Leo The manager of the store took his time to help me during the blizzard in January. The windshield wiper broke, and he was kind and took care of me him and his employee that were working that day went above and beyond to care for humanity. They have a heart to help people not just serve them in the capacity to sell them auto parts, but to actually literally helped them and I wanted to share this because humanity has lost. It’s hard for helping others just because they showed great kindness in caring for me. and I wanted to say thank you and I would recommend the store to anyone who is in need of anything for their automobile. May God bless them both Leo, the store manager and the employee that was working with him. I just want to say thank you. I’m grateful and blessed.
When I walked into the store there was no one at the counter to greet me I had to wait a few minutes. I was looking for a few items (tools & parts) but they had nothing in there, It was slim picking. I asked a couple questions and couldn't get any answers. I will not be going back or continue doing business with Napa in the future.
I found everything that I needed and great customer service at the O'Reilly Auto Parts.
Reliable Mobile Mechanics
Frustrating auto parts store because of its employees. They are not knowledgeable, and i don’t mean they have to experts. Basic car parts and service knowledge would be nice. I have received the wrong parts on 3 separate occasions.
Twice was because they literally gave me the wrong parts, then when we came in to get the correct part (already purchased, therefore their inventory is mismatched) the employee couldn’t give me my part I paid for because he thought it would mess up his inventory. We tried to explain that his inventory is off and the switch would fix it. He could not comprehend it, other customers couldn’t believe what was transpiring either. They tried to help, but that frustrated the employee further leading him to just give up and say that he needed a manager, which was not there.
It’s a shame because this place is closer to my house, but Advance Auto Parts has been so much better and worth the extra drive.
Always have the products I need in stock. Granted, I’m not purchasing obscure automotive parts, but it’s nice to see some related commercial products that AAP either doesn’t carry or can’t seem to keep in stock. Staff is super helpful and friendly. It’s a chain, but it feels like a small local business.
They are working very slow. Parts show available but they are not, they need several hours to get and online it does mot show. I do not recommend NAPA, at least this location…
The staff is extremely reliable and honest. I lost my cell phone and Julio spotted it on the street miles from the shop. He was able to contact me through seeing a text message with a friends phone number that he took the initiative to call. She then contacted me that he was trying to reach me that he had found my phone on the street. I don't think people would go through the effort to try to find somebody. He even contacted someone that he knew that worked for Apple to get advice on how to do this. This is a testimony to his honesty and trustworthiness as an employee of Napa, and I would surely go back as a customer.
Avoid at all costs! Despite clearly stating on their website that they install batteries purchased at their store (see screenshot), they absolutely do NOT provide this service. When I called ahead to check, the gentleman who answered the phone acted as though I was crazy. I have no idea how they stay in business if this is how they treat customers.
I am a very satisfied repeat customer. I appreciate their professionalism and recommendation for a repair shop that perfectly met my needs. I will return for all of my auto needs.
Saved my life!!!! My tire popped and they happened to be a block away from me. The staff were able to recommend a repair shop just 2 blocks away. Great customer service!!!!
Go somewhere else. The guys in the shop are rude and condescending. I wanted to make a simple return of an item I had just purchased. I had my receipt, but they refused the return. He made me wait and was not communicative. This is an awful shop. Just go to Home Depot and buy what you need.
I often come to this shop for very small items such as auto bulbs, and the employees are extremely friendly and helpful, even if I'm only spending $1.50.
I simply wanted to buy a battery and give them the core. From the moment I walked in they spewed anti government garbage about how batteries aren't made in the US and then proceeded to try and sell me the highest price one...and wouldn't let me borrow a wrench to take out the core. It was shocking. I hope the person that dealt with me was the owner because he is certainly ruining the business..
Went down to Sears where they couldn't have been nicer....
I will never spend a dime at this location again. They sold substandard parts and their employee, an individual named "Jim" responded with attitude and contempt, then hung up on me when I called to ask about the warranty. You are better off at an Auto zone. Stay far away. Poor parts, worse service.
Go some place else. The three guys working the counter yesterday could not have been any ruder if they tried. I walked in yesterday on a mission for a part. Three guys behind the counter, each one clearly engrossed in their computers. I stood there waiting for someone to look up or offer some help for several minutes, finally one asks "what you need?" After I tell him, he says, "it's over there". I head over to where he pointed and after no luck, I look back for some help and now he is on the phone talking to his girlfriend. The other two guys never look up from their computers....out the door I go, and head straight to Auto Zone, way more helpful, and even a little friendly too!
6290 Arlington Blvd, Falls Church, VAAuto repair shop
400 N Washington St #109, Falls Church, VAAuto tag agency
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