New Design Auto Body in
Hyattsville (MD)

Vehicle was suppose to be kept for 4 days. Ended up being almost 2 weeks. Then the work wasn't properly done. You can still see body damage. Then they used a dirty rag to clean the car. Not sure why the tonneau cover was touched because now the tailgate doesn't close.

Repair was good kept us update on process The rent car pickup was not done in a timely manner

New Design did a great job with the body work to repair our vehicle. It took a couple of weeks longer for the repair but it was because of an IT/communication outage and a delay in the delivery of a part needed for the repair; that wasn't New Design's fault.

New Design Auto Body, did an awesome job! From my initial call to the completion of my vehicle, the staff and work was outstanding!

Communication is excellent and they always take the time needed to listen to your concerns and questions. The shop also communicates with the car rental and insurance company as needed so you have less to do when waiting for your car to be fixed.

Just got my Lexus repaired and I’m super happy with how everything turned out. They did a great job on the repair—everything looks clean, the paint matches perfectly, and you honestly can’t even tell there was damage. The whole process was smooth. Everyone was friendly, kept me in the loop, and made things easy. They finished the work when they said they would, and my car looks brand new again. Definitely recommend them if you need body work done. They took great care of my car, and I really appreciate it!

WOW they are amazing!! 20/10 recommend!!! I got quoted an extremely reasonable and affordable option ($700 less than DC prices), and they completely redid my car’s bumper as well as my broken door, including the technical work of fixing my door’s closing/locking mechanism. Not only did I get to pick up my car a day earlier than quoted, but they deep cleaned the inside and outside of my car! I literally feel like I have a brand new car. They color matched my door PRECISELY you can’t even tell I had work done! Their work is IMMACULATE. I am so so so happy with their services. The cherry on top is that everyone I talked to on the phone and talked with in person has excellent bedside manner, they were all so nice and helpful. Cannot recommend them enough.

Amazing body shop. Wife scraped her door so badly that the door wouldn’t close properly. She went from body shop to body shop - some were so busy that she had to schedule an appointment just for estimate. New design took a look, was communicative from the beginning, and gave a fair price in comparison to others. When we received the car one day early, we we shocked at how new the car looked. The door looked practically brand new and he even told us that it is possible for the window to misalign so of that happens, just come back. We loved the professionalism, the communication, and they even cleaned out the car for us! So happy to know they are local to us and would recommend to anyone.

Absolutely do not recommend this place. Worst auto body shop experience I’ve ever had. After an accident, I took my black car to New Design for exterior repairs. They had my car for an entire month, and when I finally got it back, I immediately noticed a scratch on the window tint. I reached out with photos, but instead of taking accountability, the person I spoke to claimed it was already there—despite the fact that the photos he sent didn’t even show the same area of the car. Later that same day, I discovered black paint smeared on the tan interior, a broken rear air vent, and that the A/C wouldn't turn on at all. I brought the car back to have them look at it, and once again, they denied any responsibility. So, we took the car to a different mechanic for a proper inspection. That’s when we were told that a rodent had gotten into the dashboard, urinated on the AC filter, and chewed through wires, which is what caused the AC to completely fail. When my partner called New Design to let them know what the new mechanic found, their response was dismissive. The mechanic at New Design said none of it was their fault, that they “didn’t work on the inside of the car,” and even claimed they have cats on-site to keep rodents away—so it couldn’t have happened there. At the end of the day, the biggest issue is the complete lack of accountability. The scratched tint, interior paint damage, broken vent, and now rodent-related AC damage were all ignored or brushed off. I would never trust this place again and strongly suggest others avoid it too. Unprofessional, careless, and unwilling to stand behind their work.

I took my vehicle to New Design Auto Body a few weeks ago for some repairs, and I couldn’t be happier with my decision. I chose them based on their excellent reviews, and they absolutely lived up to the praise. Desmond was the person who helped me throughout the entire process, and he was a pleasure to work with—professional, knowledgeable, and thorough in explaining what needed to be done and the expected timeline. If I ever need work done on my vehicle again, I’ll definitely be coming back here.

New Design Auto Body did an amazing job with my repair! I had a tree branch fall on my car and I’m from out of town and I was able to get the car in the shop the following business day. Communication was so easy, not only through the phone with updates but also the automated messages. Desmond was great with updating me about my car and Wayne was helpful and informative when I picked it up! I’m occasionally in the area, but definitely wil come here whenever I can for car needs because my car looks good as new!

I got my car back from the shop, and I couldn't be more impressed with the service! From start to finish, the team was professional, friendly, and kept me informed throughout the entire process. My car looks as good as new—if not better! The attention to detail is remarkable, and I really appreciate how they took care of everything, including handling the insurance details. I’m beyond satisfied with the results and will definitely return if I ever need anything in the future. Highly recommend! . The owner (Wayne) is not only knowledgeable but genuinely cares about their customers. They took the time to explain everything clearly, answered all my questions, and ensured my car was repaired to perfection. Their dedication to quality and customer service is unmatched. It’s rare to find someone so passionate and trustworthy, and I’ll definitely be recommending this shop to others!

The shop does excellent work. I brought my very new 2024 Mazda CX-5 here as part of an insurance claim to replace two doors and repaint parts of the car. They were very friendly and efficient in both providing an estimate and completing the work, and the work was done very well. An added bonus was they work directly with Enterprise and provide rental cars on site which is extremely convenient. I would definitely recommend this place for collision and body work.

New Design did a superb job on my 2013 Hyundai Sonata that was vandalized. Desmond kept me well informed on the progress that was being made on my car. He was very professional and really a nice guy! Wayne the owner is awesome! He was so helpful in making sure that the job was done to my satisfaction and it was! I am glad I took my car to New Design! I truly am! Thank you so much!

Excellent repair shop. Highly recommended. We had to have 2 doors replaced and they did a flawless job installing them and 'feathering' / matching the paint of the entire vehicle. There were also unforeseen and finicky issues with some of the parts from the used doors (our car is a 2002 Highlander, and had some very old and niche mechanical issues), but the team at New Design didn't back down and (amazingly) figured it out. Thank you, New Design!

The proper procedure wasn't followed and thing that were affected after the accident wasn't addressed nor fixed. I left your business needing a jump because my battery was died. One of the main reasons my car was there was because my car wouldn't start after the accident and do be told the accident did cause it even though I didn't have that problem prior. I was told the battery was leaking and it was happening before and i told him it was. They were not able to get my car until a week after my accident and the car set. Once a battery starts leaking that built up start immediately so to tell my it didn't happen becauseof the accident is crazy. My ac stop working after the accident and was told the air is blowing but it's not cold. I like so what is the problem is the line ok. The mechanic definitely seen a woman and treated me as I didn't know anything about cars and I didn't appreciate that

The best auto body shop I have had in a very long time. My 2014 Sonata was vandalized and when new auto body had it and returned it back to me like nothing ever happened. I appreciate their great hospitality even being able to answer and questions and updates. I will always choose JR and his amazing team!!! Thank you!

New Design repaired body damage on my 2013 Toyota Corolla. They coordinated with my insurance company, did a fantastic job of the repairs. My car looks almost new now. They also cleaned the car inside and out (cleaner than when I brought it in). Their customer service is very friendly and responsive.

My Audi looks “AMAZING”. Thank you New Design Auto Body for taking care of my “baby”. This is the “ONLY” auto body shop I trust. The customer service was professional and welcoming from Nicole at the front desk and Rudy taking care my overall care of my vehicle. Thank you.

NEW DESIGN AUTO BODY was very professional and experienced with the type of work that needed to be completed. They kept me informed to what stage they were at in the repairs. The customer service is and was wonderful, each employee greeted each customer which was a great experience.

New Design did a great job in repairing the damage of my SUV and they were very professional, kind and nice. They kept us informed of all of the issues with our truck. Thank you JR! And of the New Design employees

These guys are amazing. We took our VW ID4 EV here after someone t boned our car (minor damage). The repairs were definitely expensive but they all went to the insurance. As for their service. Their shops not in the best of locations but it doesn't matter anyway - they treat their customers right and at least with the techs we worked with, they were extremely helpful, knowledgeable and willing to fix anything if the jobs not perfect without extra charge/hassle. Overall, would definitely come back here (God forbid) if we need to.

I took 6 weeks to repair my vehicle. My deductible was $500 but, I payed out $1100 due to lack of communication and rentals out my own pocket. Don't take your care here. You'll be waiting forever. Oh, my car is acting up now. Turning signals goes on and off one when they want to ( picked my car up on 11/02/23. It's now 11/06/23. Inside of my door hand something came off. FOH!! They deserve that star either. The only way I could leave a review.

The smallest scratch was fixed flawlessly! I would highly recommend New Design for your repairs, big or small! They are very thorough and they communicate well! Even after the job was down they informed me about what was done, that they reset my vehicle etc. 10/10 highly recommended!

They are the best, especially JR. They really try to get you the best deal. They communicate well. They always clean my car and vacuum it, which is such a nice touch. And when I left my water bottle in the rental car they actually kept it for me and called me to come pick it up at my convenience.

Someone scratched my vehicle in a parking lot, and I needed a quality and timely repair. New Design Auto did a great job on my AMG, and did it on time. They updated me throughout the process. In the waiting room, I saw employees attempting to assist someone without insurance, and attempting to work with the consumer to help them with what they could. This is a good local company that deserves local support. Professional and kind. I will return if I need further repairs.

I would highly recommend. I was recommended via my insurance and glad I went with this shop. They were communicated well throughout the whole process. When I dropped my car off, they give me a ride to the rental store and allowed me to leave the rental there. My vehicle was finished a little later than expected but they still kept me updated. Looked good as new, they also did the extra work to be sure that it wouldn't present any issues when I turn the car back in. ( It's a lease).