Our tow truck driver was a great help. He went above and beyond what we called him to help with. After helping load our car on our trailer he made sure to stay and make sure it got strapped down. Highly recommend.
They are very pushy to tow your vehicle to their lot. After a car wreck, I told the gentleman 4x, I want it towed straight to the Toyota dealership in Houston (maybe 15 miles?). The gentlemen kept insisting to tow to their place, trying to educate me on the insurance process, and hoping to dissuade me from having it towed to Toyota. After the 4th time of me saying No, he tells me "Ok it's $350 then." I immediately said that's fine and pulled out my credit card. (Mind you, $350 is a bit ridiculous). He then tells me, and I quote, "there's a 6% credit card fee". 6% is more than what their merchant services would charge, but I didn't care. Gladly paid it. In their defense though, I will say that even though the gentleman was persistent to the point of being a bit annoying, he was professional the whole time. He was never rude, did not treat me unprofessionally, or anything like that. He was a nice guy, just doing his job. But the whole "take it to our lot" policy that they try to push is a bit ridiculous. And the price of the tow and fees seemed ridiculous also, but business is business I suppose. I would just never choose to use this company if it were my choice.
Got a flat on I10 and decided to get towed instead of changing tire on side of highway. They came through with a nice flat bed within 35 mins. Mr. Joe, the driver, was an absolute gentleman and took good care of me.
I would put 0 stars if it was an option but alas 1 will have to do. This guy towed my truck, held my car saying they'd fix it up for month, and just ended up doing zero work to make it drivable and just towed it to my house. Slap to my face and waste of my time. If I wanted the car towed to my house right away I would've done that. The owner should be ashamed of this poor service, absolutely disgusting.
My car was dead in my work parking lot. They came out quickly, got our car to the dealership safely, and gave us a fair price. $95 for a 9.6 mile tow, I would definitely recommend their services if you need it!
I was stranded on the side of the road and Curlin from Jacksons Wrecker Service pulled over to help me. He was so helpful and kind! I would definitely recommend Jackson Wrecker Service. Great customer service!
Thank you Curlin!!
These guys are NOT your usual wrecker service. i was stranded in a dead vehicle in the middle of Mason Road. I googled "towing services near me" and called the first one. They bloody didn't answer. I called back. STILL no answer. I scrolled down Google to the next one...Jackson's Wrecker Service. They answered, showed up in 12 minutes with a clean truck, an amiable and experienced driver, and Greg Hamilton, the owner. Clean cut, clean truck, and very clean professional service. The took credit cards and even sent me a receipt. To top it all off, they were only $65 for the service. I'm adding them to my emergency contacts as if I never need a tow again, I am calling these guys! Thanks Greg!
Jackson’s Wrecker Service made a task I have been stessed about for weeks seem so easy. They towed my Dads car from one garage to another for a very fair price. Courteous and ontime i recommend this company and will use them again. Well done and thanks again!!
Showed up quickly. There was an issue getting my car on one of the trucks so another one had to come, but both guys were very nice and helpful. They were also reasonably priced compared to others i looked into. I will definitely remember these people if i ever need help. Thanks so much!
Super nice and professional. Very fair on the fee, Highly recommended and will use again. If you're in Katy and need a tow call Jackson's Thanks, Greg.
Great response time ... Arrived on time and less than 3 minutes I had my keys in hand. Just bought car and didn't get spar!. Very fair price. I will call and refer Jackson to everyone!
Incredible service! My tow showed up on Labor Day and in under an hour. He was so helpful, friendly and professional. Reasonably priced compared to others. I would recommend this company to everyone!
Very unprofessional and rude. The pricing is cheap but you can tell right away why that is. Called to get an update on time and the dispatcher cut me off and yelled.
Never go them!!
Horrible guy i just dealt with. He was rude and for no reason at all i asked a question and then he answered yes and hung up on me. Do not do business with horrible people like this!
Really bad seevice, they told me they will come in 30min-1hour , after 40min guy said he coming in 15min, I wait next 45min then try call them but they never answer on the phone ! I guess meanwhile he found better offer for towing and just dissapear on me.
2717 Commercial Center Blvd Ste E200, Katy, TXTowing service
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