What clients say about Dick Smith Ford Service in Columbia (SC)
Mat is an excellent service advisor. I would recommend him to anyone with a service need. Took care of everything I needed and communication is excellent as well. Hard to find these days….
Do not! Buy a vehicle from this INCOMPETENT dealership!!! They will be really good at getting you into a new vehicle but your experience maintaining it through them will make you wish you hadn't.
EXAMPLE - I called to make an appointment for a recall and the first one was 2 weeks out. The person asked me if I was going to drop off the vehicle or wait for the service to be done. I told them I would wait. I take off of work, drive up and was informed they only have ONE person to do the recall work and it would be 4 days before they could even look at it. You can infer how bad the management is, communication between departments, and quality of work being done just from this one experience.
You've been warned.
Exceptional Service from A.B.
Last week I purchased my third vehicle from A.B. at Dick Smith Ford, and I’m incredibly grateful for the care and attention I received. From our first conversation, he showed patience and professionalism, taking the time to understand what I needed and what mattered to me most.
He listened—really listened—and addressed every concern without rushing or pressuring me. The process was seamless and reassuring, and I left feeling confident in both my choice of vehicle and the support behind it. It's rare to find someone so committed to service and to making sure the customer feels heard.
I highly recommend A.B. to anyone who values honesty, clear communication, and genuine care throughout the car buying journey.
I could not have asked for a better car buying experience than my recent purchase at Dick Smith Ford. John Long, my sales representative, was friendly, knowledgeable, and honest. He answered all my questions before I set foot in the dealership. The price we negotiated by text and email was firm and all else was as he said it would be. Jeff, in the finance department explained all the paperwork and other extras we might consider However, we felt no pressure to buy anything we didn’t need or want.
We felt strongly that both John and Jeff were customer oriented and provided a level of customer service sorely lacking in many businesses today.
I would not hesitate to do business here again and I would ask for John.
I had to have a car towed to Dick Smith because my local Ford dealership told me it would be two months before they could even look at it. I spoke with Giovanni when the car arrived and he was amazing! He was available for calls and if he missed one he called back. He kept me up to date with the status and I was kept in the loop every step of the way. Stellar employee! Wish there were more like him in the service industry.
Great customer service fast and efficient thanks to my service advisor Giovanni I will be sticking with this location he got me in explained everything was very patient
Every place I called said it would take days or weeks to get seen. Gio worked with me and made the process very quick & simple and provided great customer service! I appreciate the extra time and effort put into taking care of the customer!
Having a issue with my 2020 F 150.Scot and Gio is doing all they can to figure it out.I have been upset before but that is just a issue we all have
Ford,Dodge,Chevy they all have something that's not perfect .So im hanging with these guys cause they do care .
Terrible service. They made me wait for 3hours and 45 minutes for an oil change that was never done.
Rick wheeler was the advisor. I was waiting there because he said it will only take 2 hours. He would’ve told me that it would take longer! It was very disappointing experience.
Just made me waste almost 4hours of my time.
After the 3:45 minutes wait he said maybe one more hour or so… very unprofessional guy.
I spent $90,000 here and that’s the kind of customer service I get?
Time is very valuable and they should let customers know up front instead of making them wait for hours.
Online appointments can be made for service, with detailed information being requested and entered by the customer, and a confirmation is even sent to the customer; however, they do not honor those appointments, know about them, or have access to the information you entered and ask for it again and they say it will be hours before they can get to you. The parts you let them know over a week in advance that you needed through this online process were never even checked on. This is simply not acceptable. Please do not offer that option if you are not willing or able to handle it for whatever reason - it's that simple.
They have all the parts you need, but they are horrible on timelines and communications. I understand I was not the only car but it shouldn’t have taken more than 3 days to get my car. I tried booking an appointment and they told me to bring it in for first come first serve and it took way longer. They also left parts in the back of my car.
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