Second Source Computers & Electronics in
Newark (DE)

Amazing service and very helpful. My laptop has been brought to life.

I got the best service from this store. Very nice employees took care of my electric issues. I highly recommend these guys

Stay as far away from this place as possible. When I came to pick up my computer dude tried to charge me $50 more than we agreed on. When I got my computer back he messed up the power input and had to take it back to rectify it. The back of the compute is missing screws. Just an all around horrible experience. Do yourself a favor and go somewhere else.

Wes was very, very helpful. I had a bit of an emergency situation and he took the time even after store hours to accommodate me. Kudos to him!!!

Great GREAT place and service! I've come multiple times for tech for desktops, laptops, and even home theater. Staff was courteous and knowledgeable, always got me the parts I needed!

Second Source personnel are a very professional plus very good listeners. The HP printer which I purchased from Staples was fixed the same day that I brought it in. I highly recommend Second Source Computers.

Second Source was amazing. They fixed my Microsoft problem in a very few minutes and the charge was very reasonable. I had contacted Microsoft first, was on the computer with a consultant for two hours with no results and the consultant told me to go to the Geek Squad. It was a nightmare.

Frank is an outstanding owner. He has amazing knowledge, experience and integrity. Never disappoints. I highly recommend Second Source, Newark for your computer needs. Bob Ickes, Bellefonte, DE

My computer had an issue with the CPU overheating, so I brought it in to Second Source to see what the issue was. Turns out my water cooler wasn't functioning properly. They ordered a replacement that day and the next day, my computer was ready to be picked up. Everything is working as it should, if not better like it was when I first bought it back in 2018. Thanks so much for helping me! I highly recommend this store if you have any computer problems!

Ken was FABULOUS! my computer runs better than it has in years. He was extremely fair priced and communicated repeatedly with me. I will use him again!!!!

Took a new touchscreen Dell laptop to replace a cracked screen. Told me that part would be in and fixed in a week to 10 days when I was there at drop off. They pulled up part # when I was there. Over a week passed by and never got a call. I had to call them and they told me part didn’t come in yet for some reason. Waited another week, called again. This time they said part sent to them was wrong but give them a chance to hear back from other places for part. Waited another week, I called again and they said they can’t find the right part but are waiting to hear back from other places and they would call me back with options. They never did. The laptop is too new and parts are hard to find. That’s a first. I finally had enough and picked laptop up after they had it a month. Not fixed. When I picked up, laptop had scratches on case that weren’t there before and screen smudges and dust on it. Laptop didn’t look anything like it did when I dropped off. Looked liked it was through the ringer some. They could have at least cleaned it up a little. They knew I was coming to pick it up. In the month they had it, not once did they call me. I had to always call them. They said they will continue to look for part and call me if they find it. The next time they call me will be the first time. Like I’m going to do business with them again. Whatever. Had to pay them $59 as a diagnostic fee and to get part number and search online for one. A diagnostic fee for a crack screen and to type up serial number/service tag on their computer to find part number. LOL. What a terrible experience. Don’t use them unless you want to wait a month for something not to get fixed.

I experienced a power surge at my house, which impacted the computer and caused it not to turn on. I decided to take it to this place to have the hardware checked, and the technician was exceptionally thorough in discovering the issue and providing a timely solution. Communication was amazing, the price was reasonable, and the service was great. He even kindly assisted my wife in carrying the computer to the car as she has a bad back. What an outstanding service and a great guy! He truly deserved more than 5 stars!

I came in a few years ago with a laptop that would not boot. I explained that I had been having trouble getting it to charge and had already tried a new charger. I explained this was important as I was coming up on end of semester project deadlines and all of my work was on the computer. I paid the fee for the diagnostic and a few days later was told that the motherboard would need to be replaced, essentially replacing the whole laptop. I didn't have the $700 to replace it and didn't have the time to look at it myself because of college, so it went in the closet for a couple of years. The other day, I pulled it out and opened it up, I immediately saw that there was a loose solder joint on the power jack. I fixed it in 5 minutes. Really disappointed in this outcome, the lack of rigor in diagnostics cost me a lot of stress, and could've cost me a lot of money. I am only giving two stars because the staff was understanding and easy to work with.

Professional, prompt and all performed with a desire to do a job correctly. He made a house call to reprogram our Nest thermostat and Eureka! we had heat. Frank and his team are unequaled. Don't hesitate to call on them for all your tech needs and solid advice.

I meant to say this last month but had a Dell 9020 computer that was acting weird so I bought it there and they helped me fix it. The staff members are really friendly and have plenty of advice for me. This place is really good and has some really neat parts and machines in their.

I came here because it was highly recommended but won’t be returning. I had an issue with my computer screen in October which turns out I should’ve just turned the touchscreen off instead of paying $50 for them to look at it. After I received my computer back it was extremely slow and would freeze on me forcing me to turn it off and back on, and shutting down on me for various reasons showing a blue screen. Took it back for them to look at and explained all my issues. I got it back yesterday and $70 more spent to “repair” it. Well tonight during my final exam, it froze on me yet again, forcing me to turn it off and back on, locking me out of it. I don’t have money to keep dropping to “fix” this computer and cannot afford to have a bad grade for my final. Extremely disappointed in a loss of $120 for it to still be slow and have the same issues and cause me to fail my final. Also told them this is my livelihood for school and it needs to be fixed. They seemed to understand, but I guess not with this issues still occurring.

They are great!! I had an older laptop that I was told couldn’t be repaired. Second Source not only repaired it but got all of the programs up to date and for a low low cost!! My $1200 runs like its brand new. If I had any Minor issues or questions they took care of it at not cost. I have gone back to them several times since my first visit!! I highly recommend them!!!! They are fast, great service and reasonably priced!!

Don't walk, run from this place! Worst business practices ever. One example: they actually charge more for USED RAM than new RAM that you can get on eBay. And the guy (Frank) would not even take the time to get the RAM he has, and give me more details about it over the phone. Said to call back some other time, leaving me hanging. Avoid!

Worse place ever. My MacBook died on me when covid started and its been over a year and nothing. I think at this post it has been sold as refurbished. I feel they should have reached out and been honest. I know it wasn't an easy repair. However at this point I don't think they will ever call. Today us now 7/13 and I have yet to hear from Frank. I just like my device returned not even interested in the repair. He said he'd contact me after the 28th. Today is now August 5th and I have yet to hear from Frank. I've called a few times and have been hung up on. I don't want them to fix by device just want it back please save your time and hard earned money bc they can't repair a Mac Boon Pros motherboard. Frank it's now 8/19/21 I still have jot received a call from you and also no one answers the phone. I will be in Saturday morning to pick up. DONT FIX IT!

These guys have repaired two desktops and a laptop for us have always had top notch work and this one was back to me in just over a week. Unit needed new power supply, boot drive and new data drive was clean of all dust and back running today. Highly recommend this local business.

They fixed my water damaged mac and it's as good as new - writing this review from it now! Super nice people to work with, and keep you up to date as parts come in etc. Would definitely recommend to anyone having any laptop issues at all!

Below was my original 5 star review, which I am retracting. I wrote that review as part of a deal I made with Frank, the owner. Long story short, he tricked me twice, once to take my money and now again to write this 5 star review. Details below. I walked into this store with a game controller (a flight sim throttle), hoping to get it repaired. They said they would give it a try, and told me the cost would be $60 to diagnose and repair the issue. I got a call that it was repaired and ready for pickup. When I went to the store, they tried to charge me extra for the repair. Fair enough... maybe it required a lot of labor and valuable materials? But when I asked what he did to repair it, he admitted all he did was clean it out, but he assured me it was fixed. When I went home, I discovered it was still broken. So I had essentially spent $60 for him to dust my throttle. I went back to him and explained the situation and my dissatisfaction, and tried to make a mutually beneficial deal with him. The deal was I would write him a 5-star review and in return I would get $60 in store credit, which I planned on using to buy a hard drive (which he has laying around everywhere of his trashed-out store). He said he was unable to sell me any of those hard drives but he would have a new one for me soon. He said one would still cost me extra when I came to get it, despite the fact that $60 could easily get you a 1TB HDD on amazon. Still, I hoped to at least recover some of my loss. A month went by before I finally returned to get the hard drive. To my disbelief, he said he hadn't gotten one yet and when I asked, he refused to give my money back. I didn't believe him, but decided it wasn't worth an argument, and I just nodded and left my number. Now another month has gone by with no phone call. I don't think he ever intended to honor our deal. I think he thinks he's gotten my money and my helpful review and has made it away scot free. Well, you haven't. I'm changing my review here and will take a few hours one day to report this business to the BBB and anywhere else I can. Original 5-star Review: --Professional and fair. I brought in an unusual item for them to repair and they did their best to repair it, but made an honest mistake in the process. I expressed my dissatisfaction and the owner listened to me, understood where I was coming from, and made it right. These are good people to do business with!--

Took my laptop in because the corner of the bezel was popping off. The man said it would cost $219 replace because he had to order the part. Received it back and the work was not great. The corner was still popping off AND the computer alignment was off. The man who fixed it claim the issue would go away. In addition my touchpad no longer worked free I received my item. I was advised by computer services at my job to send it in to lenovo for a diagnostic.Well I learned today that not only did the or even replace any part for my screen but they messed up the touchpad which will be another costly repair. On top of that I showed the diagnostic team the pictures of my original damage and they said that should be been a below $50 fixed. So I now have to decide I’m willing to spend another nearly $200 to fix a problem that this business created and ripped me off for. Definitely stay away and use some other company.

I've been going here for years. They've done a great job with, not just the computers I am not so careful with on a daily basis, but all of my other devices too. Saved me a whole lot of time and money, taking laptops that were running slow and falling apart and made them work like new. In some cases, they offered to modify things to make them better! These guys are great. Always my go-to for electronics help.

A friend recommended this place to me. The employees are very willing to help, but don't seem really knowledgeable about Apple products. The screen on my iPad was replaced at a reasonable price. I want to shop at small or independent businesses when I can.

I came here over other places because of all the five star reviews. When I walked in, the salesmen did not greet me or ask me what I needed. I was coming in to sell my slightly used new laptop that was still in the box mind you (I even had the receipt on my phone and photo ID, if they needed to see it.) When a man came into the store while I was waiting for one of the salesmen to look at my laptop with his laptop and cord in his hands, him and the other salesman both stopped what they were doing, smiled, greeted him, and immediately addressed his needs. They only offered me $80.00 for my barely used 17" Lenovo. He pretty much expected me not to take it, saying "Well, try private listings." Maybe they were having an off day. *shrug shoulders* But it was definitely NOT a pleasant experience.

Second Source has been an invaluable asset over the past year for me! After investing in a new laptop I had some issues with getting drivers installed properly and getting my system up to where it should be. Nate was a huge help in getting my laptop to where it is today! Frank is the owner and he was very kind and understanding through the whole ordeal. 10/10 would recommend to any one with computer troubles or needs!