I rarely leave negative reviews, but this experience warrants one.
The manager I dealt with was extremely rude, sarcastic, and unprofessional. He used his position to intimidate people who were already in a stressful situation and just trying to retrieve their vehicle.
Because the car is in my husband’s name, I was required to provide a notarized letter. They refused to accept digital notarization even though it is legally allowed in New Jersey. When I explained it was New Year’s Eve and most places were closed, he mocked me and said I was not trying hard enough to find a lawyer, friend, or family member to notarize for me.
When I arrived on site during cold winter night, he saw me waiting and ignored me. After I lightly knocked on his window, he rolled it down and yelled at me, accusing me of interrupting his phone call. His behavior was aggressive and completely unacceptable.
This business seems to operate by taking advantage of people when they have no other choice. No one deserves to be treated this way. I paid $1,000 just to get the car back, an expensive lesson, but one I will move on from. Unfortunately, it seems this individual is stuck in a business fueled by anger and hostility and cannot move on.
If I could give ZERO stars, I would.
This entire experience was absolutely heartbreaking and infuriating. I parked for less than 10 minutes just to bring up my disabled mother’s groceries. When I came back — my car was gone. Towed within minutes. I called right away, but of course, no one answered.
This happened around 3 PM, and I had to wait hours until after closing time to even retrieve my car. When I finally arrived, they acted like it was nothing — just another chance to make a quick buck. They hit me with a $50 after-hours fee because they refused to open before 6 PM, and another $50 “storage fee” like I had left my car there overnight. Pure greed.
In total, I was forced to pay $364 — $250 for the tow, $50 after hours, $50 storage, and $14 for a “credit card convenience fee.” What kind of business takes advantage of people like this? It felt like being robbed in plain sight.
To make things worse, I even called the owner of the complex, and he said he “didn’t like getting calls.” What kind of owner says that when people are being taken advantage of on his property? It’s disgusting.
The heavy-set man at the lot couldn’t even look me in the eyes — pretending to be on the phone the whole time. He knew what they were doing was wrong. Watching him avoid eye contact while I stood there holding back tears was truly disheartening.
This entire situation was disturbing, disappointing, and just sad. I would never wish this experience on anyone. People work hard for what they have — and for a company to take advantage of that, especially when helping someone disabled, is beyond cruel.
This isn’t how you run a business. Do things the right way and blessings will follow — not by preying on others and scamming people out of their money. I will never forget how this made me feel.
My car broke down and I couldn't retrieve it from the parking lot until the next day. It was towed by this company, which charged me exorbitant fees to retrieve it. I didn't question the price, but I have never been so poorly served and mistreated in my entire life! I am pregnant, and they wanted me to wait for my tow truck outside, standing in the cold, when it was only 4:00 PM (the place closes at 6:00 PM). After I complained, they let me inside, and I had to sit on the ground because I couldn't stand anymore. It's sadly frustrating to see how insensitive people are to others. We had to pay $500 and leave crying because we were treated so rudely!
Top Gun always takes care of me. I have come to Top Gun over the past 5 years for Vehicle Repairs. They always have the car looking like brand new when they are done with it. I have had Mercedes-Benz AMGs, Tesla's, and Audi's here. They always look like factory when they are done. 10/10. Always recommend, and will continue to go here for any repairs or fender benders that I may have.
The guy tows my car then says he can unload it if I give him $350 cash on the spot. Said I couldn't pay using a credit card. When I came up $50 short, he said i could venmo him. When I got the receipt, it says credit cards are allowed as payment. I asked him why he was being difficult with me when I could of used a credit card and he told me "because we're doing it here and not in the office."
Julian was so awesome! This guy gave me a more than fair deal, and was extremely patient with me while I got my finances in order. Great group here. I highly recommend!
This company is a complete scam and money-hungry! They towed my rental car from the housing complex I live in after I parked it there during my lunch break. When I approached the tow truck driver, I showed him my license and stated that I lived there, but he still refused to release the car. He claimed that it would cost $300 to release it. He then called his boss, and the boss informed me that all the cars they tow are from residents of the complex. How is that even legal? Everyone is so money-hungry that it’s ridiculous. The owner threatened to call the police if I refused to let the driver leave. I told him to call them!
I had a very disappointing experience with Top Gun Towing Impounds. My vehicle was towed, and I tried contacting them immediately using the number listed on their website, but no one answered. The next morning, I visited their location and was charged for two days of storage ($50/ day) in addition to the towing fee! As a first-time tourist visiting New Jersey, I felt scammed and exploited. Customer service was poor, and the whole process felt unfair and frustrating.
Horrible place horrible customer service tried to charge me $350 when I was going to get my car and it only been there for around 4 hours. And the person on the phone was very disrespectful. Won’t recommend this company at all.
Absolutely terrible experience. They tried to tow my car while I was still sitting inside, with my mom and little sister also in the car. My sister was in tears, and the situation was completely unnecessary and traumatic. When I told him I’m calling the cops because you’re lifting me while I’m still in the car. He got scared and dropped it. Cursing me out in Spanish. This isn’t the first time I’ve had issues with this company—they operate in a shady and dishonest way. Charging $350 for a tow and then demanding $150 just to drop the car is outrageous. Beware—these people are scammers and should not be trusted. Thank you for nothing you people have no humanity or integrity whatsoever.
If I could give less than one I would. This company is a total scam. They towed my rental car and then demanded cash only, refused to accept credit cards, and threatened to keep the car if I didn’t comply. That’s not just shady—that’s illegal.
They charged me an outrageous amount, didn’t give me a full receipt, and refused to give me the full amount of my change. I felt completely taken advantage of and intimidated. These people are scam artists, plain and simple.
I’ve reported them to the New Jersey Division of Consumer Affairs and my rental car company. If you’ve had a similar experience, I suggest you do the same.
Avoid this place at all costs. This is predatory, unethical, and possibly criminal behavior.
I would think about twice before you contract this place. I had an issue where my car got towed in my apartment complex. I was park in a legal parking spot for these past two weeks. Haven't moved my car. Mind you their drivers go in the complex every day to check. Everyday! They towed me now why!? and said that my decals were not visible. They policed me to tell me why I have 5% tints. Idk how was that an authorized parking violation. Their drivers always use a flashlight and see my parking strip on there. This time they were sure I had no sticker. When I sure did. After showing Joe my parking strip on the left top corner he stated that they don't go by that when my complex made it very clear to them they have too. We get two decals. One of my decals was place on dashboard and one was on the windshield. I think it so unfair how they try to find excuses as to why they didn't see my decals. PLEASE DO NOT CONTRACT PEOPLE WHO WILL GIVE YOUR TENANTS A HARD TIME. I had to pay $300 because they don't work for free.
I parked my vehicle in an apartment complex with a valid guest pass displayed, which was set to expire at 9:00 AM—the same time I planned to leave. When I went down to my car at 9:05 AM to head to work, I discovered it had already been towed, despite the pass still being visible.
To make matters worse, the towing company only accepts cash, clearly an attempt to avoid taxes. This is a highly predatory business practice, and it’s extremely unfair to both tenants and their guests. The Duchess needs to reevaluate their relationship with this towing operator and take steps to prevent this kind of exploitation.
Predatory towing at it’s finest. Be careful when going to the shopping center at 8101 Tonnelle. They will attempt to tow your vehicle for any reason and use the “security called us” excuse.
Not sure who's running it but sick job. Defacing a building and hanging a sign that you have no permission to hang on have a building
The property owner does not own the building where it is hung .
I had a very disappointing experience with this towing company. One of their drivers, who seemed young and inexperienced, sideswiped my vehicle while not paying attention. To make matters worse, the driver lied to the police officer and tried to blame me for the accident. As a result, my vehicle will now take months to repair, leaving me with no transportation in the meantime. It’s concerning that the company hires drivers who lack the attention and professionalism needed for such an important job. I hope they take this feedback seriously and work to improve their training and accountability.
They’re legit scamming people. They’re towing car even when property management gave approval for my friend to park her car. They lied and said they towed her car at 12am but when we outside they were towing her car at 9:30am . They’re legit business crooks and scammers
They towed my car from right in front of my building—what makes it even more absurd is the irony of the situation. The building I live in and its management have a contract with this towing company, and I’ve worked with them numerous times before regarding towing services. Now, they’ve towed my own car.
When I went to their office, there was no one there. Instead, a woman sitting in a car outside tried to assist me. However, she said she couldn’t release the car. I told her, “At least let me pay a minimal amount so I can get my car back and leave. After all, we’ve worked together before, and we might meet again in the future.” Her response was, “Our boss doesn’t allow it.”
They’ve been holding my car hostage for weeks now. Tomorrow, my first stop will be the DMV to cancel the plates. The car is financed, and the company has already informed me they won’t be taking it back. I’m leaving the car to them—best of luck with it!
It’s really sad that the town allows a business to charge the eye-watering price of $350 for a five mile tow. And I had to go to two ATM’s to give them cash, obviously so they can skim on their taxes. Real legit business here guys. Do yourself a favor and don’t ever park in a parking lot that has their company name on a sign. Don’t give them the satisfaction.
This is a legalised crime scheme making you pay cash for towing your car from around parking at Crunch Fitness in Newark. There might be a legal right to take your car away from private property. However, there is absolutely no need to do so, because the car parked in a far corner not blocking any traffic whatsoever.The signs stating the parking is for patrons only are not clearly visible. Another thing is the parking area was busy by 10 % max yet they take your car to make you pay 350 cash only. Do they even have a license for towing? Scammers and corruption scheme participants. Stay away from them at all costs.
The police forced me to call Topgun when only the fender was damaged and the car could even be driven without any problem. Topgun did not let me take the car out until I paid $200 dollars, and the more days I was there they charged me $80. per day, this is all a scammed
These guys told my truck with the brakes on. The burnt house all my breaks. Rollers cost me 2500 to fix it. Also, they damaged my dump trader. And I paid them $1000. Toast guys are horrible.
I don’t recommend the company because I was parking in the super market food bassar and when I went pick my car at 6am the man said your need paid$250.00 dollars cash now y I explained to him but is 6am , he say your pay now cash, when I said I need pay credit o debit , he said no your need paid cash only and I called to somebody for the money , but the bill don’t have codified, so maybe don’t pay tax when your paid cash. Becauful my people.
Girlfriends mom left her car in the lot and went to the crunch to workout (legally parked in a lot where she was a patron of) and when she got out they illegally towed her car and made her Venmo the drivers personal account 300 dollars after not even a day of it being towed. These people are thieves and need their business license revoked. Told her to tell her mom to press charges.
Very courteous for a towing company. Got them out at 2am to get my car out. Given a situation no one wants to be in if you treat them calmly they return the courtesy.
They towed my car from food bazaar and asked me to pay $350 cash or venmo. I called the police and officers said they don’t have permit to tow my car and they don’t have permit to store my car. I ended up paying cash $350 in front of the police and they recorded everything. Their parking lot and invoice that they gave me after I pay $350 cash. Going to sue them because officer said they are not allowed to tow my car and store my car because they don’t have permit. Here is the sign and it doesn’t say that I need to pay cash or venmo…
Nobody likes when their car is towed, but if anyone should do it, it’s “Top Gun”. They take proper care of your vehicle and try to accommodate convenient pick up. I really needed the car on Sunday and they went out their way to open and release the car regardless that it was a day off. Guys are truly professional, hard working and nice.
This compagny is disgusting basura supporters. I let my uncle slept in my car while i went to the store, it took me 10 minutes maximum and than when i cameback i saw the car was towed and gone, they event let my uncle asleep in the vehicle while towing it. My car was also in perfect top condition, this is how it was when i try to pick it up back, nothing to do + the compagny is charging me a $600 overnight fee? If i could put 0 star, i would.
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