Ewing Auto Repair in
Newark (DE)

Super shady towing company. Will literally tow your car without finding out any details. Just making people's life worse. $250 charge is insane. Also the guy who tows cars is exteremely rude.

I was charged over $3500 for towing both of my cars I was out of town and not a single call or message was sent to me it stayed in their parking for over a month and they refused to negotiate a cent. Horrible human beings I hope one day they see the horrible things they do to others on their loved ones

I wish I could leave no stars! By far the most predatory towing company I’ve seen in all my life! They charged me $500 to get my truck out of town that had been stolen! I never even asked anyone to tow the vehicle I just wanted it back! However the victim paying $500 to recover their vehicle is an injustice! They could care less!

Had some hiccups but pick up was fairly easy. Yeah, they towed my car but for a legitimate reason. Understand that responsibility is really important as an adult, so stop blaming the towing company for doing their job.

Watch out! Never take your car to get serviced at this sham of a place. They simply make the majority of their money by towing cars off of private property you pay rent for & have permission to park at. Left a bad taste in my mouth. Who would’ve thought your own car could get towed out of your driveway overnight…. Charged a steep $210 to retrieve my vehicle after they towed it away improperly. THEY FAILED TO SEE THAT MY CAR IS AN AWD AND NEGLECTED TO USE A DOLLEY OR FLATBED WHEN TOWING IT AWAY. THEY THOUGHT IT WAS SMART TO USE A WHEEL LIFT! & they cannot convince me otherwise because I watched them tow it away. Anyone who knows anything about AWD cars knows this may cause some serious damage to the drivetrain or transmission in my vehicle down the line. If they didn’t know how to properly handle my vehicle what makes you think they will take good care of yours? Lastly, the people at Ewing who I spoke with and “helped” me seemed to have little to no remorse when explaining to them the misunderstanding of the situation. Please do better because there is certainly room for improvement. This proves what we already know that most car shops are not to be trusted with your vehicle, and this one unfortunately fits the description. All in a days work I guess.

Rudest people ever. I came to get my car because it was towed from a place 15 minutes away. It was in the lot for 5 minutes until I came to claim it and they told me it was a total of $235 cash only. Although I had called previously and got told this range, they failed to mention it was cash only so I had to pay an additional fee. When I asked about the costs, they couldn’t even provide an explanation so it was unclear as to what I actually paid for. It seems like they made up numbers to get me to pay more and still was very unprofessional and unnecessarily rude. I had asked if they could possibly give a lower cost, considering I’m a college student paying for other multiple expenses but the guy exactly said “No, there’s an atm right there to get cash.” Incredibly negative experience, hope to never be there again and if I do, it will mostly likely be another bad interaction. Definitely avoid going here if you can, drive the extra mile to go somewhere else.

I have been there on more than 3 occasions. For major issues and every time they have solved my problems, none of them have been a recall or returned for any reason, everything has been fixed. No issues, and I am absolutely pleased. And satisfied with their work. Sorry for anyone who's been having any issues, but I am. Absolutely, appreciative for what they have done for my vehicle. No overpayments, I have checked around and then satisfied. We all can do the same. Never take for granted. That you don't have to check somewhere else.Thank you. And I will consider anyone that can use them to please ask questions and be more concerned about your vehicle when you go to them. And maybe the service will be able to help you more ask. All you can, and I'm sure they will be able to work with you on solving the issue on your vehicle. Have a blessed day.

I feel that this is an abuse. Instead of charging a moderate price to return the car, they want to hit you with $250.00 .. my car has its permit to be in the parking lot, but they want to tow it because the registration has expired, without me knowing it, instead of leaving a paper and saying look, if you don't have your car inspected by tomorrow, we will tow it away .. I didn't know that the registration had expired 1 month and 2 days ago, because DMV is not sending letters and I found out because I contacted a police officer when i call about my car been stolen. .. it's funny how I have had 5 different police patrols behind me this entire month and none of them stopped to give me a warning or a ticket, but these poor people for a month that my registration expired take it away .. the funniest thing is that there is in the same parking lot, there is a car with a Maryland tag without a parking permit or a temporary permit, but they don't take it away, there is another one with its registration expires and they don't take it either but my car that has permission to be in the parking lot they take it away, when I call to find out what happened to my car, the one who answered the phone was very cynical with me I even told him about the other cars and he cynically told me, no, we could take them because maybe we ran out of time... but he spoke to me with an attitude as if I was stupid, my daughter got angry and took my phone when he heard that she spoke English well, he got serious meanwhile, he was treating me cynically, as if I were stupid.. I am a single mother trying to survive and it is sad what these people are doing.. today I only had $22 in my bank account, on top of that it was my son's birthday today and I was looking for a gift for him even if it was small and I couldn't even do that right now I don't even have enough to do groceries at home for my 4 children.. you are abusers and inconsiderate people who want to charge people without knowing why what are those people going through.. it would be different if my car had been sitting there for more than 3 months without a parking permit and without registration.. it was the worst day of my life.. it's incredible how they abuse people who are screwing themselves to be able to survive in these times.. you should at least charge about $125 and if you spend a whole day in your shop they raise it to $250.. it's easy for you to make $250.. while I have to work 10 hours a day to be able to earn the money that was supposed to be for my children to eat, to now pay you.. and borrowing money is the least I like and I had to do it for the second time in my life thanks to these abusers.. because if my car stays there another hour I think they would be capable of charging me $300 or who knows how much more... the situation is incredible...

I had a very unusual service request that wasn't your normal car maintenance, but Ewing completed it really quickly and even better than I could've expected. They were all really friendly and did an amazing job. I'll definitely go back there when I need work done in the future. Thank you!

I was towed to this AWEFUL place that should be shut down & the owner should be charged with theft & breaking the law. After being quoted $250 & told after 11am everyday they add another $40 storage fee which would start after the first 24 hours he changed it to only if u pick it up within that 24hours then refused to take my Visa card as payment stating by law he can't take cards for road violations which it wasn't a violation then proceeded to yell at me when I asked him how it was a violation so after returning the next day at 10am with the cash he raises the price again claiming it's every calendar day & I don't listen to a word he didn't say 11am everyday he told me to leave and wasn't giving me my car. After threatening to call the police he finally takes my cash gives me a receipt which says on it they charge after 11am daily & his policy states they do take cards just not over the phone I get my car which was unlocked and gone threw all my paperwork from my glove box was on the floor the $10 I had in change in my center console was gone along with my jumper cables & some presents my kids just got for Christmas they left in the car. The owner refused to do anything about the situation claiming they don't go in the car & wouldn't want my stuff anyway. After looking up the law I found out he lied any form of payment can be made even for violations even though in my case it wasn't.The owner is a thief and preys on hard working people who can't afford to not get their cars out & makes them pay more then what his policy states he charges, has severe anger issues and clearly needs to educate himself on laws !

I park outside of my house everyday and place a parking pass in the windshield. Today I was rushing and my parking pass placed under my wind visor. I informed the so called manager that my parking pass was in the car and he was rude and informed me if it’s not visible there is nothing they could do. So now he wants me to pay 250.00 for my car claiming he can’t make any exceptions and it’s on me. I could understand if I didn’t park there every single night with a parking pass in my car then tow the car. But after calmly explaining he still was in willing to help. I will now be looking in to how to escalate this situation further. These people are scam artist!!!!!!!!! Update: Heavyset guy who sits at the desk was very rude and antagonistic on phone and in person. He stated that he was the supervisor and owned the company and there was no one he could be reported to. I’ve seen several comments about him and nothing has been done but the company continues to respond to reviews talking about they want to make it better……yet he is still there. I will be reporting to the better business bureau and city council. And they don’t allow you to pay by card, the signs out here state 200.00 and 50.00 a day past the first day and I went to pick it up today which is the same day they towed it and they wanted me to pay cash and pay the extra 50.00. He had dirty fingers and wanted to touch my ID and I told him I would hold it and show it to him or he needs to wash his hands first and he refused. Nasty nasty nasty!!!!! Rude rude rude!!!!! And since they don’t need the customer base as far as the towing is concerned he is very rude to the customers. If EWING takes there business as serious as they say then they need to look into him.

Ewing is very reasonably priced and willing to answer questions and offer options if available. I have had repairs for my horse drawn competitive carriage on brake system. Ewing was able to find parts that other repair people could not find. I have taken cars, trucks, for regular maintenance or other issues for over two decades and I recommended to family and friends.

DISHONEST AND RUDE. We took our car there for an estimate. We were never told there'd be a fee to look at the car. We were charged a diagnostic fee. We already knew what was wrong with the car as we already had two free estimates elsewhere. We were told to leave the car and when we went to pick it up, we were told there was a fee. When I asked to contact the owner the guy said no. He was very rude. Don't utilize this shop!

Everything was finished ahead on time. They diagnosed my emissions issue and gave me an estimate on the repair. They were honest about the repair and looked to get a good price on repair parts. The facility was clean. I trust their work and will always have them service my vehicle.

Customer service is excellent. They are honest fair, trustworthy. Taken my car there many times and they were able to fix it right then without an appointment. Never have to worry about being ripped off. I highly recommend them.

I like to share good experiences but I did not have a good experience with Ewing towing this morning. Towed my car (which I thought was stolen) from my apartment complex from a spot that's clearly a regular parking spot. After I found out it was towed & not stolen, called Ewing. The guy was rude when I asked why it was towed, told me $200 and a drivers license to come get it. You know why I thought my car was stolen? Because it was literally another car in that same spot. Not only are times extremely hard out here, but when you try to do the right things & still gotta come out of pocket $200...something has to be said. No worries, I had a talk with my complex as well. Spots that people shouldn't park in need to be marked that way. Otherwise you go to sleep, wake up the next morning & wonder what happened to your car. Meanwhile some towing company like Ewing just made a quick $200 in 2 minutes. They can eat but don't worry about my family eating.

Exceptional service, PROFESSIONAL! Tow truck driver Pat was friendly, rest of the staff were polite and explained everything. Very quick turnaround in service time, and the car runs great! Will visit for future service on my Nissan Rogue.

Everyone was knowledgeable and very helpful. Kept me informed about the situation on the parts for our car and long it would be get them. They were reasonable priced, for the work they done for us. We will use them again and would recommend them to anyone.

Originally I called for a tow for my Jeep Latitude from a mechanic who had my car for 3 weeks and $1000 later to the dealership. When I called for a tow the man asked me if I mind telling him what's the car doing/not doing. I proceeded to tell him . He asked me if I knew that they are a Auto Repair shop also. I said "NO I just Googled Tow companies hear me" He said it sounds like something his mechanic could fix and would I like to speak with him. Doug sounded confident he could fix the car. I said ok go ahead and pick it up and take it back to your shop. BAM 3 hours later Doug calls me back and said he had the car running now and took it for test ride all is well. He wanted to test drive it again the following morning (as it was late) so he kept it. Called me next morning to pick up. Only paid a couple hundred 😃 not $1K like I paid the mechanic he picked it up from!!! No problems since I got it back. I would definitely recommend this shop!!!

I came in last Tuesday because I thought there was something wrong with my engine. The gentleman took a look at it and said that there was nothing wrong just that I needed some oil in it. The staff at Ewing towing and auto care was completely helpful and extremely friendly. They finished my car in a timely manner and I would definitely say that I would highly recommend anyone to go do business with them. They delivered great service.

We were told by Midas that our daughter’s car needed almost $2,200 in work. Because of some discrepancies in their estimate, and the fact that we’re out of state, we decided to get a second opinion. Rock at Ewing was incredibly helpful. After squeezing us in on a Saturday, he told us the car is fine, but we should have the brakes checked in the next few months. We deeply appreciated his honesty!! If you’re looking for an honest mechanic, I would highly recommend Ewing Auto Repair!

They tow cars from private communities without warning and want excessive storage rate. Although signs are posted, according to my rental contract there should have been a two-day warning before getting towed (which would have been nice if you have guests for a few hours or a day). The did not respect this warning, but towed on the first day. Then they charged the maximum storage fee per day. Even parking downtown at main street will only cost half as much as they charge per day in their very remote location.

I had an incident where i parked my car in a lot on Friday evening while out to dinner. the sign in the lot stated parking exclusive for residents and customers. the sign did not state numbered parking spaces were not to be parked in. I called the towing company I didn't get the persons name but he definitely told me he was the manager. I asked him if he had my car and explained the sign in which he rudely responded "its common courtesy"!! He told me it would cost $100.00 to get my car where to pick it up and rudely hung up on me. Went to pick up my car. Paid the 100 in cash yes the "manager" did apologize but in reality that is not how you do business. Especially when you can see the sign clearly does not have exclusions to where you cant park. Keep the cash its obvious you needed it more than me. thanks

Shady!!! See the no parking sign in that last spot? Yeah, me either... You know what else I don't see? My rental car! They towed me for no reason then held my car for$102 ransom.

The guys there are great and will give you more than a fair price! it was gonna be a few hours, so they not only ran me home but also picked me up when the truck was ready. They not only did a great job in replacing the wheel bearing hub assembly, but also found and corrected a brake pad problem for no extra charge. Also installed a brake light and only charged me $2 for the bulb. What can I say? Place is awesome! You won't go wrong by taking your vehicle there. Great mechanics!! Highly recommend!

I took my Ford Escape to them to have the brakes checked and two tires replaced. They got a great price on quality tires and checked the brakes. Most places will tell you that the brakes are "Ok but I you should think about getting them changed soon" I know the scam. I already checked them and they looked fine. They said they were good to go and I am glad to see that they are a reputable place that doesn't take advantage of people. I had the wife drop off the car. If you know anything about how this scam works you know that they prey on women all the time. Not Ewing's.....they did a great job and I am going there again the next time I need anything done on my vehicle.

We started taking our cars for service to Ewing Towing and Auto Repair about 3 years ago, after the Subaru dealership told us we needed $6,000 in repairs on our 2000 Legacy. The mechanics at Ewing told us the car was in great shape and only needed an oil change. Since then we’ve been going to Ewing and have been consistently pleased with their work. These are honest and competent mechanics who have kept our cars running smoothly. Their prices are very reasonable. They even drive us home or to work when we drop the cars off, and pick us up when the repairs are done. Those complaining about getting their car towed would do well to park in authorized locations. In the time it took to write a nasty review, they could have found a proper parking spot. This is Newark, not NYC.