Old Town Tire & Automotive in
Albuquerque (NM)

I'm on a road trip and my new car warning lights came on. I stopped here and they were super friendly and very helpful. They got me straightened out and on my way.

👎🏼👎🏼👎🏼 Ripped me off on over $2k last year so you’ll be getting a review around this time annually. There’s absolutely no way to justify putting brakes and rotors on a car that needed a head gasket after I paid for your inspection and diagnoses.

I had a bolt that needed to be extracted in my 98 Celica that no other shop would even bother looking at. I called these guys and they told me to bring it in as soon as possible and finished the repair within a couple days. The price of the repair was nothing but fair as well. At no point did they try to up sell me anything I didn't need or want. Overall the best experience I've ever had with a mechanic. 11/10

They charged me just under $300 for a TWO WHEEL alignment. The best part is the money grab scheme they got going. If you don't get the alignment, they want $120 to say no "for the assessment" which I walked in saying "I got new suspension and need an allignment" not much of an assessment now is it. For $120 I could have got the allignment elsewhere. Their response was.. "yes we know we are having trouble with our alignment prices" well.... there was your chance to correct it annnnnd you didn't. Reception was nice so I gave them 2 stars instead of 0 or 1. Go somewhere else for an allignment

100% I will go back to Old Town Tire & Auto. Here’s my experience: I have an ‘06 4Runner that had its original X-REAS suspension, axels , basically original everything for 200,000 miles. Old Town put on Bilstein 5100’s, new axles and tie rods. The fixed a lot of the bracketing too. After they’d ordered all the parts, they had the truck for less than 24 hours and it drives like it’s brand new. Their estimates were comparable to other shops that I’ve been to and they provided me with a VERY detailed inspection document that showed a full diagnosis for every point of the vehicle. In the end, they ended up charging me much less than estimated! I really like the shop that’s 1 mile from my house, but Old Town is going to be where I go from here on out. Valerie, Alex and Amanda are fantastic people who get the job done RIGHT.

Filing a complain with the attorney General. These people put me out over 1900 dollars. Failed to mention a possible blown head gasket and performed work on my car including brake pads and rotors thermostat and radiator flush. After taking it back to them three times because it still had the original issue of running above operating temp. They claimed they could not recreate the issue. They even falsified the mileage on the paperwork. Why? I do not know. I took it to another mechanic and he performed a block test confirming it was a blown head gasket. Weeks of using all my free time to deal with these people could have been saved with a little bit of honesty. No matter how you look at it I was completely taken advantage of by this place of business and I don’t want it to happen to anyone else. If you don’t have money to throw at these liars I would go down the road. I don’t know how they sleep at night. They also wanted to sell me a used tire for 60$ because mine had a screw in it. I pulled the screw out myself and it wasn’t long enough to penetrate the tire and cause a leak. Funny.

Everyone take your car to Old Town Tire Auto bc they provide speedy superior service! Valerie was candid regarding the timeline of diagnosing my car and its repair, and took time to fully explain to me the issue. Thanks for the photo of the specific auto part replaced! The whole team was kind and professional. I'm visiting ABQ, so I also appreciated restaurant recommendations! I highly recommended Old Town Tire and Auto!

Huge shout out to Alfredo and Valerie! My family and I were staying at the hotel next door when I noticed that my transmission filter was leaking. They got me taken care of in record speed. So thankful to stumble across such a friendly and professional shop on our trip. Thanks again for all the help!

Love this place, it’s people and dogs. While passing through Albuquerque my cars electrical system shut down. I called around and was told “by appointment only” until this shop. Now as someone that doesn’t live here that’s a frightening prospect. This shop toke my car immediately and within a shot period had figured out the issues and fixed them. Should I ever have issues again in this area I would call this shop. Thanks again for your excellent service.

Valarie and her staff went above and beyond to assist us with the breakdown of our car on our cross country journey. We coasted into Albuquerque with the car beeping for 2 hours and many errors lights blinking. Toyota was of no help but Valarie was honest about everything. Best case scenario, worst case scenario, etc. we had to extend our stay by a day and a half but Valarie and her staff got the parts, completed the work as quickly as possible, and were so kind to let us leave our belongings so that we didn’t have to carry everything to our hotel. If you are a local to Albuquerque, or in need of anything passing through, I highly recommend Old town, tire and automotive. These wonderful people treated us like family and made sure that we were OK and had a place to stay as well as fixing our vehicle to get us back on the road as quick as possible! Many many thanks, Valarie!! Hugs from your FL girls!!

Great place to take your vehicle. My transmission went out, they handled it thru my 3rd party warranty. They were very knowledgeable and thorough. I would recommend to anyone looking for an honest auto shop. Friendly and great customer service. Always kept me updated.

Hi Old Town, You don't have me in your system yet you know exactly who I am. You are a clown! We have been customers of yours for 7 years and have refereed family and friends to your "business". You sure know who I am when your running my credit card. The truck was towed into your shop for a diagnostic only because it did not START!!! Why would you do an oil change on a truck that doesn't start lol. And that we never requested. Point proven what a scam your business is. Thanks for charging me for an oil change that never happened on a truck that didn't start. You sure did not have a problem with it being parked there for over a week the last time it was there, when you dragged out the diagnostic. Every time you have charged a different price for the same service. Weird. Enjoy my money and have a great day ripping people off : )

Should be zero stars. This is the worst auto repair shop. The owners are super friendly when they are taking your money but if you choose not to go through with a repair they get nasty and will not give you time to remove your vehicle. They also did not provide an estimate on how much the repair would cost or a detailed report on what was wrong with the vehicle. Everything was word of mouth, nothing in writing, super sketchy Old Town! Also way overpriced for just looking at a vehicle! Almost $700.00 just to look at it. Really? Stay Away from this Place!!!!

My 4Runner broke down on Interstate 40 and I was towed to Old Town Tire and Automotive. They immediately showed their professionalism and concern for my situation and gave me confidence. They were able to make the repairs and get me back on the road. The staff and mechanics earned my trust and confidence!

Traveling on the 40 through New Mexico and our car crapped out on us just West of Albuquerque. AAA towed us the 70 miles into town and the driver recommended Old Town to us. They are right off the 40 on Rio Grand in Albuquerque which was convenient. Valerie and the team were great. She was very nice and even went to the extent of calling another customer and asking if they were okay to put off there repair for a day so that they could get to ours. This is way above and beyond. Thanks to whomever was okay waiting another day to help my family get back on the road. Also a big thanks to Valerie for going above and beyond. I was also impressed with their knowledge of BMW's.. Some shops wouldn't even work on my car. Would recommend Old Town to anyone local or traveling like we are.

I had a blow out on the freeway and drove on my rim into the shop after hours. The next morning I was blocking the driveway and they were so understanding. Not only were they not rude they didn't even stress me about getting my tires from them. They looked at my tires and gave me expert advice about my tires being unsafe. I am so thankful they were caring and kind.

Uff, I cannot say enough about Miss Valerie, the front desk attendant. She was so helpful and informative, she kept me up to date with my cars repair progress. The only reason I stopped at this shop was because my car started sputtering out and this was the closest place I could find. This place is about a 30 min drive from my house but I'm definitely bringing my car back here for the tune-up. Thank you for your help in getting my car up and running again, it runs better than ever before.

My car wasn’t working last weekend beginning August so I call Valerie to pick up my car on Monday which they did. She was tell me it was the battery connection but the staff was so sweet and kind and also Valerie and she told me what was wrong with my car? I do appreciate the concern that she helped me out a lot, you’ll be seeing me regularly for my oil change in the near future But I’m glad because my car is back and is working wonderfully. You guys are the best.🚗❤️

When most places take advantage of you on car repairs, this place is different!! They showed me on the computer pictures of my whole car and what I needed now, down the road and not at all. Joey even asked me if I wanted him to show me how my breaks were worn, etc. My car was raised and he took the time to show me everything and answered all my question about my breaks and alignment. Never had any mechanic take the time to show me everything. Also, Valerie running the show in the office gave me amazing service as well!! This place is the best!!!

The men working here are the best! My family and I are traveling from Colorado to Arizona and noticed our oil pressure gauge seemed off. I wanted to make sure it was good for the rest of the drive and they had me come it and they checked it out right away to ensure everything was fine. Super fast and friendly. Would definitely recommend anyone to stop here! 10/10

Our van broke down a little outside of town. No shop in New Mexico would take our vehicle, but Old Town Tire did. The staff provided extremely great service and they did everything in their power to look for the parts we needed. Thank you for all of your hard work and dedication to helping us out with our situation. We look forward to seeing you in September.

This auto shop has always been there for me!!!! I live near by, but I have an older truck and it requires maintenance more then usually. However, anytime I'm in need, the people who work here always do great work!! They even provided amazing service for me and helped me out when my truck broke down and I had to ride my bike to work. I will always be grateful to them for that. Outstanding auto shop and gracious staff and workers there. I highly recommend going here if you ever need help with your vehicle.!!

Our engine light came on while traveling through Albuquerque. We were fortunate to find this business. They were very busy, but because we were traveling they checked our car out right away. The repairs were extensive, but they finished that afternoon. Then called us a couple of days later to find out how the car was running. The owners were so kind. We highly recommend this business. Thank you so much for allowing us to continue with our vacation.

We were passing through New Mexico on our way to AZ. It's about a 12 hour road trip for us, in about halfway through we noticed our tire pressure was off. Found out we had a small puncture in the tread of the tire and weren't sure what our options were. Luckily for us, this place was nearby. They took us in and helped almost immediately. Even gave water to our dog! The service was amazing, friendly and professional. We are back on the road and couldn't have done it without them. Thank you so much!

Old Town Tire & Automotive is terrific! I picked up a nail. When I called, they asked me to stop by to evaluate it. They looked at it & scheduled a time for the next day. They drove me home & picked me up when it was done. Everything was completed within a couple of hours. They were friendly, fast, and inexpensive. I will definitely go back!

Old Town Tire & Automotive is one of the best auto mechanic shops in town!!! I stopped by Alex's shop today for an oil change and the customer service was quite exceptional and second to none. Alex's expertise and attention to detail was quite impressive. It was clear that he really cared about offering expert service at a really affordable rate. The oil change for my 2008 Hyundai Elantra included a 40-point inspection where they did a full inspection of my vehicle. A few of the areas that this included were belts, hoses, liquids, tires and battery. Alex's honesty and integrity shined through as he took the time to explain the recommendations for my car. He gave me the great news first, my car was in great condition! This was such a great thing to hear since it has quite a few miles on it. There were only a few things that he recommended to increase the performance and efficiency of the vehicle. He also gave me a timeline for when I should probably look at having some these repairs done. I can't recommend Old Town Tire & Automotive enough. If you want an auto-shop with expert mechanics, honest and affordable rates and the best customer service in town, Old Town Tire & Automotive is the place for you!

I have gone to a couple of shops throughout Albuquerque to have odds and ends done on my vehicles and I came to the determination that I would just need to do the work myself if I wanted it done right. This thought has since changed after a line on my transmission gave out while I was on the Interstate. Luckily I was close enough to an exit which is where I found this garage conveniently placed a rocks throw from where my problems began. The staff were all very knowledgeable and the demeanor was welcoming. Not once did I get the vibes that this place was a rip off and they went out of their way to accommodate my needs. Not only did they fix my car but they also gave me a list of things that I should have taken care of at some point, which was the first inspection my car has had since I bought it on Craigslist. The cost for the work was worth it and so far so good. I will be going back and having them to make the other repairs in the future. Thanks to everyone there! I recommend this place to anyone and everyone who is in the area! Great Job!