Nova Family Auto Services in
West Falls Church (VA)

I love this auto shop. They’re super friendly, honest, kind and helpful. Their prices are reasonable and they don’t try to sell you on any additional services that aren’t necessary.

Nova had mounted and balanced new tires I had bought. About a week later, one of the hubcaps had fallen off. I had called them, and they said they would get a replacement, which they did, and they insisted the cost was on them. Good way to keep loyal customers.

This has got to be the best mechanical shop in the area. My car wouldn’t start one morning when I went to it. I didn’t know what was wrong. Before towing my car over, I called and spoke with Elmer to explain what occurred. He sounded warm, friendly and knowledgeable over the phone. Turns out my car needed a new starter, Elmer was quick to call me back with the diagnoses. I listened and told him go ahead and do the work. It’s very hard to find a trustworthy shop in this area. I can’t thank Elmer and NOVA Family Auto Services enough. I will definitely be back for any needs and will also be referring this shop to others!

This is the only place I’ll take my car from now on. Manager was kind and honest - when he thought my car might be under warranty, he had me call the dealership to see if I can get the services done for free before accepting my vehicle. I felt like he really cared about me the customer instead of just money or business. They were honest kind, and I will definitely be back for all my maintenance and service needs. Even the price for the diagnostic was reasonable for the area and would be applied to any repairs. You can’t beat that.

Ended up choosing them cause my radiator blew up while driving. Both Elmer and Ki probably saved my engine with the instructions they gave me over the phone. Couldn’t compare price because I couldn’t go anywhere else, but their service was top notch. Good communication and got my car back fast the next day.

Can't say enough good things about NOVA Family Auto. They have kept me and my family rolling in our "fleet" (or what seems like a fleet!) of cars over the years! From pre-purchase inspections on our used cars to regular oil changes and maintenance to our urgent, last minute requests- "she's leaving for school this afternoon and needs an oil change, inspection...can you fit us in this morning?" They have never let us down. They are trustworthy and do great work. We are glad to be part of the "family"!

NOVA has been servicing both our Volvo’s for the past 17 years and we’ve found them to be incredibly responsible, forthright in assessment of the maintenance/repair of our vehicles, and reasonable in pricing. I am especially appreciative of the respect and patience they’ve had in dealing with my wife. We feel like we have a true partner in our efforts to maintain both vehicles.

I highly recommend Nova family Auto Services! They came highly recommended and were kind enough to squeeze me into a very busy day. Located the problem with my car and fixed it the same day. Their customer service is top notch! Thank you so much for all your help! I hope I don't have to see you anytime soon but if I have any future issues with my 10-year-old Honda CRV I know where I'll be taking it from here on out.

Great experience. Good communication, fair prices, the work was done quickly and to my satisfaction. They road tested the car and made recommendations based on my complaints. No heavy pressure to add services to the bill. Highly recommended.

I wanted to share my positive experience with NOVA Family Auto Services. It was my first time using their services, and I was thoroughly impressed by their knowledge and professionalism. I appreciated not feeling pressured by a mechanic trying to upsell unnecessary services. The pricing was quite reasonable for the area. I specifically interacted with Elmer, and I must say that the customer service he provided was exceptional.

My A/C stopped working on my 2018 Volvo XC90 and all of a sudden I was in a panic. I first went to the Beyer dealership in Falls Church (big mistake) which has taken a diagnostic of my vehicle twice at the cost of $800. There, they intended to charge me more than double what NOVA quoted me for the same service. Not only was quality work done, but also extremely fast! I had my vehicle back within a day and a half. This is my new auto body shop hands down. Do your research and don't settle for the dealerships trying to take your hard earned money for no reason. Thanks to Elmer and staff for an exceptional service.

These guys are the BEST!! Carl, Ki, Elmer and all the guys. They are professional, quick and extremely knowledgeable. I actually look forward to having my car serviced when I know they are on the job. What I like best honestly is that I don't ever feel like I'm being taken advantage. These guys have been caring for my vehicles for over 10 yrs. I trust them completely.

The most honest and knowledgeable car repair shop my family has worked with. Would highly recommend. They put our needs ahead of business and making money and made sure to give us accurate information to ensure our car was fixed properly. We will use this place again in the future.

So grateful to have found this place! They are thorough, honest, and affordable! The team explains everything to you, is very reasonable in what they charge, will work with your schedule to accommodate you, and could not be more respectful and kind. Plus they do a great job. We started bringing our cars here a little over a year ago and plan to continue for a long time!

My car was towed into this shop. The issue was taken care of very swiftly. The wait time was to be expected. They took care of my car within 5 hours. I will definitely recommend this shop, bc they really put the customer first!

Elmer was fantastic. He had his team identify what repairs were needed with my car and he kept me apprised every step of the way. He also worked to find less expensive options for tires for me to save money. I always knew the status of the repairs on my car and when it would be ready for pick up. First rate service from start to finish! Highly recommend!!

My husband, per the recommendation of a friend of ours, has been bringing his car in for service for several years to Nova Family Auto and has been very pleased. When we went to pick up his car the other day, we realized my car needed air in the tires. They came out and added air to my tires free of charge, and when doing so, they noticed a significant leak and recommended I leave my car there for them to check as they did not advise driving it far. They determined that the leak was coming from the coolant outlet housing. They were able to quote me a cost for repair and by Monday afternoon, the work was completed. When we arrived to pick up my car, my husband asked them if they knew what size battery would fit his key to his car, and they found out right away, installed the new battery in his key chain, and said there would be no charge for that. That was extremely kind and we so appreciate their ability to explain in detail any questions we have. We will definitely continue to work with Nova Family Auto. Thank you so much!

Always a good experience. Practical, helpful and good value for money. This is my go to garage for all our cars. Been using them for 6 years and have never been let down or overcharged. I highly recommend Nova Family Auto.

We have been taking our cars to Nova over 7 years. They are incredibly helpful, honest, efficient and communicative. It is so reassuring to have found a car servicing team that I can trust. We will continue to bring our vehicles there and recommend to friends

I've been bringing all my cars here for more than 10 years, and I wouldn't go anywhere else. They know their stuff, they are honest about what needs to be done (and what doesn't need to be done), and their prices are very reasonable. I've never had a single problem with any of the repairs they've done, and they are always very accommodating about getting my cars in quickly and getting them turned around quickly as well. From experience I can highly recommend NOVA Family Auto!

I had a very pleasant experience at Nova Family Auto Services. Elmer and Carl were very nice and professional. They were fair with pricing and did not overcharge (like other businesses, especially dealerships). My vehicle was ready when it was promised. I would highly recommend them to anyone.

I have been a customer of NOVA Family Auto for over 20 years now! I have had 5 of my own cars and three of my son's cars repaired here as well! My experience has been very positive as their estimates are on point and their diagnostics have been impressive. There have been a couple of repairs that I questioned, but their service managers and owners have gone the extra mile to ensure that my issues were totally resolved! Elmer, Karl, Keith, Oscar, and Alex always present a professional and attentive attitude! I will continue to trust and frequent their awesome car repair service center! Thank you NOVA for a job well done!!

Very friendly, helpful & knowledgeable team! They did a good job on the repairs I needed, they completed the work quickly according to the schedule they laid out, and they communicated with me as needed throughout the process. Their rates were reasonable and competitive. They are also located conveniently close to my job. I will return here for any repairs I need in the future. I would recommend this shop to anyone.

Making an appointment at Nova Family Auto was super simple and the staff were respectful and answered all my questions which was great since I always see how busy they are. I got there for my oil change and I was immediately met by one of the managers, Elmer. He was very professional, welcoming and super friendly as well as the rest of the staff. I only waited for around 20-30 minutes before my car was ready to go. If you’re looking for a great price and great quantity work you can trust, I’d highly recommend making Nova family auto your first choice.

I moved to the area recently and was looking for affordable car shop close to my home. Turned out that Nova Auto Family service was literally 3 min away from me. I checked their reviews and fell since it was good reviews I decided to try to work with them. The biggest pro with this service they are open on Saturdays. I won’t be able to leave the car for the repairs during the week. First of all I like that the stuff is very professional and polite, whatever questions I had always got an answer. Another pro is that I am able to talk to them through emails and don’t have to call. My first time I left my car was for the breaks change. No issues at all. Now I am doing just routine inspections and maintenance. However, I was pleasantly surprised after they took care of the cooling liquid change in my car now it works so quiet and there is no any vibration as used to have! Definitely planning to get back there to finish my maintenance routine with the car! Thank you!

Reasonable prices, trustworthy, good service. For jobs outside of basic maintenance like oil changes I always go to them. I thought I needed front and rear brakes replaced based on what the guy who change my oil said. I took my car to NOVA and they said I only need rear brakes replaced and that my front brakes had 70-80% of life left. Hard to find a mechanic you can trust. So glad we found them!

Nova Family Auto Services provides excellent, honest service at a very reasonable price. They completed A/C service for me at a fraction of the cost quoted by my dealership. More recently, I referred a friend for suspension work he needed. They did an excellent job on that work too. Again it was much more affordable than what he had been quoted elsewhere. Nova has my VERY STRONG recommendation!!!