CrossRoads Auto Body in
West Falls Church (VA)

Excellent repair work and the customer service is top-notch. They really worked with me with different options to arrive at a great price. I highly recommend.

I had an amazing experience my red Honda looks phenomenal! They repaired my vehicle and made it look brand new! I was recommended years ago by Landmark Honda because they specialize in working with Hondas, I will not go anywhere else. Very professional and went above and beyond meeting my expectations. Thanks Crossroads! ❤️

My car door was bent backward when my child opened it while I was reversing and a tree blocked it. I first went to another auto shop, where I was told the entire door needed to be replaced and was given a quote of over $2,000. Wanting a second opinion, I came to Crossroads Auto Body. The two men who helped me were honest and friendly. One of them literally pushed the door with his hands and knees and carefully bent the door back into the correct position. Within a few minutes, it was completely fixed. He simply said “thank you” and walked away—without charging me a dime. I was truly impressed by their integrity. They could have easily taken advantage of me, and I would have never known. Instead, they chose honesty, and that speaks volumes about their character and business. I highly recommend this honest company.

They do a really great job!

Great work! Highly recommend!

Very helpful with insurance company after front end crash. I have out is state insurance company and needed 2hr tear down assessment and garage had various insurance people to send results to. this Autobody handled it efficiently and got me the plates back. They were recommended to me by local Acura dealer.

Consistent , honest and reliable especially compared to local car repair shops. I wish I came to them for the repairs on my car sooner and would highly reccomend.

After an accident, I had my car towed there. The staff was very friendly and professional, and addressed all my concerns; I agree that they appear to be very honest and no frills. I plan to go back to this business in the future.

If you value your car, DO NOT come here! My car is worse than before. I got lightly rear ended by a SUV last month, which left some tiny dents in my bumper and diffuser. The other driver was willing to pay for a replacement, so I brought my car to Radley Acura. They use CrossRoads Auto Body for body repair. I highly regret bringing the car in. It’s now in worse shape than before I brought it in. I wish I just lived with the tiny dents! When I went to go pick up the car, there was a huge scratch on the new bumper. I mean… how you can not notice a massive scratch on a part you’re installing? The scratch is far worse than the dents from the accident. The shop agreed to buff it out, but I had to wait another day and come back later to pick it up again (took a full 8 hours for them to just look at the car while I waited!) Once I finally got my car back, the gear shift knob is completely scratched up! How does this even happen? Looks like it might have been intentional. I’m scared about what other kinds of hidden damage has been done. Suffice to say, I will never be coming back here. Nor should you if you care about the state and cosmetics of your car. The negligence displayed by this shop is appalling! P.S. I want to note that CrossRoads Cycle is a great shop! They’ve been good with my motorcycle, so 5 stars for the bike shop. But this auto shop is less than one star.

Great place to fix your car!

This company was referred to me by my sales man at acura. My car needed axle and body work to be repaired. They kept asking me to contact geico for additional money needed to fix the axle and other parts. They received two checks from geico. Later they said they never received the payment from geico. When I called geico they sent me the supplement check and the date that it was cashed. The owner and staff replied they were lying. Sure enough when I rode out there to crossroads they miraculously had the check. I saw my car was sitting in the yard with tires and old axle sitting on the ground. The owner told me they were now waiting on the part and it would take another two weeks. In total they had my car approximately 2 months. When I finally came to pick up my vehicle they told me they had to put on a refurbished part to get it to me sooner. 2020 Acura tlx. When I got in my car I still saw that the collision 💥 symbol was still showing on the dash board. The owner told me it will reset after I had driven the car around. 3 days later the collision light is still on and the car would only go to 50 miles an hour. He told me to bring my car back to him and I may need to get additional money from geico. We are currently at 12,000 dollars in total given by geico. I told the owner no, I am going to take it to the Acura dealership. I took it to Acura dealership and to my surprise they told me they never changed the part. They put the part involved in the accident back on my car!!!!! They gave me my car back willfully knowing that they had not changed the part. I had to threatened the man with fraud for him to go to the Acura dealer and pay them the money given to them by geico insurance. Please run from this company before you are taken advantage of. They smile and use a snake tongue to lure you in. Then they strike with a lot of useless excuses. The ultimate scammers. This is the truth and the whole truth. I thank God the Acura dealership helped to reveal egregious tactics of this company.

I got into a car accident and dropped my car off at Browns Arlington Honda. I guess they use Crossroads auto body for all repairs so they are Honda certified. The repairs were fine, but the inside of my car was such a mess when I received it. It seems like they just used a dirty wet rag to “clean” my car and it left white spots all over the car as well as dirt marks on the seats. I only needed my front fender and windshield repaired so I was confused why the back seat and the backside of the rear seat head rest was dirty. If you care about the cleanliness of your car like I do, I would refrain from using them. These pictures are after I went through and thoroughly cleaned my car. I need to go through another time and put a little more elbow grease to get the rest of the spots off.

Excellent work. Good estimates. Quick turnaround.

My car was in a hit an run needed to have right side replaced door fender and panel, work was done like the incident never happened great work.

Great Customer Service