This rating is based on customer reviews, inventory size, pricing, and service quality
Based on recent feedback, Campbell's Wrecker Service in Fort Wayne, IN shows generally positive but uneven sentiment: standout strengths include fast response times (often 15–30 minutes), professional drivers and courteous dispatch, with pricing frequently called fair. Weak spots include long waits for loading/unloading, a disorganized/muddy yard, unclear Sunday/24/7 info, some complaints about impound/storage fees and access to belongings, and a few unsafe driving reports. Little is known about inventory variety or ease of finding parts. Overall: 77/100.
What clients say about Campbell's Wrecker Service in Fort Wayne (IN)
Would NOT recommend!! Said they put my key in a spot that my vehicle DOES NOT HAVE. Pulled up video surveillance, and you see the tow truck driver start my vehicle with my key, roll my windows up (not sure when he rolled them down as they were not down when he towed it) and then turned my car off and walk away with my keys. Called to ask where my keys were and soon as I told them drop off location and which vehicle they hung up on me. Still have not received any word about my keys. They have been shown the footage and are trying to say they cannot get ahold of the driver, but keep telling me the driver has changed his story about my keys over 5 different times now.
Had my car towed to a dealership and my keys came up missing driver kept saying my keys was never in my vehicle. The dealership pulled up video footage from their cameras and caught the driver pocketing my keys. I contacted the owner he kept pushing it off refusing to help and would hang up on me to the point I had to get police involved do not go here or have them tow your vehicle.
I’m also a plumbing service provider, and I was thoroughly impressed with the service I received from Campbell’s on a Sunday night. I was just leaving a job in the Waynedale area when my work van suddenly shut down in the middle of traffic at a stoplight. I tried contacting my insurance company, only to discover that I didn’t have towing coverage. They offered towing service at a significantly higher rate than Campbell’s.
Before reaching Campbell’s, I had already contacted another company, but they had a three-hour towing rate and a slightly higher price. Unfortunately, the next company I tried didn’t have a working phone line. So, I finally called Campbell’s, and I was immediately greeted by a friendly voice on the other end of the phone. They immediately wanted to get someone out to help. They assured me that someone would be there in 20 minutes.
To my surprise, Austin arrived in about 15 minutes, slightly beating the estimated arrival time. He greeted me with a friendly demeanor and ensured that I was escorted to the passenger side of the vehicle to be out of the traffic. Austin got straight to work, securing the vehicle and taking me to my destination.
While he was working, he noticed something and pointed it out to me. It was informative to know that he had observed it. We had a pleasant conversation, and he explained how their process works. He also got the vehicle dropped off without any issues.
Considering the circumstances, it was a refreshing experience to receive such excellent service. As a service professional myself, I always prioritize taking care of my customers. I felt that Campbell’s followed the same principles.
I want to express my gratitude for getting me out of that unexpected and challenging situation tonight. They definitely have my business from now on, and I will recommend them to anyone else I know.
Showed up very fast and was very patient with me ! AMAZING , will be calling then again if needed in future ! Gentleman's name was Brett , I will ask for the same person next time 10/10
Called to have them haul my car to the shop, hoping they would be quicker than the other companies in town… and they were there within an hour. Not only that, but Brett took really good care of my car and even realized I left my wallet in there and brought it to me. His customer service was far above anything I’ve ever gotten from any other towing companies. Definitely recommend Campbell’s! (Ask if Brett is available, too)
Brett did any amazing job towing my car. Was there when he said he would be. He was very courteous. Even though my car is not the greatest condition.He took time and care with it when loading it and unloading it.
I called all around and was told wait times of +2 hours. I called Campbell's and Brett showed up in exactly 29 minutes. The lady on dispatch was also super sweet. I highly recommend them, the service was top notch.
Rutt, hope i spelled his name right. He was amazing in helping me with my blow out... carefully helping me to his truck, plus the careful handling of my vehicle.
Would use again, and recommend all my friends to do the same
Brett & Dayton are the best they came out in December to pickup my car and they went ABOVE AND BEYOND to help me! It was not in the best of locations nor easy to get but they we so polite and sweet about it! Thank you so much guys! You need a raise!
Brett was very professional and right on time to pick up my vehicle. He let me know when he was on his way and when he was about to show up so I was prepared
We’ve used Campbell’s a few times now and would highly recommend!
Brett, one of the drivers, is a rockstar! Great customer service and made sure my car was delivered safely and in a timely fashion! Thank you for 5 star service, Brett!
Use Campbell's Towing! Doesn't matter who you get they are all great!! Dayton, Brett, Zach, Ron and many more! Good prices and excellent service! You won't be disappointed I promise!
Very reasonable prices! Fast picked me up in 20 mins. Dropped the car where I needed. Very professional, polite, understanding. Can't recommend these guys enough
In town, mind you....
Tow:$150
Administrative fee: $75
Amount per day: $35
No you can not get your belongings out and they will auction the vehicle in 30 days.
Also Friday I waited awhile to even find out about my car because the owner wasn't in. They knew they had it. I spent all I had to get it out of my mechanics shop Monday evening. Just to not make it home that was 10 mins away. I parked it in an abandoned fireworks shop parking lot. Mechanic was supposed to tow it but it was gone. No one cares about humanity anymore
Joe was absolutely fantastic!! He went above and beyond with helping get the car towed today. My mom loved him and his kindness. We will be using him moving forward for all our towing needs
Called them when another tow company never showed up. Told me they would be here in 25 minutes, actually showed up in 15 minutes. Charged a fair rate to tow. This is who I’d call if needing a tow in Fort Wayne area
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