Stopped by for check engine and Dominican lady said No they don't do it . Zoe was very busy and still managed to help me out . Very helpful and pleasant . God bless this young lady ⭐⭐⭐⭐⭐
You might find what you are looking for, but there is usually a very slow moving line, and customer service is poor. Multiple occasions have had price discrepancies between the listed price being cheaper than the cost at the register, latest being 67% higher than listed. They will not even honor the price on their tag.
I made a quick stop at Langley park AutoZone, where I got answers to my questions about my battery and purchased a supply for my car . The customer service is great there and Zolia actually welcomes customers with the smile and gave me a great care helping me find my needs . Thank you , Zolia !
The say close at 10 pm staff closes earlier without a notice and the refuse to give a reason.
Update, had an order for pickup and was a WASTE of time, 40 min to get my order!!
Jason was incredibly helpful in finding the right battery for my car. He not only located what I needed, but it was also installed quickly and efficiently. The battery price was very reasonable, and I really appreciated his patience and great customer service throughout the whole process. Thanks again, Jason, your help made my day a lot better!
I went to this shop to get parts but their staff has a very bad and dirty attitude. They don't know how to talk to anyone. When I got here, I asked their manager, "Can you check the system and tell me if you have these parts?" He said, "Go to another counter." When I went to the other counter, he said, "Ask the manager."I was the only customer in the entire store and they were saying, "You should go tell him," and he was saying, "You should go tell him." Their attitude is much worse.
Poor very poor customer service says that they’re open but they’re there and the doors are locked and on Google. It says that they’re open and I spoke to someone on the phone told him I was coming and now that I’m here they’re not opening the door not way you should treat your customer
They are so weird , they have poor customer service, all the employees speak the same language and they don’t help , they ignore me and on my turn, they serve on people and I’m pissed off.
They gave me the wrong battery for my vehicle with warry. They according to manager must've put the wrong battery code in the system. On top of that they don't have any in stock. Mistaken a main battery for an auxiliary battery
My check the engine light came on. I came in to the store to check what was going on. The staff at the counter told me that they no longer do that kind of a service after 4:pm because it gets dark and they only have two people ar the counter. Dear managment, it is the stupid policy. I hope you enjoy loosing business. People who work 9 to 5 could use your services. I do not recommend them to anyone.
Jason was very helpful and professional, got what I needed for the day and I couldn’t find one item but he took the time to call the other auto zone shop and reserve the item for me, thank you, Jason and Auto-zone.
In a time of need Davis was able to help me. It took less than 20 minutes to install my battery with the help of their mechanic. I’m so grateful! After two other Auto Zones weren’t able to install my battery, even Auto Zone I bought it from. When I called this store & spoke with Davis he assured me that he would install my battery himself and was sorry for all of the hassle the other stores brought.
AutoZone's customer service is abysmal. I've spent a small fortune with them because I work on cars, and they even deliver parts for me. However, their recent behavior is inexcusable. I was put on hold for an eternity, only to be hung up on! It's clear they have no respect for loyal customers. Save yourself the headache and go to Parts Authority instead. They actually value their customers.
A lady name maryam sold me a part knowing is was a used brokering part my intuition told me to check the box 📦 and I did and found out they were hoping I’ll take it home and if I return after a longer time they would have not returned it what the employees do is they work with illegal mechanics outside they return the old stuff back to auto zone with the box and cover. split the money and sale the part to someone emigrant and poor people that don’t have enough knowledge if you ever bay a part from this store and end up not working you was scammed
Manuel Alvarez was so helpful and really went above and beyond to help me with my battery and my wipers. He was so professional and really gave the best customer service. You are lucky to have him at your store.
One of the associate (didn’t got his name) was very rude and unprofessional claiming he has been watching me and making a scene as if I am there to steal while I was looking for the break lights at the shelf and in reality at the same moment I requested for break light to my car after providing the make and model of my car and was given the wrong break light twice within the same time I was in store. He even played as if he is tough and recommended I should go after him lol. What’s even interesting is right after he done disrespecting me he went after the next lady that requested for the manager and claim she shouldn’t show him attitude. I recommend sending this specific employee to some training or lawsuit will be inevitable for profiling.
Customer service personnel could do better, I was not acknowledged while waiting long that someone would be with me soon. The young men that were working the counters and parts were professional but on the slow side. The lady manager/clerk had an attitude with everyone, you could feel, hear and see the negativity in body language and tone.
Appearance: Off East West Highway & Riggs Road, be aware: the construction of roads on this section of town is deplorable. RAGGED!!! Thanks be to the Langley Park association that is providing extremely slow service to the community.
The store, however, was well positioned and clean, good amount of parking spaces. Plenty items duly stocked.They had an item I needed in stock [16in hubcaps]. Prices are comparable with other parts stores in area. Dollar tree and a Hispanic grocery store in shopping strip, other eclectic stores in area.
Overall experience: the lady manager/clerk who finally acknowledged me and said that the diagnostics tool was broken which measures codes on vehicles. I dont know if I felt that was the truth, it seemed like she just didn't want to check my car. Very cool exchange. I went across the street to Pep Boys were the customer service was a bit better, but the wait was longer to check my car.
I decided not to buy the hubcaps at AutoZone. And, I will not be visiting this location again.
Coming here was the worst idea I’ve had just to get some parts for the fact that it took almost an hour just to get to speak with someone at the commercial desk. Customer service isn’t even their top priority, while I was here for that hour or more I’ve heard the phone ring a handful of times and I see them either ignore or even just flat out ending/declining the call just by picking up the phone and putting it back. I had made multiple calls to try and make sure they had it or not but no one picked up so I came myself and that is when it took them almost over an hour to give me my parts. I do not recommend going here to buy your parts because if they don’t care for their customers then I doubt they care for your car parts. Almost everyone at commercial or even regular retail took their sweet time looking for car parts to which I hear especially behind the commercial desk a bunch of chit chatting and did want to take care of any customers needs especially the ones on the phones that were ignored constantly. this is all happening while they were all supposed to be looking for parts for the customers making the line even longer as time went on. Their names were from I saw were Jorge Erica and 3 other employees not giving the attention the customers needed.
George was very rude and unprofessional. Let him know we’d be arriving just a minute before closing and if he could pull the product we needed to the front for a faster check out. He said “no no no, the door locks at 10 I can’t help you after that” I even offered to pay over the phone to make it a speedier process and he continued with his rude “no no nos” Even though we could have made it in time I made a U turn so quick and went to the nearest Walmart instead. I didn’t even want to walk in with that type of energy. Please don’t support this poor customer service
Generally, great, relative quick service provided at this location. How some people say "... made me upset the way they treated me." voids the fact that that store is almost ALWAYS BUSY so I and others rather appreciate the apparent "bureaucracy" or order in place that helps things flowing. Considering that this location has more staff then most places, maybe because of its location and high volume of customers from the many times I've been to this location, I am satisfied at the level of attention I receive and observe from the staff whenever I come in to buy parts or whatever from the shelves. While the experience of each person is different, along with their emotional reaction to apparent "old time latino country" atmosphere, the large amount of positive reviews and tale of my own positive experiences at this location compared to other AutoZone's nearby that don't even have the same high volume of customers made me want to write this review. I still go to this store, even during the COVID pandemic because of the quality of service I receive at this store.
P.S. kudos to the relative young staff at this location they either are really into cars or have been trained relatively well by management! The way they help some customers identify pieces that are not common or rarely bought and able to name the said pieces in both english and spanish really interests me. Again GREAT STAFF at this location, and MOST reviews seem to gear towards the same opinion.
had a horrible experience at this location there was an employee black lady see had a African accent she was literary kicking everybody out by 9:30 but this autozone close at 10 she was telling everyone that she been there all day an she was tired so when she try kicking me out i told her is 9:45 and she kept on telling me she had to clean the place up to get out i told her i don't care an i stayed but i felt like she was staking to get out the store very uncomfortable feeling. this lady have no right to close early because she's tired you lazy
Always buys my battery from this location. Today I had issue with my battery that was still on warranty. The staff was so helpful and made never want to elsewhere. They of course swapped my battery with a new one as the policy states they ought to.
Thanks for the exceptional service.
4671 Tanglewood Dr, Hyattsville, MDArchitectural salvage store
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