This rating is based on customer reviews, inventory size, pricing, and service quality
In Columbia, SC, Southern Auto Parts scores 86/100. Most reviews highlight friendly, knowledgeable staff, VIN-based part matching, and fast turnarounds with parts pulled and ready. Pricing is often reasonable, though a few cite high costs for blemished body panels. Inventory appears strong—many found rare items or were guided to alternatives—though some couldn’t get what they needed. Service quality is inconsistent: many rave about help, but several report rude phone interactions and one serious allegation of unfair treatment. Waits are generally short; the pull‑and‑pickup process and loading assistance feel organized.
Don't know how long you've been in business, but I know you wont be in business long when a salvage yard is not open on the weekend says they don't know their customer base. Most work 5 days a week and don't have time to get part's for projects until the weekend. Go down to u pull and see how busy they are on Saturdays. Don't want to open on weekend your loss their gain.
I walked in, simply asked if they are any 16-18 year Altima's on the yard. He asked what year I was working on. I said a 16, but I need an hood and any of these years would work. He asks again after I already said 16 twice, being a smarty. In the end I walked out with no help at all from behind the counter. Wouldn’t recommend to anybody. Absolutely waste of time especially since none answers the phone.
Helped me identify the right part with the VIN. It was removed and available on time as promised. It was a perfect fit. Price was right. Great Company. Will use again.
Absolutely the WORST customer service I have witnessed in a long time !!! The “manager” belittled my friend while she tried to ask about what was needed .. then when she asked for his name he refused to give it and hung up on her. !!! Beyond RUDE .. ABSOLUTELY NO CUSTOMER SERVICE HERE !! First time customers at a junk yard and just had left PULL A PART .. and I must say it was a SMOOTH WONDERFUL EXPERIENCE.. BIG THUMBS UP TO PULL A PART THOUGH … and major thumbs DOWN to southern auto part .
Went from a sauna on wheels to feeling like an eskimo on a snowmobile, with the help of these people. Great price on a hard to find ac compressor. Made my day. Bless Southern Auto Parts and they kin folk.
They were very nice and courteous ... answered all my questions as correctly as he possibly could..... was extremely quick on retrieving parts we were looking for..... was extremely knowledgeable about where we could find the parts that he didn't have......
I called for a transmission and they said that they had it but when I got there they said there going to sell it the another person because he's coming from farther away than me and he was white.
these are the ruddiest people on the planet, I'm not sure if they realize the customer keeps them in business, or maybe they don't need money and are super rich, being that rude on the phone to someone they have never met and not good practice and also how you loose money,like i said they don't need money, their super rich there for they don't need any customers buying anything from them, want ever get my money, nor will i ever call back!
Just called to check for a part the lady said she didn't have anything for the year I needed so I asked about a different year and I told her that 2009 through 2015 would work and she proceeded to chew my face off and tell me that her computer interchanges and she did not have any parts I needed JUST PLAIN RUDE I WILL NEVER CALL AGAIN.
Prices are too high for body part that had scratches on it and would not adjust the price after seeing the scratches. They said a body shop can fix it no problem but I'm not a body shop. Very displeased
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