This rating is based on customer reviews, inventory size, pricing, and service quality
Reviews for Shafer Pick-A-Part in Fort Wayne, IN skew positive, landing about 85/100. Many highlight a friendly, professional staff, quick counter help, fair-to-great prices on many items, maps and an easy-to-navigate yard, and broad inventory that makes finding parts straightforward. Yet several critical reviews flag confusing or inconsistent pricing/fees and refund policies, occasional rudeness, misleading hours (yard not open as late as the office), miscommunication about part availability, and some organization gaps (e.g., cars not on stands). Overall: good value, but verify charges and policies.
Went there the other day and the part was so small that they just let me have it for free and it is by far the best junkyard to go to in Fort Wayne. They’ve always had great prices on the things I have bought
I just called and drove for 2 hours:
Ridiculous High prices we said ok.
Extra paid to pull it out we said ok.
Not ready till tomorrow?
For real?????
Front disk lady was okiesh however, she could say something over the phone that won't be ready till tomorrow. Lost time money and gas.
Absolutely not recommended.
This place is a joke. I went to buy a mirror for my car and they charged me more than it costs for a brand new one. Absolute joke. Place has gone downhill under new management.
Beware dealing with this business! Manager is unprofessional. Was given a flat fee labor charge to help pull for a part, which didn’t take long, was charged twice when kept being told it was only one charge. Manager there, some lady kept switching languages assuming I couldn’t understand her then waited till I paid and even agreed I should only pay the 25 bucks I was quoted by the employee helping me at the desk. Then she changed her language just not being consistent or clear with their language on service charges. Then only offering store credit when I could have easily just been given my money back. Petty and unprofessional for a business. Chances of me coming back for store credit they know is slim. Sheisty business tactics and unprofessional
Beware! Dishonest, misleading with charges. Told me a to help pull was a flat fee charge and they charged after doing the labor for both parts. Don’t appreciate the misleading dishonesty and being forced to pay more
Jay was amazing helped me out and went above and beyond. Thank you Jay for being so patient with my 100 and 1 questions man I’ll make sure to stop in and ask for you.
I came into the auto yard with my son look for a part we spoke to Heather when we first got there and she was a lovely lady and explained everything to us and how it worked when we where checking out Ruth was handling us and she was so professional she gave the best price for everything compared to other yards me and my son have been to KK even started talking to us and she was so funny and welcoming I would recommend coming here to any new person looking for car parts
The staff as a whole are always awsome, everyone always tries to be helpful, Especially the ladies in the office.
I've been to junk yards where the staff a just jerks!
Not here! Not disappointing at all!
This would be a 5 star review, but their pricing system is far more convoluted than it needs to be. They need to just have set prices for parts regardless of what vehichle and year it came out of. For example, A used power steering pump is a used power steering pump. Its a junk yard, It should have the same price no matter what it came out of. It would streamline the entire operation for us customers AND the office. Customers would know what a part is going to cost them before they even get to the yard and the office wouldnt have to answer constant phone calls and questions "What is X part gonna cost!?!?" I know people that go to a *local competitor* simply because they already know what everything costs.
Have set prices. If you arent gonna offer refunds or returns for parts that end up not working, price those parts a little lower than your *local competitor* that has refunds for inoperable parts. Put those prices on a poster on the wall and on your website. Streamline it. Make the whole thing better for EVERYONE.
This place has went down hill from when Shaffers had it. Offered $5 on a transmission cooler from a vehicle that had been wrecked not knowing if the trans cooler would leak or not, the woman used google photo search to identify the cooler and said "this is $76.00 new, we cant do $5..." for $37 I can get the exact cooler and all fittings and hoses needed. Refuse to use this place anymore. Its scrap metal, and they want to charge the cost of new parts.
Id be more than happy to prove my point in this with the new trans cooler housing that she found at a cost of "$76.00" with zero fittings and fins that were damaged that my offer was sufficient in not knowing if it was going to leak or not.
There are tons of parts to retrieve. It reminds me of michigan i moved here a little over a year and I been coming here off and on the staff are very friendly to service you. I would recommend my friends to paul's auto yard. Come see for yourself and you will smile. With joy.
Hey Ladies Pauls auto Yard is def female friendly. I was helped the second I walked in the door, directed as to where I needed to look and even greeted on the way back concerned if I found my part! Very professional. And THERE’S NO FEE TO ENTER!! You won my business I’ll def be back if I have another need.
Most friendly and organized salvage yard I've ever been to. Brittany/Britney was so helpful as this was my first time there. I'll definitely call on them first for my auto parts needs from now on.
I visited Paul's Auto Yard today in search of a part for my F-150 door. Although I couldn't find the specific part I needed, the staff was very friendly and accommodating. They even provided me with the exact part number and location for a Hyundai Elantra that I was also looking for. They allowed me to go back out to get more tools to assist with my search. The prices were reasonable, and the people there were incredibly nice. Overall, I had a positive experience and would highly recommend Paul's Auto Yard to others in need of auto parts.
Free admission. There's a 4% fee for using your card, and only a 7 day return policy for only store credit or exchange. It's a little disorganized back there; yet, their collection seems a little more varied. There's also a fun junk pile to get some good photos or find some random things you may need for art projects. I got what I need and hopefully it'll take care of the problem! Also, I found a freaking cool old accord. I had to share!
Not only are the prices a great deal but, The team is made up of extremely compassionate and helpful people. They went above and beyond today for my 28 yr old disabled son in a wheelchair and myself today. While we were out in the yard the guys started coming out 1 then the next checking on us bringing us a Bottled water and even helping to pull the part for us to get us out of the heat. I was never expecting it to get hot so quickly today but if it had not been for these guys i probably would have had to end up leaving and not having a vehicle for a while. So thank you soo much for all your compassion and kindness towards us today. It is definitely much appreciated.
If you want to pick your parts and get the best prices in all Fort Wayne area this is the place you need to visit if they have it they won't over priced for anything they are the best one I finish a full project with less money that I expected thanks for the help guys the best junkyard
They've always been polite and helpful. If you make good rapport with them and are a regular customer buying parts they really start to discount them after you've been going a while continue to do business with them. They have lately been paying higher than all the other yards for scrap across the board. At least from what I have turned in. There is no fee to enter their yard . They are now requiring a mask in the office area but once you get outback in the yard where it's open you're not required to wear a mask at this time.they have a massive selection of vehicles to go through and find parts. They also have handcrafted scrap sculptures they are really great looking and innovative. They also have been putting down a considerable amount of gravel and fill so the yard is a lot cleaner than other yards in the area. Another bonus is they are open 7 days a week.
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