Arcola Auto Care in
Fort Wayne (IN)

Previously: better communication and pricing. Nice group of people, but in the last year year haven't had great experience with last minute updates I had to call in every time to find out status, and then figure out a ride situation because of it. Also, re-priced after quoting on parts because they didn't look into specifics. After 25 years of using them, we are moving on now. Disappointed.

Took my 2012 Cruze to Arcola Auto Repair for an oil leak, I was told the Oil Filter Housing needed replaced at the tune of $2250.00 because an I quote “ a whole bunch of pipes needed to be removed to get to the Oil Filter Housing”. So on a hunch I called Berry Bunker Chevy in Marion IN, to get a 2nd quote, the certified Chevy Dealer gave me a quote of $750-$900 ish. However they said that they had serious doubts that it was the Filer Housing but more than likely an oil ring on the fill cap, they suggested I run the car thru the carwash a few times with underbody wash and come in and have the o-ring and cap replaced @ $8.00 which I did and the leak is gone. I called back to Arcola to inquire about pics or videos or any documentation that they took do support they’re findings. In sum Arcola Auto Care are either incompetent or scam artist, you decide however I would never take another vehicle back under any circumstances. Wish I could leave 0 stars.

My husbands battery died in his truck. He called Arcola Auto Care and they took care of him that same day!!! They even brought him back home after he dropped his truck off!!! And they gave him a discount for being a veteran! I just can’t say enough about how happy we were with the entire experience! 100% recommend!!!!!

The battery died on my car. I have no support out here as I live far from friends and family that would be able to help. I live right down the street from AAC. Mark drove over within minutes and jumped my car. He even drove me back home. This far exceeded any customer service I have ever received anywhere. This is what a friend or family member would do and he did it without knowing me. My car had a new battery in it within hours. I’m impressed. I will continue to use AAC in the future!

Great family ran business. Great service, honest mechanics, great customer service, and upfront price estimates! We've always been very pleased with the service provided. I highly recommend!

As a woman, trust is paramount in my search for reliable services. I always look for locally owned establishments, knowing they prioritize exceptional workmanship. These individuals have consistently demonstrated exceptional service, reliability, and unwavering trustworthiness. This place surpasses expectations, deserving an unequivocal 12 out of 10 rating!

Highly recommend! We’ve brought a couple of our vehicles here several times and have never been disappointed. Being new to the area it’s always difficult, and a gamble really, to find people you can actually trust to do it right and not take advantage. That’s rare these days. A couple other places we visited didn’t want to take the time to do what was needed, or they wanted to charge outrageous prices! Mark, Josh and the rest of the crew are simply amazing and they all do an excellent job in a timely manner!

Awesome place to take your vehicle. Dropped it off before they opened and within a few hours it was done and ready to go. Very friendly staff. I had to reschedule my first appointment and they had no problem at all with it. Awesome business and I will definitely use them again.

Ford focus has had A/C issues for years and suddenly also had issues with the trunk no longer opening but triggering a warning that it was. They repaired everything under 48 hours and the car's been running great. Great customer service, willing to work with your schedule, and pricing is very fair. Highly recommend.

I was traveling from Kentucky visiting my parents and picking up my grandaughter for spring break. When I arrived in Fort Wayne I noticed a rubbing when I braked. Being Thursday evening I wasn't sure anyone would be able to get me in before I was to head back to Kentucky the next day. I called Josh and they got me in to look at it and determine if they thought it would be safe to get me home. Unfortunately I needed new brakes but they got me in that day, fixed the brakes, and did it in one day! Saved me from having to miss out on vacation time and I made it back home safe. Very kind and professional people! Thank you again!

I took my car in to get the brakes/suspension checked out. They got back with me very quickly with what was wrong with my brakes and also that I had a tie rod end that needed replaced. The quote was very reasonable and I feel as though they are very competent and thorough with their work.

First time using Arcola Auto Repair! Had an issue with heat in the vehicle. Josh was very good at communication. Sent text reminding me of the appointment. Stayed in contact with me through the issue and repairs. I would highly recommend their service. My new go to when dealing with car repairs. Thanks to Josh and the techs.

I Already know the issue with vehichle so i called for cost and price to fix it.. they would not give quote. Basically they require you to drive in and charge you 60 bucks to look at it first. When i already had a gm dealership do that when i had new brake lines done.. i just didnt have money to do it all at the time. So a simple quote over phone for cost to replace power stearing pump and gaskets shouldnt be to hard. Those that dont quote or even give estimated cost upfront is just pure shady

They were very straight forward and easy to work with. They finished our vehicle a day ahead of schedule on top of having great prices and amazing service. Going to use them for all future services.

Had the battery and alternator replaced. a few weeks later there was an issue with a terminal bolt and they got it right back in replaced the bolts everything is working great. Brought in an old miata had what I thought was battery issues tested it out and starter was going bad. Replaced it and have had no issues since, starts right up every time.

Waste of time and in the end, we received a vague inspection report for $115. Will have to pay to have another inspection and get the work completed somewhere else. Its a good thing that we were encouraged just to come pick up the vehicle. The gentleman in front of us, who had paid to have work done on his vehicle, drove a way and then came right back to say that the check engine light was still on. Wasn't very encouraging that the mechanics response was..."it wasn't on when I drove it. I don't know".

10/10 would NOT recommend anyone to this place nor will be returning. The worst part wasnt the fact my van wasnt fixed. It was the fact they neglected to tell me i would be paying for 2 different diagnostics, freon, and some dye. To them this is all normal, to someone with no car knowledge i was under the impression there was one diagnostic fee about $100 to check out my coil pack (that was brand new- and my van was still running rough) AND check out my AC (i had told them i was told my another mechanic it was the compressor and i had tried the freon with no avail.) and to do an oil change. They said to look further into my ac it would be another $100 i said no thank you. At NO point did the guy at the desk clarify that to look at both would be two separate diagnostic fees or the fact anything else they would do during the diagnostics would be an additional fee. i had called to go over the price since it was about double what i thought it would be (it was $317) the guy said this is what we normally do i asked for the owners info. I then called back to talk to the owner and explain the confusion and misunderstanding to see if we could work anything out. The OWNER Mark VERY unprofessional, said he had NEVER had any problems and there was no way his guy, a human, could have possibly made a mistake. So for $317 they told me what i already knew about my van and i got an oil change. IF i had known all the fees i could have changed my mind and went else where etc BUT the fact they didnt clarify i was FORCED to pay the $317 to get my van back. They could of fixed my coil pack problem but after finding out my bill was so high there was no way i was going to spend another $350 with this company. Only god knows what else they would of done that would of been " normal and then charged me for. Now i have to take it to someone else and pay AGAIN. I feel taken advantage of being a young female and not knowing what all to expect and just needing help. Worst experience at any shop i've ever been to and 100% will not be returning. Just to add- The owner was never around while i was there or for the initial conversation. Thanks for reading my review.

BEWARE! Do NOT have your car serviced here. They are a local small shop so I wanted to give them the business. Have been there a couple of times and have been completely dissatisfied each time. This last time, brought my convertible in to have the A/C repaired. They charged me over $200 to "fix" the A/C. It briefly worked but all of the refrigerant ran out so obviously it was NOT fixed. I brought the car back in thinking they would make it right by not charging me to properly fix the problem like they should have the first time. Instead, they quoted me $970 to PROPERLY fix the A/C! When I refused, they charged me $130 for adding a $10 can of refrigerant back into my vehicle which quickly ran out again. I addressed my dissatisfaction with Mark Farber (the owner of this business). He would only see his perspective and did not care about the customers perspective at all and refused to not charge the extra $130 which in my opinion was adding insult to injury after already wasting the initial $200. So I have wasted over $330 at this place and received nothing but wasted time and aggravation. There are plenty of shops out there. DO NOT TRUST THESE PEOPLE WITH YOU VEHICLE!

I have been bringing my vehicles to Arcola Auto Care for several years (starting when they operated as Whitley Tire in Columbia City). They are reliable, upfront, timely, and professional. Even though they moved from Columbia City to Fort Wayne, and I moved from Columbia City to Auburn, I will continue to go to Mark & Josh for my vehicle service needs. Peace of mind is worth the trip!

We are new to the area and wanted to avoid the exorbitant prices of a dealership, thus we found Arcola only a short drive from our house. Mark and his team were extremely professional and have seemed to fix the issues our van was having. I never mentioned I was military and yet they still asked if I was a veteran and provided a discount thereafter. Any veteran friendly business will be a business I support! Strongly recommend to all!

Arcola Auto Care is wonderful to work with! I give them an A+. They have always got our cars in a timely manner and worked with us around our schedule! They have the best customer service around by far. The cost was very reasonable! Thank you Arcola Auto Care for Amazing Service.

Dropped my car off Thursday and they gave me a ride back home. Was not expecting it to be ready for me to drive to work the next day because I leave around 1:00 p.m. but I called and told them I had a ride to work but just needed to get a couple things from my vehicle and employee Josh told me hold on a second,I think it may be ready for you,and sure enough it was ready. They replaced the power steering pump and flushed the system..steers great now and no more leaks on my garage floor.. this was after I had it looked at twice by another shop who could not find the source of the leak. They did a good job and were prompt and courteous. Will go back for sure !

Took my car in with a top-side oil leak, they confirmed my suspicion that it was the valve cover. Fixed it for a reasonable price. Even texted me a few days later to make sure everything was still working well. Luckily, my hours are a bit flexible. They're only open 8-5 weekdays and those are the exact hours most people work.

After driving past this shop daily I found myself needing some work on my car and decided to stop in here. It was the best decision I've made in a while. I was so happy with their friendliness, communication skills and honesty. The waiting room is very clean and inviting. There is a cute little corner for children with toys, a tv with DVDs and books. You will also be greeted by the cutest little shop pup, Puddin. I've been looking for a new auto shop and I won't go anywhere else again !

Despite the first significant blanket of snow all over the area which made the roads treacherous, slowing down rush hour traffic, school buses, and businesses, my Jeep went into a service bay at exactly its appointment time. The work was done expeditiously and I was back on my way home shortly. The charge for the work was minimal. Certainly less than I had allowed myself to approximate. The staff was pleasant and professional. The coffee was good (tho hardly warm). A+ 5 stars for sure.

We took our Ram here for service recently. They were efficient and polite. There is a nice family-owned feel to it. They have a little dog you can pet while you wait. We’ll likely go back for A/C service on our Caliber in the next few weeks.

This shop doesn't do what you ask them to do, GO SOMEWHERE ELSE. Owner said that he is 72 years old and semi retired and doesn't have time to kiss customers ****. I have went to this shop numerous times even though they were more expensive thinking that they were doing more complete or better work, I NO LONGER feel that way. I took a car to Arcola Engines that I had just purchased, I knew the car needed some work and was evaluating how much everything was going to cost to get fixed. I asked them to look the car over and make sure that it was mechanically sound and that it ran well. I also told them that it felt as though it may not have enough power. They looked at the car and told me that it was missing the smog pump and the a/c compressor, they also said it needed a couple of motor mounts and a transmission mount. I asked if the smog pump or the a/c compressor affected the way that the car would run in any way and they assured me it would not, so I had them fix the other issues they had found. I also asked while I was there if they checked the fluids and they hadn't even bothered to do that, this should have been a sign of how bad of a check they had actually done. The car needed to be painted and needed some body work so after I took it from Arcola engines I took it to another shop that also performed body work. The mechanic stopped by to look at the car and instantly told me that it sounded like the car wasn't running on all cylinders. I was a little upset as I had just spent a little over $300 at Arcola Engines and they had told me that it was a good running car and that all I needed to do was give it an oil change after paint and it would be good. Come to find out the car needs a tune up including everything and the second shop I took it to wants $500. I tried to call Arcola Engines and give them a chance to earn back my business and was basically told that they were busy and didn't need anymore work. It must be nice to be so busy that you don't need or want satisfied customers.