Harbor Freight in
North Bergen Township (NJ)

Poor service I don’t buy anything anymore in this place

I appreciate the brand and because of my ability to travel during work hours, I can shop at many different HarborFreight locations, but I consistently keep coming back to the North Bergen one. What keeps me coming back, are the friendly faces and the above and beyond customer service. One of my favorite things about my visits here is that there’s really no distinction between the management and the associates when it comes to level of effort, care, and assistance. It’s like the title doesn’t even matter and folks are just willing to help you out, no matter who you are. I found this consistently across the board and I would love to call out everybody by name (I will update this as I learn more folks names). However, the two individuals that I have most interacted with during my visits are Jorge and Alexa. Talk about talk about going above and beyond for your customers, Alexa always greets me with excitement and a smile. Jorge is consistently sharing his knowledge not only for my product needs, but his curiosity as to what I’m working on or what problem I’m trying to solve. I’ve converted friends, neighbors, and family to the HF brand and not one of them has been disappointed. Keep crushing it guys!

It's okay, prices are reasonable

I purchased two 20-ton hydraulic jacks and brought them onsite, but the safety inspector informed me that I need a 30-ton jack instead. After only using the jacks for about two minutes, I tried returning them in their pristine condition. However, the cashier immediately told me they couldn’t accept the return and directed me to another store 30 minutes away, saying that location could handle the return or issue a credit. This has been extremely inconvenient, as I’m from New York, trying to manage my work responsibilities and resolve this all within the same day.

Good store, you can find there some stuff that no one else has .👍

I came in to this location not know much about the brand. I was lucky to be helped by who seemed to be the manager (I’m not 100% sure). He’s name was Ramon. He walked me through all my questions. Helped me find what I was looking for told me about other items I might be interested in. I definitely was without knowing it and told me what was on sale I ended up purchasing all I needed, and left extremely satisfied with my purchase. Easy to say I’ll definitely be returning to this company and location. Definitely recommend this place. If you happen to come to this location ask for Ramon he will definitely take care of you

I pay annual membership fees, yet I was denied access to the restroom. I accidentally got grease on my hand while in the store and needed to wash it off. The restroom is locked with a code, and none of the staff were willing to share it. This is very disappointing and shows a lack of basic customer care. I expected better treatment.

Terrible attention I know Miss Alexa I don’t recommend at all she put me on hold for a guarantee until she attended everyone who were on the line and she didn’t care that I was in a hurry I think it’s a lack of respect for the rest of the establishment I think it’s very good

Change your people men,calling afternoon for question they never call back and every time we call they don’t know yet .all afternoon waiting for answer and they don’t answer or respond questions .only at New Jersey this type of problems cuz at New York they have skill people for this as cashiers and more

No CO2 refill ( as most of the google search suggest they may have because they are a Tools supply shop for welding). Try the Kegerator CO2 refill in a paintball shop. Welding shops may have exchange, but you have to trade in your cool keg co2 tank for a dirty one. That’s a not cool bro!

I was at the store today,Tonnelle Commons.around 10:00. I'm 66 years old, and starter to have problems with my hands, I went to get 3 moving blankets.These blankets are kind of heavy.The supervisor at the cashier was so nice and help me folding the blankets to put them in my shopping bag. So wonderful, when you go to a store, and find kind workers like this young man. Unfortunately, I forgot the name on his tag, but what a joy.

I love Harbor freight, tools n sales are cheaper than a flea market. Cashier are very helpful and knowledgeable. Flyers on mobile app is extremely easy to use.

I am writing to express my concern regarding a recent experience I had. I have always appreciated the products and services at Harbor Freight, but unfortunately, this visit left me feeling disappointed and disrespected. During my visit, I was assisted by an employee named Arturo, who I believe is of Latino descent and had a distinctive Mohawk hairstyle. Despite patiently waiting for over 15 minutes, Arturo continuously helped other customers without acknowledging my presence. At no point during this time did he communicate with me about the delay or offer any explanation for why I was being overlooked. I want to make it clear that had he communicated professionally or simply acknowledged my wait, I would have had no issue being patient. However, the complete disregard for my time and lack of professionalism made me feel as though I was being treated differently, possibly due to racial profiling. I believe every customer deserves to be treated with respect, regardless of their race or background. This kind of behavior not only reflects poorly on the individual but also on Harbor Freight as a company. I am asking that this situation be addressed, and that corrective action be taken to ensure this does not happen to others in the future. I would appreciate a response detailing how this matter will be handled.

Good store for assorted hardware needs. Some items are very cheaply made, but you can find decent value if you look around. Some of the professional items are good quality for the price.

I've been shopping at Harbor Freight Tools for a few years now, and overall, I'm pretty happy with the experience. Here's my take: Harbor Freight has a huge selection of tools and equipment. Whether I need a new drill, some wrenches, or even a pressure washer, they seem to have it all. The best part is the prices – they’re a lot cheaper compared to other stores. I can usually find what I need without spending too much. The quality of the tools can be hit or miss. Some items are just as good as the more expensive brands, but others might not hold up as well. For things I use occasionally, like specialty tools, the quality is good enough. The customer service at Harbor Freight is generally was great. They really helpful and friendly staff, When I've had questions, I've usually been able to find someone to help me out.

Good quality and great prices. Only problem with the store is that everything is hard to find. They recently started to put up signs but before it was a scavenger hunt. Employees are nice and the location is clean.

Worst business model. I purchased Avanti paint sprayer and it was leak from handle and all over. The spray was malfunctioning and my workers could not work that day. I replaced to new one but same problem. I borought back to store for refund. Store manager was charging restocking fee 20% on malfunctioning equipment per store policy. You should watch out how they selling malfunctioning equipment and charging you restock fee.

We bought a green house this morning. Love the product and the price. Jazmin was our associate and she was took great care of us. Excellent service. Friendly and professional. We will be back!

I always come here. Hugo the manager always very nice to customers and knowledgeable. Also the guy with the dreads very knowledgeable and friendly. Great staff, great service and great prices. I definitely recommend

Excellent selection of household tools that aren't top brands, are inexpensive, but get the job done. Thanks for the staff for being so helpful and professional. I was able to shop quickly, get a nice discount, and go in record time.

Outstanding customer service,!!! Very helpful and attentive !!!! Well informed and product savvy!!! Both ladies knew exactly how to help me find the right tools I needed!!! I will continue to be a loyal customer!!!! I was so happy I forgot to ask their names but both the ladies working at the North Bergen store deserve BIG APPLAUSE!!!!!!!!

I was greeted as soon as I walked through the door at 8:15am. Store is clean and everything is easy to find. Prices are obviously good and plenty of parking. The center it is located in has a variety of other stores and food places. Great spot.

I always go here for 1 or 2 items while my wife goes to Walmart across the parking lot, then end up having a shopping cart full lol. They have your typical made in china tools, at very competitive prices. The staff gives great service and they are always friendly. Be sure to visit their indoor "Parking Lot Sales" for crazy deals

A very useful store with great prices. Tool quality has improved in recent years and there is a better mix of quality and price. I'm now getting tools that are good enough for the top shelf of my tool box. Also lots of useful things there that you hadn't thought of. Got an amazing hand held LED flashlight which is a floodlight and very well made for $7! Much better value for things like sanding dislike, belts etc.

Found some reasonably priced drills here. I've always found decently priced tools here. Many folks will have a bias against them but they offer good quality items. You can always get extra perks if you're a member and save money. Its closely located to my home and its never too full. You can run in and out when you need any last minute stuff.

A little bit of the hardware and warehouse items. Variety is very limited, but prices arein the lower end. Not bad.

If you need something obscure and hardware related this place probably has it. It's basically a mini home depot but with better prices and bundles. If you can avoid going to home depot or Lowe's go here because the prices are way better and the quality of their products are usually really good.