Lowe's Home Improvement in
North Bergen Township (NJ)

It's fine. Got in, had what I needed, got out. Returned the extra. No issues.

Very bad customer from your closing team,I went to the store last night to return something that I order online and it was delivered to my house. They told cant take because that item was picked in another store. I just don't understand if you buy something online and came damaged i dont know where is coming from. They refused to take the one damaged and I bought another one again.

Liked the place. Well organized and the staff was super helpful!

Huge selection at this store but not enough employees. Stopped by to pick up an order... Nobody came after I checked in at the machine even after they page someone to come to the pickup counter. Thank goodness for Alex who was working at the returns register came to my rescue. He quickly rang me up and i was able to retrieve my order.

DO NOT BUY AT LOWES! They are terrible in every single way. We bought a refrigerator from them and they have refused to give us their certificate of insurance that is needed in my apartment complex. We have literally been begging LOWES to provide it for the last few weeks! And of course they show up with the fridge at 7am without the insurance so they were turned away. Their customer service is awful!! They don’t care about the customer at all..PLEASE DO NOT BUY APPLIANCES AT LOWES

Customer Service is a joke and delivery is always an issue. I would literally give a negative 10 if I could. For starters, I’d love to know how Lowe’s customer service goes thru training. I ordered a same day delivery today and was delivered a SUBWAY SANDWICH at 8am. North Bergen, NJ Lowe’s calls me at 2pm to say that the driver made a mistake and picked up the package and will be coming back now. I said, ok. Human error happens. I live 15 minutes away. Flash forward to 4 hours later and I still don’t have my package. Not only is it IMPOSSIBLE to directly connect to a store, if you call customer service about they issue, they put you on hold for at least 20 minutes to only come back and tell you that you need to DRIVE to the Lowe’s and return the sandwich and get a refund. WHAT?! I still want my package. Then, when I ask to be connected to the store, the woman working says, well, we gave him the package and your address 4 hours ago at 2pm. And when I say that it is still not here and to contact them, SHE HANGS UP ON ME. There is ALWAYS an issue with Lowe’s delivery and your customer service! How is this not the store’s fault and if there using uber driver’s, how would they not have a phone number to contact them?? That is a complete lie. And the fact that the photo that Lowe’s texted me is of a sandwich and no one thinks this should be fixed, is madness.

The customer service could have been better. But I found exactly what I needed.

Very disappointing experience. The salesman didn’t ask any questions, looked completely miserable, and acted like he only cared about making his commission. My mother tried to be friendly and he barely responded flat, no personality, whispering the whole time. Then the delivery drivers were “in a hurry,” but it really seemed like they just didn’t want to carry a refrigerator up to the 3rd floor. Overall, unprofessional and not helpful at all.

Good heavens, that a disastrous service!!! They have more variety than Home Depot, but the customer service is a useless. Yesterday I was there and they had to announce over their loudspeaker more than five times for someone to come to the plumbing area. Besides that, I spoke with three of their employees telling them I needed help ??. I don't recommend that store at all.????????

I pressed button 10 times waited 25 minutes. 3-4 time announced help needed in plumbing department and no one came. Date 29 October. If you don’t help what the point of this. Such a shame!!!!! Such a service!!!!!

I waited over 10 minutes after one of the staff called over the radio three different times for someone to help me find an item, but no one ever showed up. In the end, I left, and that same staff member didn’t say a word as I walked out. That really shows how little they care about their customers..

I found everything I needed in a timely fashion. Osmond and Dello, who work in the kitchen and bath area, offered to help because we looked a little confused. Great employees that should be recognized.

We ordered new refrigerator at Lowe’s and paid for the delivery and pick up of the old one. On the scheduled day delivery comes and tells us they cannot deliver because our driveway is too steep, so they reschedule to come back with smaller track for Saturday. On Saturday they come again with the same big truck and tell us exactly the same thing!! Is this a joke?!?? I’ve waisted two days of my life on waiting for incompetent people to do their job! This is unacceptable and infuriating! This customer service doesn’t deserve any stars!! Please don’t repeat my mistake and go somewhere else!

It’s fine. Good selection. Big space. But delivery sucks. They charge the workers if they fail to deliver a fridge so if they don’t think they can get it to fit without any issue not even an attempt will be made. Because Lowe’s charges then 250$. The treat workers terrible.

Horrible experience ordering a dryer and a fridge. It was a day of delivery that we were told that the dryer was in stock at the store. When the guy came to deliver the fridge, he would not do the connection, because our water line was not a certain way. Salesperson had never mentioned this. After getting a plumber and rescheduring the delivery, the fridge was not on the truck. They had it as a service call. They came to hook up a fridge they never delivered. After multiple phone calls and put on hold an hour or so, there was no resolution. We canceled our order and went to PCRichards. Same appliances for the same price and professional service and delivery. This isn't the first time we have problems with appliance deliveries from Lowe's.

Shoutout to Alex at this location who went above and beyond for me today. I ordered this box online to be delivered to my house. As you can see from the photo the third party delivery service (One Rail) left it outside on the streets of NYC where it was stolen. Apparently, if you order something online, and they do something like this like leaving a package in the street, Lowe’s doesn’t have to refund you - you have to fight with a third party. That is like if an Uber driver doesn’t deliver your food, or leaves it outside of your apartment and it gets stolen, having to call the Uber driver to get him to pay you back as opposed to telling Uber and getting your money back. While I will never order from Lowe’s online platform again knowing this information, Alex at this Lowe’s contacted the shipping company and figured out how to get me a refund internally. Not a lot of people today care about helping others - this guy does and should be recognized for truly stellar customer service.

After being given an unwanted tour of practically the whole store, I finally found what I was looking for. I went to the register and when I asked for a military discount I could not get it by showing my Military ID. I was required to go to their website and fill out a form. I haven't been in a Lowe's in years, no thanks. At Home Depot, simply showing your ID is enough to get a significant discount. I won't be going back to Lowe's.

I had an excellent experience at Lowe’s thanks to Steven. in the lumber department. He went above and beyond to help me find exactly what I needed and even made all the cuts I needed right there on the spot. His knowledge, patience, and friendly attitude made the whole process quick and stress-free. Great customer service like his is hard to find these days—thank you, Steven!

Much cleaner, less dusty than Home Depot. Lower prices too. Better parking, WAY MORE HELP in store too.

I finally bought a drill. I read up on the brands, bits, etc, but then it got confusing when I was actually in the store surrounded by drills. Mike from 'Tool World' at the Lowe's on Tonnelle Ave in North Bergen, was so helpful! He also gave me a quick lesson between oxide vs titanium bits, and what would fit my needs and price. Thanks to Mike, I now own my own drill and a set of screws with a few bits to start. Now I'm ready to screw in hooks myself ?

This is their version of one coat coverage "snowbound white" The first gallon took 3 coats to semi cover the walls. Cracked open the second gallon and it was brown. Guessing the first gallon was also defective but there is no way that the second should have been given to me looking like this. So here I am with people here to paint and no paint. ::updated:: They accepted a return so bumping to a 3 star. Still not happy that I wasted a day, but at least I got refunded for the defective product.

Have been many times at this location and each time every employee is willing to help with my questions and issues. They are super knowledgeable of what’s available in the store and where to find even the rarest small item (like tension pin). I’d like to call out Edwin, one of the store managers, who is a real super star willing to go above and beyond to help customers. The store itself is always clean and well organized. Real pleasure to shop at this location!

My favorite lowe’s lots of good stuff for the spring time & summer time. The best part is I found my favorite lavender plant!?? ? I love this place can’t wait to come back again❤️

Great Store and location. It's so much better than the other store next to it. Staff is always friendly and the store is always clean and organized. Their new online ordering system is really amazing. I usually order it when on on my way there and the order is ready by the time I get there. Extremely convenient and a big time saver!

I needed help finding a drill-less window bracket for an older apartment that I live in. The staff member there was very happy to help me find something based on what I told them and type of air conditioner I have. It wasn't any more expensive than any other store or online store, and was better because I got it and could go right home and install it instantly during a heatwave. This was a two person job I did alone, so it's not perfect. But despite it being slightly off center, this bracket did the brunt of the work for me and keeps the AC quiet and supported on an older window and frame. Couldn't be happier overall :)

This is my genuine review with proofs and experiences. Do avoid getting doors and windows installed from Lowe’s. Other products might be excellent in Lowe’s but avoid doors and windows from lowe’s north bergen. My personal experience with installer and Lowe’s representative who charged me around $15000 for doors windows which is not worth. I was overcharged after finding same product same company from other installer.I would not mind paying more money if installation and products are good. After not even 6 months of installation, I had water drain issues from windows in my all rooms while rainy season. Windows and doors were not installed properly from outside not even insulated properly and all rooms get too much cold air, wind noise and traffic noise. My previous windows were too old but atleast I had to put heater between 68to 75F. Right now I have to keep heater on up to 80 to 82F all time in winter season to keep house warm in normal winter. I made so many complains to headquarter lowe’s but got no prompt reply. Also customer service always try to reach to the store and couldnt get in touch with the person.Then I complained to northbergen lowe’s store, they advised me to contact Lowe’s customer service. Lake of communication between stores and headquarter made a big mess. My door was installed after 1 year and 6 months. It was left in garage by delivery person and installer did not show up for 1 yr 6months. When installer came after long time he said door was measured wrong so Lowe’s representative asked me to pay again for same door to replace. I did pay one more time which I get refund later. But its all gimics and not trust worthy. My glass door has part missing which I mentioned to installer and representative and they couldnt get me till now. When I called representative that nobody has showed up to install he said talk to the customer service. Every time I reach him he said I am busy and talk to customer service. I was never provided my invoices and order bills that I paid for the order. He said he will provide me invoices after installation and never got any bills. I had to present bills to my charter accountant for the taxation purposes which I couldnt. Thanks to lowe’s for giving me so much hassle and problems. Also i cant sleep neither my family in the night due to heavy wind and traffic noise. Nothing is installed or insulated from outside. My old windows were sealed proof. Now no one wants to take responsibility. My basement windows were done by Home depot North bergen and they did super seal proof. I am attaching pics of lowe’s install windows and doors that i have to go through every rain season. Gaps were left in the borders also products borders are not sealed. I dont have extra money to spend to fix this job that is been already paid. Also lowe’s has overrated pricing with bad quality installation.I would not recommend Lowe’s North bergen to anyone. Atleast not for doors and windows. Worse service and once they get money representative try to avoid complaints.

If I could rate ZERO Stars I would. We just had a horrendous experience with appliances yesterday after a purchase in the North Bergen Store. We purchased a new Dishwasher from Christopher A to be delivered and installed Thursday June 17th. The delivery truck then arrived on Tuesday June 15th while I was at work and had to be returned to the store. In conjuncture to this, I was unable to get through on the phones in north Bergen to reach anyone for 22 minutes and when I finally did we rescheduled the delivery/installation on Thursday 17th. On Thursday June 17th, I took off from work and the shipment arrived but no installation! What a surprise! Even though we paid $188 dollars for installation, it looks like I’ll be installing the appliance myself.