This rating is based on customer reviews, inventory size, pricing, and service quality
In West Falls Church, VA, feedback on Bill Page Toyota Parts is mixed: strong praise for courteous, knowledgeable counter help and extra effort, but some felt staff interest was lukewarm and the website parts search frustrating. Pricing complaints largely target vehicle sales, not the parts desk. Little detail on inventory variety, yard organization, or wait times—so certainty is limited. Net: customer service at the counter trends solid but inconsistent, with online usability as the biggest weakness. Overall score: 60/100.
Address:
2923 Annandale Rd, Falls Church, VA, United States
What clients say about Bill Page Toyota Parts in West Falls Church (VA)
I went to the parts department to get rotors and brakes for my car and was helped by Marco, and his customer service was the best! Not only did he find the parts for me and answer all my questions with thorough explanations, he carried the heavy rotors to my car. Also, I didn't realize I accidentally left my car registration there until he called me and let me know! He was very professional and caring so I wanted to write this review to give him the recognition he deserves!
The people that work in the parts department were only vaguely interested in helping. Michael Ko is the man, though! He was able to find the part I needed.
Ive never had a salesman act as rude or as condescending as the salesman I spoke with at Bill Page. The only person who could rival him, was his sales manager who I spoke with as well.
Your sales people are unprofessional and clueless into the cars they sell. I spoke to a kid in your used car sales department he acted like an immature child.
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