My vehicle was towed to this company by the police. When I arrived to pick it up, I was treated very poorly by an older staff member. His rude and unprofessional attitude was completely
Complete scam. Towed my wife out of a parking spot she pays $150 a month for. Couldn’t tell her why other than that it was a “private tow”. Conveniently no documentation for who called it in or what rule was broken (because there was no reason). Initially when my wife called they said they didn’t have her car, so she had to go file at the police station thinking it was stolen. Police tells her Top Gun does have it. Once the police called they conveniently remembered they had the vehicle. This all happened over a snowy/icy weekend when they knew people probably wouldn’t be driving and they could rack up fees in their lot by the time anyone realized it was missing. Over half a week’s paycheck down the drain to these pathetic dredges of humanity.
Bunch of thevies! They make you make appointments to get your own car, then don't honor the time, then charge you late fees when they don't show up on time!
Being towed is a miserable experience, but I have to admit I did not experience any of the issues the other reviewers pointed out.
I got dropped off at the Dell ave location 30 minutes before they opened for pickups on a Sunday during a snow storm on a holiday weekend. I didn’t even know if my car was there; I just took a guess.
The employee on site let me wait inside while he salted the side walk then found my car and processed my pickup 20 minutes early. Based off other reviews I came prepared with cash, but was surprised to be offered the option to pay with a card. I was issued a receipt and was on my way before they even opened.
I almost never write reviews, but this experience absolutely deserves one. I just retrieved my car from Topgun, and the level of mistreatment I experienced was OUTRAGEOUS.
My vehicle was towed in the afternoon from a location where I had parked for the first time, unaware that public parking was prohibited. Starting at 5:30 pm., following instructions from the local police, I repeatedly called this so-called “company” to confirm whether they had my car. I called dozens of times and only ever reached an answering machine. Despite leaving a message, I was never called back.
I had no choice but to take an Uber to their location without even knowing for sure whether my car was there. I arrived only 13 minutes after their office hours ended.
I was immediately told I would be charged $350 for picking up my car “after hours.” I asked to speak with the manager, who was nearby (everything happened on the street, not even in an office), to explain why I arrived just minutes after 6 pm., ask that the regular rate be honored, and clarify that this was the first time my car had ever been towed. He was rude, dismissive, and completely inflexible, and told me I had to pay if I wanted my car back.
As if that weren’t enough, when he saw that the vehicle registration was under my husband’s name, he said that my husband had to retrieve the car in person (we live 40 minutes away!!), despite the fact that my name appears on the car insurance and matches my driver’s license. He remained rude and uncooperative, and only relented after demanding to speak with my husband by phone and requesting an authorization email before releasing our vehicle.
What upset me most is not the towing situation itself, but the terrible phone service, the extra charge due to their own INEFFICIENCY, and the deeply CONDESCENDING and DISRESPECTFUL treatment throughout the entire process.
This company takes advantage of people!! Avoid them at all costs!!
I rarely leave negative reviews, but this experience warrants one.
The manager I dealt with was extremely rude, sarcastic, and unprofessional. He used his position to intimidate people who were already in a stressful situation and just trying to retrieve their vehicle.
Because the car is in my husband’s name, I was required to provide a notarized letter. They refused to accept digital notarization even though it is legally allowed in New Jersey. When I explained it was New Year’s Eve and most places were closed, he mocked me and said I was not trying hard enough to find a lawyer, friend, or family member to notarize for me.
When I arrived on site during cold winter night, he saw me waiting and ignored me. After I lightly knocked on his window, he rolled it down and yelled at me, accusing me of interrupting his phone call. His behavior was aggressive and completely unacceptable.
This business seems to operate by taking advantage of people when they have no other choice. No one deserves to be treated this way. I paid $1,000 just to get the car back, an expensive lesson, but one I will move on from. Unfortunately, it seems this individual is stuck in a business fueled by anger and hostility and cannot move on.
Very bad experience with the manager. He spoke to me with attitude and treated me like I was one of his employees. I also saw him talking down to his staff, being disrespectful and unprofessional. I only went to pick up my car, and he told me they charge by “date” and not by “day,” which makes no sense and comes off as a way to overcharge people. Very rude service — I do not recommend this place.
My car broke down and I couldn't retrieve it from the parking lot until the next day. It was towed by this company, which charged me exorbitant fees to retrieve it. I didn't question the price, but I have never been so poorly served and mistreated in my entire life! I am pregnant, and they wanted me to wait for my tow truck outside, standing in the cold, when it was only 4:00 PM (the place closes at 6:00 PM). After I complained, they let me inside, and I had to sit on the ground because I couldn't stand anymore. It's sadly frustrating to see how insensitive people are to others. We had to pay $500 and leave crying because we were treated so rudely!
My car got towed, and walking into this place felt like entering a kingdom of arrogance. The staff talk to you as if doing you a favor while robbing you in broad daylight. Prices appear out of thin air — no explanation, no respect, just pure attitude. Ask a simple question about the fee and you instantly become “the problem.” If rudeness were an Olympic sport, they’d win gold.
One star is simply Google‘s floor, not this company’s. And let’s be honest, money made off people’s frustration doesn’t stay clean, or last long.
Very rude and unprofessional attitude. Even if you have no problem paying them, they set a time for picking up your car and they do not show up or even call to reschedule.
October 12, 2025. 3 pm. Paid $350 at Top Gun Towing to retrieve my car from Coach House. Was not allowed to note ‘paid under protest.’ I plan to dispute the charge under NJ’s Predatory Towing Prevention Act.
This company is a complete scam and money-hungry! They towed my rental car from the housing complex I live in after I parked it there during my lunch break. When I approached the tow truck driver, I showed him my license and stated that I lived there, but he still refused to release the car. He claimed that it would cost $300 to release it. He then called his boss, and the boss informed me that all the cars they tow are from residents of the complex. How is that even legal? Everyone is so money-hungry that it’s ridiculous. The owner threatened to call the police if I refused to let the driver leave. I told him to call them!
If I could give less than one I would. This company is a total scam. They towed my rental car and then demanded cash only, refused to accept credit cards, and threatened to keep the car if I didn’t comply. That’s not just shady—that’s illegal.
They charged me an outrageous amount, didn’t give me a full receipt, and refused to give me the full amount of my change. I felt completely taken advantage of and intimidated. These people are scam artists, plain and simple.
I’ve reported them to the New Jersey Division of Consumer Affairs and my rental car company. If you’ve had a similar experience, I suggest you do the same.
Avoid this place at all costs. This is predatory, unethical, and possibly criminal behavior.
Attempting to extort people sitting in their cars by blocking them in and claiming they will not move until they’re paid? Even agreed that I was “being kidnapped” until I paid the extortion fee all caught on video. That’s how people end up with lead in them. Count your days an attorney will be reaching out very soon.
They towed my car from right in front of my building—what makes it even more absurd is the irony of the situation. The building I live in and its management have a contract with this towing company, and I’ve worked with them numerous times before regarding towing services. Now, they’ve towed my own car.
When I went to their office, there was no one there. Instead, a woman sitting in a car outside tried to assist me. However, she said she couldn’t release the car. I told her, “At least let me pay a minimal amount so I can get my car back and leave. After all, we’ve worked together before, and we might meet again in the future.” Her response was, “Our boss doesn’t allow it.”
They’ve been holding my car hostage for weeks now. Tomorrow, my first stop will be the DMV to cancel the plates. The car is financed, and the company has already informed me they won’t be taking it back. I’m leaving the car to them—best of luck with it! “Ford Escape Grey”
their improper and unprofessional towing broke my handbrake, rear brake calipers and the repair is 2000 dollars to replace the rear brake calipers, brake pads and handbrake. this is unacceptable. i would do a lawsuit against their improper towing if i lived in NJ. also they demanded cash only to get the vehicle back. very shady and possibly unlawful business
This place is the scum of the earth
Unacceptable Service – Avoid at All Costs. This was the most disgusting experience I’ve ever had with a tow truck company. their customer service was nonexistent. I was met with rude, dismissive responses. When the truck finally showed up, the driver was unprofessional, acting like he was doing me a favor instead of performing a paid service. The driver showed up in a truck with blacked out tints demanding a cash payment to get our car back.
This company is the definition of shady—unreliable, overpriced, and disrespectful. Do yourself a favor and call literally anyone else.
I can see why they have one stars, the place I work has worked with this company for years a car got taken by accident . Picked up within the hour or so although we are familiar with the price they charge people and it is on the sign when we got there we were up charged . The manager is terrible he was talk down to us as if he were inferior to him over the phone and if we asked a question or needed a direction or a address he hung up on us. Whole time trying to belittle us and he uses the drivers to have to do his dirty work . I say this being the manager after we paid ordered the driver to lock us in the lot and tell us they aren’t going to release us until we pay more. After they previously already collected payment and let us in the car . They trapped us in there mind you we are two young women and tried to force us to pay more on top of what we already paid. It was not until I told them I was going to the call the cop because we paid had a receipt and they let us in the lot to the car they opened the gate. I don’t recommend any company to ever use them if you can find another towing company I would recommend you do that .
Terrible towing company, I get no one wants to be towed but there is not reason to up charge people , lock them in after they pay and harassing them for money , as well as belittle them . This company is terrible and scammers , and they know what they are doing only accepting cash payment and than after you pay harassing you for more money . Beware of this company and be careful if you ever had the displeasure of having a encounter with them especially if you are a women .
These guys are lier and rough. Even I called local police, the police knew them and give me the exact number of these guys, they said they closed, have to stay at a hotel to wait for pickup my car next day. They asked $350 cash without any reasonable statement, not accept credit card. Very bad experience in such big city. Local Police officers should read these review, you are helping these robbers.
So these people towed my friend's car illegally the car was park legal on the street and my friend spent 2 days in the hospital only to find her car was missing when she went to look for it after walking from hospital and walking 2 days looking for her car asking 3 municipalities no one knew nothing till she contacted her boss to update him on her condition was when she found out this Company towed her car. They acted like they didn't know about the car , then just beat around the bush , didn't let see the car so she can get her stuff to get the car out. Point blank like the rest of the Reviews these people are heartless and don't belong in business at all!!! They should put themselves in others shoes and not rip people off how you have a car that you unlawfully took and only had for a few hours and charge $350 ? Come on now!!! If anyone wants to sue please let me know everyone needs to sue these heartless , selfish thieves !!!
The Owner of this shop is a disgusting and really nasty person only cares about the money . This business should be closed down . They Are rip offs and dont care about anything else not even if you have medication in your car that you need right away knowing that i lived hours away and i wasnt from here and i had to spend the night on the streets because all my personal belongings were in the car. Disgusting Human Being
If I could give this 0 stars I would. I got towed at the Aldi on John F Kennedy Blvd there was ONE sign that said you have to be a member of crunch fitness so that you are allowed to park there. They towed it and no one picked up the phone. So I just went there to get my car. First they said that it got towed at 1am, which was definitely not true, after me saying it the guy changed it and told me I have to pay $350 cash, before getting my car instead of sending me a bill or paying card. Hearing that I decided to get the police involved, because I'm not from new jersey and needed the car. As soon as they arrived all of the sudden card payment was available if I follow the guy to this office 5minutes away. However they did not mention that they would charge me 4%, until he took my card and made me sign two papers, which stated that I agree that I was in the wrong, in order to get my car back. He said I wouldn't get my car back even if I pay if I don't sign these. All these past negative reviews for a reason.
The previous reviews speak for themselves. They are running under unethical and illegal practices. They made me wait in the freezing cold for 2 hours for my car as I awaited one of their reps to come release my car. I called the owner and expressed my frustrations with the wait, because he wasn’t giving me any clear timeline of when someone was coming to give me my car. There were no open businesses in the area where I could stand and wait at least. He ends up flipping out on me and goes “see you tomorrow for your car.” He literally tried to hold my car hostage after making me wait for his team for 2 hours in the freezing cold, which is one of the most illegal things one can do. Stringing me along for hours and threatening me to return the next day while I waited in freezing weather is inhumane and total abuse of power. It wasn’t until I told him I had medicine that was in my car that needed to be retrieved when he started replying again and finally sent someone! What a sick individual you have to be to hold someone’s car over their head and leave them in the freezing cold. We as consumers don’t deserve that sort of predatory practice and any business engaging with Top Gun for their services is a direct reflection of Top Gun. Two words: Do better!
I don’t even know what to say. $350 is insane. Asked for a discount since I’m an EMT and firefighter and guy didn’t care. Uncle works in a towing company as well and said they give first responders at least SOMETHING off out of courtesy. I have never been so disrespected in my life. I’m sorry but being an emt/paramedic is an honor, not a privilege. We help you guys out in your own town when you need it! Something off would have been cool.
The worst towing experience ever, the people that work there are unethical and I compassionate. They made me walk half an hour because they didn’t have a card reader where my car was. These people are cruel.
They tow cars from the massive parking lot shared by Home Depot and Raymour and Flanagan off Route 440 in Jersey City where I was parked while renting a vehicle from Home Depot. My main dispute is therefore with Home Depot. But without advising customers who call for directions when one arrives at Top Gun in a forlorn stretch of Tonnelle Ave in North Bergen one is told they will be half an hour as everyone is out for lunch. The boss then drives by, after you stand waiting in the sun outside, and tells you his employee came back from lunch early and was waiting for you for ten minutes. This is on an empty street where you are desperate to retrieve your car and get on with your day. They then tell you the charge is $100 more than advised on their notice. They take cash or apple pay, unable to take credit cards. They then refuse to allow you to indicate on the hand written receipt that there is damage to your car. You are supposed instead to sign a receipt waiving all rights to complaint. The scratch is new damage to your car, easily incurred by late at night, clumsy and complacent towers. When you try to continue writing on the pad as the employee yanks it from your hands, and then walk away without a receipt, the owner texts you that you are on camera assaulting his staff, and asks (trigger alert, retrograde sexism to follow) what sort of man assaults a woman, you should have come see him (this being the same weirdo who drove up to inform you that his employee was waiting for you ten minutes, the same man who gave you the address and told you about the lunchbreak, the same man to whom you sent your apple pay. This whole operation is a shabby shakedown, an affront to honest motorists and retail customers. Evidently Top Gun's main business is as an auto repair shop, about which I have no experience or knowledge; they should be encouraged to get out of this nasty sideline, towing for inept, greedy, stupid and ungrateful big box corporations like Home Depot, assuming they are better and more honorable as a repair shop, as their reviews suggest.
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