast which was like heaven after sitting in the cold February rain. He was talkative on the short drive to my residence and I can't thank him enough. These guys save lives. Other people's reviews should be taken lightly. AAA has standards for towing and you can't blame the tow company for that. Thanks again Micheal, you deserve a raise!

I've experienced 4 drivers from this company and ALL of them have been friendly, easy to work with, great sense of humor which helps a bad day better. Great price. They came within the time I was told. Open communication is FABULOUS! My #1 favorite, hands down!