What clients say about Kent's Service Center & Towing in Stevens Point (WI)
They towed my car after 10pm from a lot I admittedly shouldnt have been parked in while I was trying to be a designated driver. They acted clueless when I asked about a report and the name of the tow truck driver. $320 is an insane amount to charge for getting towed. Beware this business, they are an embarrassment to the community.
Ridiculous tow price for a two mile trip.... my recommendation DON'T DO IT!!! If you must have work done there... get it in writing up front.. but again....DON'T!!!
Update...
Not the price quoted over the phone. Hence the reason I said to get it in writing.
I normally don’t leave reviews, but my experience with Kent’s Service Center & Towing was so outrageous that people deserve a warning. In my opinion, this place operates with **ridiculous pricing, zero transparency, and absolutely no respect for the customer’s time or money**.
The billing practices alone are enough to make your blood boil. Jobs that should cost a fraction of what they charge end up ballooning into **absurd, sky-high bills** that make no logical sense. It honestly feels like they just throw numbers on an invoice and expect you to shut up and pay it. When you know a task can be done quickly and cheaply—because you’ve done it yourself—and they still slam you with an inflated charge, it comes across as **opportunistic and unfair**.
Trying to get a straight explanation? Good luck. The communication was dismissive at best and frustrating at every step. Instead of honesty or professionalism, you’re left feeling like your concerns don’t matter and your money is all they care about.
In my personal experience, Kent’s Service Center & Towing has been **overpriced, unhelpful, and completely lacking in customer consideration**. Based on what I dealt with, I would strongly urge anyone in Stevens Point to look elsewhere before trusting this business with anything.
Kent's Towing towed our deisel truck and 30 foot trailer, and 2 dogs! After towing our truck, they came back for another car. We approached them and they confirmed they knew dogs were in the truck. Can a vehicle be towed legally with dogs in there?! NO, Wi law 951.095 says you cannot tow a vehicle with animals inside. Whitnesses that said they could hear the dogs barking while Kent's Towing was preparing to tow the vehicle. We asked Kent's Towing to show us signs that said we couldn't park where we did. They just drove away with the other car. When we went to get our vehicle back, we asked for a detailed bill. They wouldn't provide one. There have been a lot complaints about this company.
We had to pay $500 CASH! Isn't that over the legal limit for towing?
Added as a response to Kent's Towing reaponse:
1) There were not clear signs, and no signs indicating permit parking where we entered the large parkinf lot. 2) We parked diagonally because we had a 30 foot trailer and dont exactly fit in a normal parking space. We were careful to not blocking anyone in. 3) Dog's aren't allowed in restaurants so we left them safely in the truck. 4) Our dogs love to ride in the truck. They have padded beds and plenty of room. 5) We parked in this lot because it appeared to be a public lot with many open spaces. The parking lot for Cousins, where we ate for a quick meal, does not fit a truck with 30 foot trailer. 6) There was one sign that said 'No parking between signs'. There was not a second sign and there were parking stalls, and plenty of open spots. 7) I asked you to show me a sign and you didnt. There is a pole with bands but no sign. Is there supposed to be something there? 8) Our receipt is not detailed of the billing. We asked for one and were told you don't provide that and this is all you have. 9) You showing up within minutes of us parking doesn't seem like anyone had time to complain and request your services. 10) What is the legal limit? I believe it is $150, plus additional fees for storage, etc. Without a detailed bill, I don't know how you came to $500 total.
Had muffler issues and they were able to squeeze me in last minute on a Friday. They did a great job, great customer service and everyone was very nice. Thank ya'll.
Answered promptly and was there within a half hour to help me (disabled veteran) and my wife change tire on Hwy 51. Used minivan with missing tire iron, swivel arm, and tool for lowering spare! Thanks again you saved us from expensive tow!
I had a great experience at Kent’s. I had my car towed due to a lack of understanding of where an establishment’s lot was. I came in the next morning and Kent was incredibly understanding and compassionate to my situation. He helped me through this difficult moment and offered a discount. If my car has any future problems or towing needs I will be coming to Kent’s
Kent’s Service Center likes to tow college students vehicles. Overcharges them, then makes them pay cash to get their vehicles back. Kent’s will charge them a minimum of $320 to get their car back. I have no problem with people getting towed when not parked correctly in appropriate spots but overcharging by doubling the amount is not cool.
$320 cash for a basic tow — illegal in Wisconsin, but hey, who needs laws when you can run a scam? No receipt, no record, just shady deals and attitude. The “positive” reviews are about as real as their professionalism. Read their replies if you want a laugh. Predatory, crooked, and absolutely one to avoid. They have cute grandchildren though!
Kent is a very friendly man who is reasonable and wonderful to work with. His job requires him to get some back lash, but I believe that he is just doing his job. Again, awesome guy and deserves the best reviews!
ZERO stars.
Predatory, illegal practices, shady. AVOID at all costs!
Read the snarky and UNPROFESSIONAL replies to the reviews. If you see a good review, it is fake.
Here is the law in full. $320 is above the legal limit in WI. Car was towed only 6 blocks not using any special equipment or means. Regular sized sedan vehicle. Car was on premises for less that 30 minutes. This business needs to be investigated. They prey on college students, demand cash payment for no record of transaction and are in shady business dealings with private complexes. They will reply with a unresearched, rude comment.
Trans 319.03 Charges for towing and storage.
(1) Towing service fees. A towing service may charge a vehicle owner ordinary and reasonable fees related to removal and storage of the vehicle from private property under s. 349.13 (3m), Stats., except that no charges may exceed the following individual total amounts:
(a) $150 for a vehicle removed using a flatbed, hook and chain, wheel-lift, boom, or any other method.
(b) $25 for each period of 24 consecutive hours that the vehicle is stored at an outdoor storage facility.
(c) $35 for each period of 24 consecutive hours that the vehicle is stored at an indoor storage facility.
Note: The daily storage charge under par. (b) or (c) can be collected by a towing service the first minute after notice of the tow is given to a law enforcement agency by the towing service. A second daily storage charge cannot be collected until 24 hours after the time at which notice is given to law enforcement, subject to the limits for closed storage facilities specified in s. Trans 319.03 (4).
(d) $150 for any other necessary and commercially reasonable charges relating to the use of special equipment in the removal or storage, or both, of the vehicle, and for any expenses incurred by the towing service relating to travel exceeding twenty miles. Administrative fees, gate fees, lien processing fees, or any other fees for equipment or procedures ordinarily required for the removal or storage of a vehicle may not be charged under this paragraph. A towing service may collect charges under this paragraph only if any of the following applies:
I am extremely disappointed with the service provided by this place. Making two teenage girls wait in the rain and forcing one to walk by herself at night is completely unacceptable. This kind of treatment is not only unprofessional but also dangerous. To make matters worse, the staff yelled at them because they were disputing the cost of the tow, which was an outrageous $320. This is an exorbitant amount, especially considering the circumstances. I understand that businesses need to make a profit, but taking advantage of young adults in this manner is just wrong.
The lack of empathy and basic customer service skills displayed by the staff is appalling. Instead of addressing the situation with understanding and professionalism, they chose to escalate it by yelling at the girls. This kind of behavior is inexcusable and reflects poorly on the business as a whole. It is clear that the staff are more interested in making money than in providing a safe and fair service to their customers.
I've never had such a negative experience, and it's disheartening that my daughter had to go through this. No one should have to endure such treatment, especially young adults who are still learning to navigate the world. I hope that this review serves as a warning to others and that the business takes steps to improve their customer service and ethical standards. Until then, I cannot in good conscience recommend this place to anyone.
If I could give him 0 star I would. Said he'd pick me up in 10-15 minutes to take me to his shop, he ended up making me and my friend wait 30 minutes in the rain. Then when he got there, he said he only had one seat available, even though the other seat only had a clipboard and jacket. When asked if he could just move it he said that I could just wait till the morning to get my car. It was so sketchy, the only reason why i got in is because there was a woman next to him, but my friend had to walk to the shop. Then he said it would be $320 cash, even though he didn't say that on the phone, he then proceeded to fight and argue with me about it. when I brought up that $320 was ridiculous price he said" do you own a tow truck, do you own a tow company, how would you know?" Some advice for people, if your car gets towed you better pray to god it's not by this guy, and if it is get ready to have the worst experience you can have with another person.
Super honest and hard working mechanics. Very willing to try and accommodate for busy schedules. I won’t take my vehicle anywhere else in town except here. Keep up the good work guys!
I’ve been to Kent’s Service twice now… both times I was able to get work done on my car quickly and promptly for reasonable prices. They had me on my way with new tires and an oil change so fast! And they are not pushy on trying to get me to do unnecessary repairs or parts. This will be my go-to place as long as I am in Stevens Point. I highly recommend them!
Called at 6:30 on a Saturday night and got fuel bought to us in a timely manner. Also helped us get our diesel file system primed so we could get the truck started.
Thanks for the great service!!
It’s been a very long time since I received such great service as I have today. I will say I did not do business with them but they were able to guide me with detailed instructions and help for my situation without a price or without turning me away! I ended the call and was never rushed off the phone. And the one thing the man said to me was “I will be honest” I appreciate that so much! he also said I will save you some money before giving me instructions on how to resolve my battery issue. The man could have taken my money but instead he helped me!
I am very thankful! God bless.
Awesome people. My truck broke down last night and I made one phone call to kents towing and they were there in less than 20 mins. I told him what was up with the truck and he told me no to worry he will find out what's up. Next day I stopped in it's my battery he found out what was wrong with my truck in less than 24 hours when it would of took me days. Cheap price including the tow and fixing it I would highly recommend these people very friendly and can get it done fast.
Super friendly and helpful, honest people. Truly helped me out when I was in a jam coming back from up north pulling my pontoon when my car overheated. Allowed me to store my pontoon there so I was able to drive up a few days later to pick it up. Took great car of my personal property and gave me an honest evaluation of my automobile. Highly recommend!
Fast service, and great help. From the time I called until the time they came for my tow was Les than 5 min. They also were nice enough to let me get all my belongings after hours. They even made a trip just to help me out. Could not ask for a better company.
I work for another tow company a little bit further away. So when i broke down and had to call another company who i didn't know to help me out, i didn't know what to expect! Calling a few places, nobody was willing to help me out. Once i got ahold of Kents, i knew it would be different. They answered the phone, got my questions answered, got a nice truck dispatched to me quickly, the driver was nice, and got my car to their shop where they helped me with my tire! I'm glad i called them. They did everything right and the staff took care of us well! Thank you guys for your help yesterday!
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